Remote Helpdesk Coordinator

Anonymous

Apogee is Europe's largest independent managed services provider of print, document and process technology.

Our reputation as the first choice provider for multi-vendor print technology and service is built on the unique approach we have taken to Managed Services, pro-actively monitoring our clients to maximise uptime, and the innovation we employ to maintain a portfolio of services which differentiate us.

Purpose of the role:

The Remote Co-ordinator focuses on administering Multi-Functional Device / Printer monitoring software installed on client networks.

Responsibilities:

Installing remote monitoring software in conjunction with customer IT teams
Liaising with customers via telephone, email and live chat
Reconcile information between various systems and client networks Process toner batches for ordering
Liaising with clients to maintain monitoring software

Person Specification:

An analytical eye with good attention to detail
Good organisational skills
Good knowledge of the Microsoft Office suite with a focus on Excel
Must be able to work both in a team and be able to use their own initiative A very good telephone manner with both internal and external clients.

Useful but not essential:

An understanding of networking (IP addressing and Firewalls) Previous experience in an administration or helpdesk role.

Work Pattern:

Monday - Friday 8:00am - 6:00pm Closed Weekends and Bank Holidays

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