Linux Enterprise Support Architect (REMOTE)


  • * Overview & Responsibilities* * Rackspace is seeking * * Linux Enterprise Systems Architects (REMOTE)* * to join us full time in Remote Work from Home positions supporting our large Enterprise level customers. This position will require hands on Linux Engineering and Architecture skills.

As a Linux Enterprise Systems Architect (REMOTE), you're a highly-technical systems engineer capable of architecting, implementing and maintaining a state-of-the-art enterprise hosting environment for running ERP-like systems, with a deep level of expertise in Unix-like operating systems, virtualization, storage and networking.

You'll demonstrate Fanatical SupportĀ® by owning complex customer issues which may take several days or weeks to resolve, which also means youll be a key partner in building relationships with customers as you advise them of any pitfalls and alternatives that may better serve their solutions along the way. - * Job Responsibilities:* * + The architect will be the primary contact for remote and hosted managed service customers and work with a team of engineers to architect, implement and support Rackspaces hosting services environment.

  • Guide customers by advising on technical issues that will improve the performance and reliability of the systems.

  • This includes defining, designing, implementing, and supporting complex application infrastructures, incorporating:

    • Resilience (fiber, network and servers),
    • Performance,
    • Data reliability (backups, redundancy),
    • Monitoring (alerting, reporting) for hosted and remotely managed customer infrastructures.
  • Working with off-shore resources to be a point of escalation for off-shore and on-shore team members in support our largest Enterprise clients, ensuring their complex infrastructures stay up and running 24/7 while working with bleeding-edge technology.

  • Create, automate and enforce standards of operation among team members and customers for regular occurring procedures to ensure the highest quality.

  • Problem analysis and solving for ERP-like application stacks (expert level for system load, I/O, memory, networking) consisting of:

    • Oracle Stack: Linux (RedHat, OEL), Apache, OracleDB, Java
    • Virtualization VMWare, Xen ( Oracle VM)
    • Storage Technology: SAN, NAS, DAS, NetApp
    • Database Servers (Oracle, MySQL, PostgresQL)
    • Applications Servers (Java)
    • Mail (Mail Transfer Agents)
    • Scripting: Python, Shell, Bash, etc.
    • Web Servers (httpd, apache, nginx)
    • * Qualifications* *
    • * Experience:* *
  • Experience supporting Oracle EBS environments

  • Experience with Oracle VM, Xen, or similar virtualization technologies

  • Experience with Linux (RHEL), Solaris, AIX or HP-UX

  • Expertise with configuration management and process automation technologies (Saltstack, Ansible, Puppet etc.) and scripting/programming with python, bash.

    • * Qualifications:* *
  • Bachelors degree in computer science, engineering or equivalent work experience

  • Requires approximately 5+ years working in a computer technical field, 3+ years in an enterprise server environment and 2+ years in hosting environment

    • * Skills:* *
  • Inherent problem-solver of last resort, with desire to learn and take on responsibilities

  • Customer relationship skills with ability to communicate technical issues to nontechnical and technical audiences

  • Effective working with colleagues in a culturally and geographically diverse team enviornment.

  • Due to the 24x7 operations of the business, Engineers will be required to participate in on-call coverage rota for escalations overnight and on weekends and holidays

    • * Req #* * _38837_
    • * Category* * _Customer Relationship & Support, System Administration / Engineering_
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