*** * * Depending on Location, Remote is available.* * * **** Key Functions**
Provides advanced problem solving and implementation skills, and/or as a team member to implement, upgrade and support complex application systems. Ensures that all systems are fully tested before implementation into production. Documents and describes complex processes and procedures relating to current and future systems environments. Trains and educates users on system functionality and capability. Provides mentoring and training to junior application analyst staff in the areas of system analysis & design, specification development and documentation, end user training and CHI prescribed methodologies. Provides 24x7 level three application support on rotation as needed.
Responsibilities - Provides Level 2 and 3 support for day-to-day production issues maintaining documentation in the appropriate tracking systems while adhering to prescribed escalation & change control procedures. - Establishes plans for supporting super-user groups. - Establishes direction for standardization of documentation and the integration of applicable standards and practices. - Leads evaluations of IT updates and revisions; establishes priorities and plans for release schedules. - Ensures that maintenance releases are properly tested and quality assured prior to production. - Ensures adequate support for all applications and coordinates with the appropriate teams. - Leads incident management processes and escalates issues as appropriate. - Leads planning for installations of production application changes. - Ensures adequate documentation is provided to support training of applications. - Interfaces with vendors on maintenance release information gathering and planning - Leads identification of continuous improvement opportunities and related projects - Completes assigned tasks as per defined project scope, timelines, and budgets for implementations. - Works to prescribed methodologies for all project implementations. May work on multiple implementations at any given time. - Leads coordination of the transition from implementation to production and application support. - Ensures new installations will integrate with the current application and data technical environment. - Develops complex reports, scripts and forms according to required specifications. - Ensures business and system processes and procedures are documented through the use of industry standard process flow and flow charting techniques. - Develop requirements specifications according to standard templates. - Acts as a liaison between technical staff and business subject matter experts in creating and refining business requirements. - Coordinates planning with Application Solution Architect and other Application Analysts for application and maintenance implementations. - Works with change control on scheduling implementation activities and emergency fixes. - Works with cross functional teams as necessary to support new installations. - Works with management on escalation and management of issues. - May function as a team lead to implement, upgrade and support application systems. - Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and delivery. - Provides input to application developers on business criteria that guides solution design decisions. - Apply subject matter expertise in business areas to assist in the redesign of business process to ensure success. - Additional tasks/responsibilities as defined. - May require on-call coverage responsibilities.