The Judge Group, Inc.

Our client is currently seeking a IT Site Support Specialist. If you believe your skill set aligns with the description below, please send your updated resume to


Roles and Responsibilities:

  • Respond to requests for IT assistance directly from corporate and field users, or as escalated from Tier I or II support
  • Be able to be part of a 24x7x365 on call rotation
  • Handle first level inbound calls on an ACD support line and new service requests from corporate office, field based, and remote office employees, contractors, and consultants
  • Provide IT support for corporate events, training, and meetings
  • Create and dispatch work orders within the Service Management System
  • Communicate with customers via phone, email, chat, and in person to troubleshoot, discuss service expectations, relay relevant company policy, gather information, etc.
  • Resolve customer issues in a timely fashion and escalate issues to other IT employees or groups as necessary
  • Use various software tools to remotely troubleshoot customer issues
  • Properly document steps taken leading to resolution or escalation of work orders
  • Setup, manage, configure, and disable network accounts in the Account Management System
  • Learn, implement, and follow procedures as prescribed by department operating documentation and standards
  • Learn, update, and revise knowledge of company, department, and team procedures and policies
  • Verify knowledge base articles and update as needed for incorrect or missing information
  • Properly track IT equipment as assigned to customers in the Service Management System
  • Document and maintain processes, best practices, knowledge base and training materials
  • Support all building needs including computers, printers, copiers, meetings, A/V, and security
  • Manage or participate in various assigned projects as needed
  • Ensure company and departmental goals as defined by management are met completely and on time
  • Communicate with management to provide timely reporting of issues, status, and resolutions
  • Configure and maintain Cisco networking hardware such as IOS based Catalyst LAN Switches, Wireless Access Points and management infrastructure
  • Maintain Cisco video conferencing units and voice infrastructure hardware via troubleshooting methods or software such as Call Manager, Unity, and Prime Collaboration Provisioning
  • Work closely with IT Operations and collaborate with employee departments on site to support meetings and maintain the video conferencing infrastructure
  • Coordinate with Business Application, Network, Security, Infrastructure, Windows, and Facilities teams to facilitate issue resolution and project completion
  • Ensure high availability, reliability, and optimal performance of technology systems and services
  • Monitor various systems performance and provide capacity analysis/planning
  • Support core services such as DHCP, DNS, WINS in an Active Directory environment
  • Install software, troubleshoot issues, and respond to alerts from SCCM
  • Miscellaneous building and meeting support requirements
  • Manage local IT vendor relationships and scheduling as required for A/V, Networking, Security, and Printer support
  • Maintain adequate equipment inventory by planning, ordering, receiving, restocking, accounting, and storing equipment to maintain adequate stocking levels
  • Conduct regular inventory counts to ensure accuracy and compliance with processes

Skill and Job Requirements:

  • Bachelor's degree or equivalent work experience is required
  • At least 5 years experience supporting a Windows operating system computing environment
  • Excellent troubleshooting skills in a domain environment senior support position
  • Strong knowledge of Microsoft Operating Systems (both desktop and server)
  • Experience supporting Active Directory services and various business applications
  • In-depth knowledge of various Microsoft technologies such as Exchange and System Center
  • Experience with Cisco wireless infrastructure, switches and routers
  • Experience with Cisco video infrastructure and end-points is desired
  • Experience with Cisco voice infrastructure is desired
  • Experience working in a manufacturing environment is a plus
  • Experience with SAP, ServiceNow, Agile, FedEx Ship Manager, OKTA, SAM, McAfee are a plus
  • Weekend and non-business hours support required as needed
  • Relevant certifications such as CCENT or higher, various MCITP, Security+, A+, and ITIL are desired
  • Must have strong customer service skills, organizational skills, and excellent communication skills both verbal and written
  • Should be flexible and able to complete projects outside normal daily duties as needed
  • This is a contract to permanent position with primary work responsibilities taking place during normal business hours

Judge Group Job Order ID: 583017

Salary: Open

Company Description:

Working at the crossroads of people and transformative technologies, The Judge Group delivers innovative business solutions - powered by top talent - to help organizations reach their strategic goals and realize opportunities now and in the future.

The Judge Group is a leading professional services firm specializing in technology, talent, and learning solutions. Our services are successfully delivered through a network of more than 35 offices in the United States, Canada, China, and India. The Judge Group serves more than 40 Fortune 100 companies and is responsible for the placement of more than 4,500 professionals annually across a wide range of industries. To learn more, visit .

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