Contact Center Applications Architect - Finesse, Remote / Telecommute


Ttec, formerly TeleTech, is seeking a Desktop Architect to join our Technology Services team.?? This is a telecommuting opportunity with client site travel requirements.?
Why choose Ttec to enhance and broaden your career?? We are just as passionate about providing ideal solutions to solving our client?s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.? Whether you?re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!?
What you will be doing:

  • Design, architect and build custom desktop software including complete agent desktops and screen pop connectors using Cisco Finesse, Upstream Works, and web-based technologies.

  • Participate in full life cycle of a client implementation, including: requirements, design, build, configuration, testing, and support.

  • Interpret and analyze business requirements to identify risks and design appropriate solutions

  • Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions

  • Provide thought-leadership on Contact Center CTI integration and Channel Enablement (omnichannel, multichannel)

  • Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security

  • Collaborate with project team members to provide input to design specifications related to CTI, desktop, and omnichannel solutions ?

Skills you will bring:

  • 8+ years? experience with Web 2.0 Development and Architecture

  • 8+ years? experience with Java, J2EE, AJAX, jQuery, XML, JSON

  • 5 + years? experience with client-side programming (JavaScript, jQuery, Websockets, Bootstrap, etc) and integrating with multiple browsers (MS Internet Explorer, Mozilla Firefox & Google Chrome)

  • 5 + years? experience with IFRAME, HTML, CSS, Browser Cookies, DOM manipulation, Social Web Mashups, REST & SOAP XML Web Services

  • 3+ years? experience with Cross Domain Scripting / Post Messaging / Web Communication concepts

  • Experience with Server to Server integrations

  • Experience developing solutions in .NET, & C#

  • Experience with database programming:? MS SQL, MySQL, Oracle, etc

  • Understanding and knowledge of Load Balancing / Global Site Selector

  • Experience with MS Windows IIS, MS Windows Server, RedHat / Ubuntu Linux, JBOSS or other web application servers

  • Experience with Cisco Finesse and ICM configuration

  • Up to 50% travel will be required

  • Experience with Upstream Works development a plus

  • IOS / Android / Windows phone development a plus

Who we are:
Ttec is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.? ?We utilize a holistic approach, applying solutions from our four customer experience segments?Consulting, Technology, Care and Growth?to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.


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