Responsibilities: Currently shift work is not required but may become necessary in the future. (Late day shift, Monday thru Friday 9am-5pm or 10am-6pm) Qualifications Must meet contract level requirements for appropriate position. In addition, position requires a minimum of 3 years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages. Use/Knowledge of a Ticketing system, knowledge of Remedy is a plus Computer hardware architecture knowledge Must have software installation and troubleshooting experience Microsoft Exchange knowledge and troubleshooting Use/knowledge Microsoft Office Applications Use/knowledge of Active Directory Use/knowledge Network and Internet Applications and Protocols Must possess good communication and customer service skills. Candidate must be a team player and have the ability to work in a fast-paced environment Must be able to Multi-task Must be able to adapt to a dynamic work environment.