offshore remote Helpdesk

NSD International, Inc.

offshore remote team

Please send us to the monthly service rate for per engineer or package rate (need 6-7 engineers for cover 24hr/7 days)

We are looking for a Vendor with ISO certificate and offshore call center can provide a team of helpdesk a team of helpdesk 8-10 of the engineers( no need to be call center located in the US this is offshore support over the phone and remotely)

Operation Hours 24 x 7 Helpdesk support.

Which 2 to 3 of offshore remote support at 8 PM to 8 AM night

and 3-4 of 8 AM to 8 PM

The rate will be the total package rate.

Night shift:8:00 AM to 8:00 and

--Level-1 ""Tier 2"" coverage includes unusual, sensitive, critical release customer cases

8Day shift: PM to 8

-- Level-1 ""Teir-1"" usually customer cases.

--After hours on-level-1 cases will be escalated to Level -2 IT support groups.

・Four US major holiday coverage: One (1) Associate on-site 9 am to 5 pm.

・Vendor staff member will cover any unavailable members.

・Working experience and good communication skill required."

  1. Requirement
  • Must have ISMS/ISO Certificate
  • 24/7 online support with email and phones.
  • Able to support our US based client.
  • Must have up-to-date Windows PC with anti-virus software.
  • Must have IP-PBX that is possible to receive US phone numbers
  • All equipment besides PCs and phones are provided by us and have

use it for the services.

  • Need approx.. 7 agents for US business hours ( 8:00 am - 8:00 pm )

and 1 agent for US non-business hour.

  • Speaking English is required for the services.
  1. Services
  • Tier1 support of PC and printers, etc. (It's not so technical.)
  • Higher issues are possible to escalate for our Tier2 support through

a ticket system.

Please contact to be considered the following contact information: with your package rate and number of engineers

  • provided by Dice We are looking for a Vendor with ISO Certificate who has offshore call center can provide a team of helpdesk ( no need to be call center location in US just can support over the phone and remortey)
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