Our Client has an immediate need for a Senior ECM Engineer who has strong enterprise content management support and implementation experience. Experience with iManage is a big plus. This position provides an opportunity to work virtual from your home office with occasional travel.
This position provides an opportunity to work virtually from your home office with occasional travel.
The Senior ECM (Enterprise Content Management) Engineer provides application support to client document management systems, record management systems, scanning systems, etc. This position is part of the Enterprise Content Management team reporting to the ECM Services Manager. Routine tasks include, but are not limited to, ECM system implementations and upgrades, Document Management administration, user support, technical project management, and troubleshooting.
ROLE AND RESPONSIBILITIES
This is a senior level engineer position. Job responsibilities will include:
Lead delivery of client solutions such as: Server and software installations and upgrades, DMS Health
Checks, knowledge transfer to client
Serve as dedicated client support where needed
Provide advanced Trouble shooting
Serve as Technical lead on large and mid-sized projects
Mentor and train junior engineers
Serve as an expert in several areas of ECM
Identify gaps in client's ECM portfolios and pass along opportunities to the sales team
QUALIFICATIONS AND EDUCATION REQUIREMENTS
10+ years of experience as an engineer and/or a degree in technology
Expert in the ECM field
Ability to write intermediate to complex SQL queries
Significant experience working with the major legal specific document management, records management and/or scanning software
Experience with iManage Document Management System
Ability to interact in a professional manner with clients in both written and verbal communications and step in when issues need to be escalated.
10+ years of experience as an ECM Engineer
Prior experience in a high-level consulting or customer service role is required
Certifications in ECM specific software, such as iManage Certified Engineer
Client software installation and packaging
Script creation using languages such as VBScript or Powershell
SQL Installation and configuration
Strong Microsoft Office skills
Professional, customer service demeanor
Outgoing and comfortable working with client contacts and end users
Ability to easily adapt to changing environments
Careful attention to detail and priorities is a MUST
Be able to excel in a fast-paced environment
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. - provided by Dice iManage, Engineer, Implement, Install, Migration, Document Management System, Enterprise Content Management, ECM, DMS, SQL, Script