NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit nttdataservices.com to learn more. NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result. Nearest Major Market: Plano NTT DATA Services currently seeks a ServiceNow Global Operations Director - REMOTE to join our team in Plano, Texas (US-TX), United States (US). Role Responsibilities: * Seeking senior ServiceNow Cloud Innovation ITSM leader experienced and knowledgeable with service and business processes, service management, systems integration and architecture * To manage the ServiceNow platform and competency which include creative solutions development, process analysis, configuration and BI/reporting areas * Work with business stake holders and business partners to ensure that requirements are met and deliverables are made in a timely fashion * Provide road map and strategy around SN to align with Business and Corporate needs * Able to play a big part as an Architect and design solutions around ServiceNow * Provide road map and strategy around SN to align with Business and Corporate needs Preferred Skills: * Strong ServiceNow Background including Multitenant and domain separated instances * Modules include - ITSM, HRSM, Facilities, ITOM * Extensive global experience managing professionals across multiple regions * Work with business stake holders and business partners to ensure that requirements are met and deliverables are made in a timely fashion * Able to play a big part as an Architect and design solutions around ServiceNow * Strong understanding of the following Modules: ITSM, HRSM, Facilities, ITOM * Knowledge of NTT Data environment and processes. * Strong experience as a Service Manager Basic Required Qualifications: * 3+ years ServiceNow experience specifically * 5+ years background in Service Management or Delivery roles * 8+ years experience in being a Team Lead, Architect, Technical Manager,and/or Technical Delivery Manager * Able to manage and work with a global team. late night/ early morning calls and meetings required This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.