Collaboration Systems Engineer (1099/REMOTE)

InterVision

Are you looking for a challenging role as a Systems Engineer Collaboration and want to join one of the 50 Best Places to Work in St. Louis? InterVision Systems (formerly Netelligent) is a technology solutions company and our mission is to help elevate business above technology. Our people are the best in their field!

So, if you are looking for a career changing opportunity, we want to meet you!

InterVision is seeking a Systems Engineer L3 Collaboration (Post-Sales Systems) to participate in engineering projects for client companies. This is a field, customer service, facing role. This position will assist with requirements gathering, solution designs and system implementations working on a team with senior engineers, project management office, sales team and the customer.

Qualified candidates will have experience, implementing and/or supporting Unified Communications and Collaboration Solutions.

This position reports to the Director of Post-Sales Engineering Collaboration

Do you have the Right Skills and Experience for our Team?

  • 5+ years designing, implementing and supporting Cisco Unified Communications and Collaboration technologies

  • 5+ years designing, implementing and supporting Network Infrastructure (switching, routing, firewall) from any vendor

  • Self-starting and fast learning

  • High degree of organization and attention to detail

  • Ability to work flexible work schedules (weekends and/or off hours as necessary to meet clients' needs)

  • Ability to thrive in sales driven, pay for performance environment

  • Technical Skills:

  • CCIE Collaboration/Voice Certification desirable

  • CCNP Voice/Collaboration Certification

  • CCNP Routing and Switching or equivalent from other vendors. Strong Networking skills are required.

  • Quality of Service for voice and video traffic on LAN and WAN Devices

  • Cisco Collaboration Edge (Expressway, CUBE, Digital Gateways)

  • Soft Programming Skills (Python or JavaScript)

  • Cisco Customer Contact Solutions, including IVR scripting

  • VMWare for Unified Communications

  • Basic networking services (LDAP, NTP, DNS, CA)

  • Cisco Webex Hybrid and Collaboration Cloud services

  • Cisco Video Endpoints and Infrastructure

What GREAT things will you be doing?

  • Lead and implement small to medium scale projects, i.e. projects of less than 100 hours, based on the scope of work defined.

  • Execute projects and service tickets based on InterVisions project methodology, i.e. Planning, Design, Implementation and Support.

  • Create advanced level technical documentation for projects and service tickets based on given requirements.

  • Create and teach end user training content for customers and respective projects.

  • Participate in customer-facing presentations and assist with delivery of technical solution overviews.

  • Develop detailed implementation plans to ensure smooth and effective migrations to new technology and new versions of existing technology.

  • Solve and troubleshoot technical issues related to the technology domain of the engineer, including service down situations

  • Plan and organize the execution of projects, keeping in mind the overall goal of the project and budgets.

  • Contributes as an engineering team member in providing technical consulting services for Information Technology projects.

  • As a member of a project team, design and execute project plans for system builds, migrations, integrations and customization while accounting for risk and forecasting technical issues at the direction of systems engineering.

  • Assist Engineers to support InterVisions sales for Lead end-user clients to include hardware and software configuration development.

How Do We Back Our Strong Reputation?

  • Great Place to Work: InterVision, formerly Netelligent, has been named one of the 50 Best Places to Work in St. Louis by the St. Louis Post-Dispatch, and ranked as one of the 25 Fastest Growing Privately-Owned Companies in St. Louis by the St. Louis Business Journal. If you thrive in an environment of growth and individual impact, InterVision is the place for you!

  • Customer Success: InterVision has worked with more than 5,000 clients across industry sectors to solve their biggest business challenges. We take a neutral approach to determine which IT consumption model best fits each client organization. Recommendations are custom designed around specific client requirements, integrating best-in-class solutions from our vendor partners. Our unparalleled approach to customer service was recognized with SBM Magazines Best Customer Service Award.

  • Broad Capabilities: InterVision offers a wide range of services and solutions that organizations need to thrive in todays dynamic IT market, including on-premise solutions, managed services, hosting/colocation services, automation, and professional and advanced services. This broad portfolio gives the company a unique advantage in an industry largely made up of small specialized consultancies or very large commodity resellers.

  • World-Class Facilities: InterVision has headquarters in Santa Clara, Calif. and St. Louis, Mo., and offices and data centers in Missouri, Colorado, California and Washington. We operate multiple Tier 3 and Tier 4 level data centers, which are SOC II Type 2 compliant specific and certified in Confidentiality and Security. Our Integration Center is a restricted-access facility with power, cooling, and space to handle a high volume of IT equipment.

  • Industry Accolades: InterVision has been honored with some of the technology industrys most prestigious awards. This includes multiple wins for CRN Technology Elite 250, CRNs Solution Provider 500; CRN MSP 500, and Inc. Magazines 5000 Fastest Growing Private Companies. InterVision President and CEO Aaron Stone was recently named one of the Top 100 St. Louisans to Know How to Succeed in Business.

  • Top Vendor Certifications: InterVision holds the highest certifications and partner levels with leading technology vendors, and we have teams of trained engineers supporting their solutions. Here are just a few of the certifications from our list of 80+ vendors: Cisco Gold Certification, Cisco Cloud and Managed Services Master, Juniper Elite Partner, Microsoft Gold Partner, NetApp Star Partner, Palo Alto Networks Diamond Partner, and VMware Premier Partner. SDL2017

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