Job ID: 001819
Company Name: NETSCOUT
Netscout is currently seeking a Remote Support Engineer to work out of our Plano, TX office.
Job Description - Remote Support Engineer (Plano, TX Office)
NetScout is continuing to grow & our Support Services is expanding! Do you have strong technical skills in network management? Do you enjoy working in a fast-paced environment while troubleshooting & resolving customer issues? Consider a new opportunity at NetScout!
At NetScout Systems, we have an appreciation for knowledge. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. We're looking for highly skilled individuals with the ambition it takes to achieve quality results.
We are currently seeking a Remote Support Engineer to work in this fast-paced environment with world-class engineers and customers, and cutting-edge technology on a daily basis to ensure the customer always has access to the critical data that our products provide. This position would require you to report to our Plano, TX office daily.
Essential Responsibilities - Work with remotely with customers to troubleshoot and resolve complex product issues - Interface with our world-class support, development and SQA teams to identify and to resolve product issues - Utilizing NetScout's Knowledge Management database, research & develop technical tips and solutions - Advise customer on network management best practices using NetScout product suite Required Skills - Bachelor's Degree in Computer Science/Network Security or equivalent discipline - Minimum of 5 years in network management supporting external customers - 2 plus years in critical and managed customer care - Proven expertise in customer relationship and management - Network Management experience in Financial environment preferred - Experience working remotely, but cooperatively with HQ - Demonstrated ability to identify and resolve complex network problems - Cisco Certification (CCNA minimum, CCNP preferred) - Linux Certification (RHTC minimum) - Python scripting experience is preferred - Project Management Certification a plus (PMP) - Knowledge of Windows and Unix operating system environments. Server Hardware Support Certification a plus (Dell DOSD) - VMWare Certification a plus - Ability to write technical articles outlining problems resolution and troubleshooting steps (contribute knowledge to the knowledge base) - Ability to multi-task with strong attention to detail All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identification, disability or protected veteran status.
Education - Bachelors (or equivalent work experience) Bachelors (or equivalent work experience)
Job Type - Full-Time Full-Time
Location - US-Texas (TX), TX - Plano US-Texas (TX), TX - Plano
Preferred Language - English English