The automation engineer is responsible for automating key operations processes. The engineer is well versed in leading automation tools, such as Puppet, and able to build out tooling in common scripting languages such as Python. The engineer is able to work with internal customers to understand requirements and then design and implement workflows to deliver capabilities. The engineer employs sound documentation, test processes and works within the service management process. The engineer understands the differences between configuration management and workflow orchestration and will automate workflows accordingly
The role is in support of the Transunion Global Operation Center (GOC) and CMDB team. The automation engineer will be responsible for automation and optimization of GOC support processes.
The engineer shall perform the following duties:
Follow Transunion best practices and tools.
Work with leadership to maintain prioritized backlog.
Work within an Agile orient development environment
Build workflows leveraging enterprise capabilities
Support ADDM (Asset Discovery and Dependency Mapping) team
Act as a champion for opportunities to empower Level 1 technicians with automation resources.
Act on call support according to a schedule