Customer Support Engineer - Tier 2 (Remote)

Linux Academy

Job description:

  • Accurately and expeditiously address customer issues as they arise.
  • Work with infrastructure and development teams to resolve platform issues.
  • Promptly resolve customer service issues to the satisfaction of all.
  • Perform administrative duties and projects create reports, documentation and FAQ articles, or special projects associated with Customer Support
  • Work on cancellation and retention issues with students/enterprise accounts Requirements

  • 3+ Years of Customer support experience

  • Advanced troubleshooting skills in a multi-user high-pressure environment

  • Proven skills in troubleshooting complex systems

  • Passion for technology and continuous education.

  • Impeccable Attention to Detail with Strong Organizational Skills

  • Exceptional Communication Skills and Professional Presence

  • Innovative Problem Solver, Results minded and Solution focused

  • Effective Team Player with the ability to Work Independently

  • Willingness to work flexible shifts and scheduling including weekends and holidays. Preferred Skills (not mandatory, but a bonus) - Familiarity or conceptual knowledge of cloud computing and DevOps concepts and terminology

  • Expertise in one of more specialized areas of IT such as Linux Administration, Windows Administration, AWS, Openstack, Azure, or Google Cloud Compute

  • Experience with one or more scripting languages (e. g. Bash, Powershell, Ruby, Python, etc)

  • Experience with virtualization technology and/or containers

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