Help Desk Support Technician - Virtual / Remote

SUN Information Systems Inc.

Job Description

Technical Support - Help Desk Support (Virtual - Remote)

We are looking for IT Field Technicians to service clients in North Carolina area.

Technical Requirements:

Ability to prep IT equipment for installations. Responsible for supporting the Information Technology with many aspects of information technology, including end-user computer systems, server platforms, business systems, infrastructure, and any other related or relevant technologies. Duties vary from end-use support to business systems analysis.

  • MS Windows, SQL, PC Electronic Repair, Diagnostics, and Solutionsยท
  • Perform diagnostics, virus removal, desktop and laptop hardware installation(screens, motherboards, HHD, etc), OS and software install, database management and installation, multi-computer setups, installs and repairs, peripheral installation, information recovery, server setup and security, network setup and security, security system setup, and cell phone screen replacement
  • End-user computer systems. Install, maintain, troubleshoot, and repair computer systems, hardware, and peripherals. Trains and assists users with issues.Backup applications.
  • Ability to reload computers
  • PC configuration, hard drives, printer/scanner, PC troubleshooting and repair.


  • Self-motivated and detail-oriented individual.
  • Excellent oral, written, and interpersonal skills.
  • 2+ years experience in a customer support/help technical support desk environment.

Interpersonal Requirements:

  • Courteously answer phones and provide IT Customer support to clients. Must have a good presentation, be efficient, fast on problem-solving, creative and enjoy working with people
  • Willingness to travel locally. Install and configure computer and related equipment.
  • Highly motivated team player with great interpersonal skills to fit into a great office environment

Depending on experience:

Car Allowance: Yes

Work Hours:
Mon - Fri 8:00 AM to 5:00 PM.

Company Description SUN Information Systems Inc., is a Managed Project Solutions, Consulting Services, Talent Acquisition, Staff Augmentation to clients Nationwide.

SUN Information Systems Inc., is in the business of supporting organizations to operate more productively and profitably through a full spectrum of development, specialized products, solutions, project implementation and other technology services. We specialize in the areas of application development, support, system architecture, design & administration, system integration, data mining, cyber security and performance tuning for vertical markets including Information Technology, Healthcare, and Financial Services.

SISI has been providing superior information technology talent and solutions to our customers. Our reputation as an IT expert is built on a decade of experience as a full-spectrum source for the IT community and Healthcare Community. Our current customer roster features Fortune 500 companies and several top vendor companies, who in-turn serves multiple clients.

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