Cisco Audio/Visual Technical Support - (REMOTE) - 903 (any area in the country will be acceptable)
*** * Experience with AV Company bridging networks, video technical support* * **
Location: REMOTE!! Corporate office in Hauppauge, NY
Position Type : Direct Hire/Perm
Hourly / Salary : $28.00-$34.00/hr.
Residency Requirements: US Citizens and all other parties authorized to work in the US are encouraged to apply.
The primary focus of the Technical Support Representative is to provide in-depth technical troubleshooting for escalated problem tickets and quick problem resolution. This individual will be part of a technical support team with a strong focus on customer service. In this role you will be responsible for troubleshooting all incidents reported to the Support Center including but not limited to the Managed Video Network, customer networks and VC/UC Infrastructure.
OVERALL REQUIRED: Experience (including configuring and upgrading) the following: Cisco TMS, Cisco VCS-C & VCS-E, Cisco/Tandberg CTS, Codian Bridges/MCU's, Polycom RMX Acano, (knowledge on Active Directory and CUCM a plus)
Other duties as required from time to time by the management to include (but not be limited to) occasionally back-filling roles due to over booking, vacation or back log on projects with occasional work off hours. This is purely as situation would dictate.
Any industry certifications in these areas is a plus.
Must be able to multitask and work at a fast pace.
Must be flexible and professional at all times even under pressure
Good interpersonal skills as communication will be required
CTS Certification with a strong understanding of Audio-Video essentials
Polycom Partner Certification or PCVE certification.
Understanding of control systems such as AMX and Crestron
Experience with Cisco CMS (formerly Acano)
Knowledge of Active Directory and CUCM a huge plus.
Company Description At PlacingIT, our focus is on efficiency, precision, and outstanding customer service. Instead of inundating our clients with resumes that they really don't have time to review, our goal is to build responsive, lasting partnerships so we can present to our clients the highest-quality, perfect-fit candidates. We have a solid pipeline of referred and passive candidates, which gives our clients exposure to highly qualified professionals that might not otherwise be visible on job boards.
PlacingIT is diversity certified by the NMSDC (National Minority Supplier Development Council), WBENC (Women's Business Enterprise National Council), and the Texas Comptroller of Public Accounts Historically Underutilized Business (HUB) program. These certifications allow PlacingIT to help you achieve your company's diversity goals.