Position Overview:? The key management position oversees the Account Management team and is responsible for both direct employee supervision and the management and retention of Avesis? existing customers.
Essential Job Functions and Responsibilities:
Lead, manage and develop the Account Management staff
Work closely with senior operational leaders in Sales, Customer Service, Claims, IT, Provider Management and Finance to develop processes and procedures that facilitate comprehensive, appropriate and timely responses to client issues and questions
Ensure that Av?sis maintains its client base through the development and implementation of client based retention and service strategies
Act as a key member of the Av?sis middle management team , initiating and participating in multi-disciplinary decision making, problem solving and governance forums as needed
Manage employee capacity and productivity through the use of formal, established performance metrics
Execute or oversee departmental special projects or initiatives as needed
A minimum of 7 years (10 years preferred) of experience managing multiple health plan operational areas
Demonstrated senior management level relationship management skills
Proven executive level oral and written communication skills
Proven success developing, motivating, and leading professionals
Successful track record of consistently exceeding management expectations and goals
Must be highly organized, detail oriented, and a self-starter with strong analytical skills and the ability to multi task, strong time management skills
Ability to travel nationally a must
Av?sis has been providing essential vision, dental and hearing care benefit solutions beginning in 1978. Since its inception, Av?sis has developed, administered and refined its offerings to provide its clients with best-in-class product choices and services. Today, Av?sis? programs cover more than seven million members throughout the country. The Company has unique experience and expertise as a third-party administrator (TPA) of commercial, Medicaid/CHIP and Medicare Advantage routine vision, medical/surgical eye care, dental and hearing care programs that enables it to cost-effectively deliver exceptional access to high quality providers.? Av?sis has corporate headquarters in Phoenix, Arizona and its executive offices are based in Owings Mills, Maryland.