Solutions Architect (French native speaker)

Platform.sh

Company presentation :

Platform.sh is a groundbreaking hosting and development tool for web applications. We’re a European VC-Backed startup with a host of blue-chip Enterprise clients and a string of awards and grants (including €2m from the EU Horizon 2020 program). To reinforce our technical prowess, we are looking to grow our Customer Solutions team with an engineer that also enjoys customer relations. If you’re looking for an exciting, high-growth opportunity with an award-winning, cutting-edge company, this could be just the job for you.

Our customers run thousands of web applications in over 100 countries consuming 10s of thousands of CPUs on multiple public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem, and our marketing director programs Haskell.

We can clone whole running systems, including the data, services, and networking in a matter seconds. The main API to operate and orchestrate our clusters of LXC containers is Git. We're hardcore technologists with equally hardcore customers.

We're looking for strong technologists who are good at providing valuable services directly to customers.

Our customers run thousands of web applications in over 100 countries consuming 10s of thousands of CPUs on multiple public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem, and our marketing director programs Haskell.

We can clone whole running systems, including the data, services, and networking in a matter seconds. The main API to operate and orchestrate our clusters of LXC containers is Git. We're hardcore technologists with equally hardcore customers.

We're looking for strong technologists who are good at providing valuable services directly to customers.

Mission :

Our customers need on-boarding and training before they can master the Platform.sh fun. Can you deliver breathtaking and exhilarating tech demos, and explain the intricacies of command line tools? We run OEM PaaS services for famous brands like Magento Enterprise Cloud Edition and Sensio Cloud - can you help us build and run these vibrant software products?

Please kindly note this position is for a French native speaker, as a strong focus on our French speaking customers is expected.

Directly reporting to our Director of Customer Solutions and in close interaction with our Sales, Support, Engineering and Infrastructure teams, you will be responsible for selling and proactively ensuring a stable and secure product experience:

  • tailoring product to meet prospects requirements
  • working closely with sales teams for product demos and answering technical questions
  • on-boarding and training new customers
  • demonstrating customer business knowledge in the light of our product utilization
  • analyzing customers’ technical needs to suggest consulting services and meet their requirements
  • supporting our large accounts in their daily use of our product
  • liaising with engineering teams when necessary for product improvement
  • getting up to speed regularly with our new product features

You will give our customers their very first impression of our product, leading the path to high satisfaction in their product experience.

The ideal candidate must have :

  • Proven successful experience in handling technical customer relations in the web industry
  • Demonstrated the ability to successfully matching customer expectations with product capacity
  • Extensive knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.
  • Extensive knowledge of web development workflows and existing tools (git, CI tools)
  • Knowledge of common web applications and frameworks: Magento Ecommerce, Symfony, Drupal, eZ Platform, or Typo3 (a lot of our customers run those)
  • Knowledge of cloud services (AWS, Azure)
  • Dynamism with a cool head
  • Excellent communication skills with English proficiency as a French native speaker - location does not matter as this is a remote position

Nice to have :

  • Mad Linux (Debian) skillz
  • Public speaking experience
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