•CCVP certifications in Collaboration •Design and Configuration support for UCCE/UCCX including scripting and IVR support •High level proficiency of Cisco Call Center technologies such as Cisco ICM, CVP, UCCE and UCCX and Contact Center scripting. •Experience in VXML scripting and IVR development. •Engineer and optimize Contact Center routing environment, including call ICM, CUSP, and CVP. •Experience with large scale call center environments. •Experience in call flow design and development in Cisco UCCE environments. •Background in VoIP Telephony, Cisco Call Manager, Cisco Unity voicemail and Webex. •Knowledge and experience in dial plan designs and implementation. •Ability to configure Cisco Unified Contact Center Enterprise components (Routers, Loggers, Peripheral Gateways, AW-HDS). •Experience in Cisco Customer Voice Portal as well as associated VOIP technologies and platforms (Cisco IOS, VXML, ASR, TTS). •Work closely with Engineering, Architecture, Application Development, and Governance groups to meet project goals and to ensure operational efficiency and reliability for voice services and the contact center. •High Level of written and verbal communication skills. •Excellent computer skills necessary in Word, Excel, Presentation, Project and Visio. •Excellent people skills with ability to handle difficult situations. •Ability to establish and define automated system installation/configuration procedures. •Ability to create System Run Books, defining day-to-day support, maintenance, troubleshooting knowledgebase of the infrastructure. •Ability to communicate effectively with technical and non-technical audiences. •A self-starter with the ability to work independently and in a collaborative team environment.
US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations.