Servicenow Solutions Architect - Remote


Cask LLC is now hiring a Servicenow Solutions Architect. Cask is a woman-owned small business and is certified by the State of California as a Micro Business and by the SBA as an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) and Small Disadvantaged Business (SDB).

Cask was founded in 2004 by a group of professionals who saw the need to help clients use and unlock the value of technology in more efficient, cost-effective ways. Cask delivers business and technology advisory and consulting services to help our customers achieve success.

Job Duties:

·Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform.

·Implement technology specific best practices and standards.

·Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.

·Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.

·Translates requirements into functional and technical requirements.

·Designs and develops extensions to Service Now data model in support of requirements towards CMDB, SACM and other modules.

·Reviews and refines designs for usability, review testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.

·Evaluation of new features and produce comprehensive analysis and recommendations. Perform and participate in product roadmap planning.

·Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, disaster recovery, technotes, and testing, etc.


·Bachelor's degree in Computer Science, Engineering, or other related fields.

·Five years of relative experience.

·Ability to work remotely and independently

·Practical experience with agile methodologies/tools Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business.

·Experience with leading geographically separated customers and onshore/offshore teams Interact cross-functionally on matters that require coordination across the organization and collaborates well with other groups, voluntarily shares information.

Position Description:

The Solution Architect is the accountable role for all technical implementation aspects of a customer engagement, driving activities prior to project kickoff through project closeout. The Solution Architect must regularly interface with all levels of customer stakeholders as well as every role on the project team. Effective communication skills, both verbal and written, are vital to success in the role. Understanding user requirements and being able to translate them into the technical solution that aligns with customer expectations, requires the ability to listen, interpret, strategize and communicate.

Cask is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

EEO Employer/Vet/Disabled

  • provided by Dice ITIL processes, ITSM, ITAM, SACM, Knowledge
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