Cloud Support Analyst - REMOTE

Profile 29

Job; Cloud Support Analyst - REMOTE

If you are looking for a company run with true entrepreneurial spirit combined with the flexibility of working from your home/office, then look no further. This company provides world-renowned hypnotherapy products as well as teaching bespoke hypnotherapy methodologies via online course and live events. They're a remote team based across the world. Their company is growing at a fast rate and this is your chance to join a team of intelligent, high achieving and ambitious people.

They are after a (Cloud Infrastructure) Support Analyst to remotely support both their internal & external customers.

Their systems are 100% cloud-based SaaS applications and they are continually enhancing and evolving their use, exploiting new opportunities as they arise to ensure they can support rapid growth of their company.As a member of their Infrastructure and Customer Services Team, you'll be responsible for monitoring, maintaining and improving their cloud-based systems infrastructure.


  • Support users and customers to resolve logistical and technical questions, as well as platform issues through phone, email, and chat.
  • Maintain a high level of world class customer service/professionalism to a wide range of users/customers
  • Process internal and external customer requests provide troubleshooting and inquiry answers.
  • Analyse and investigate support requests to uncover root causes of issues and implement initiatives to eliminate them - permanently - in collaboration with colleagues and partners.
  • Understand and monitor delivery of their current cloud-based systems, ensuring both responsive performance and very high availability.
  • Collect and analyse systems data, identify and isolate issues, determine solutions, and inform customers/users of any changes or actions taken.
  • Operate systems and processes for delivering a quality cloud infrastructure support function.

What's needed;

  • Previous experience in a remote IT customer helpdesk/support environment [required]
  • Experience supporting WordPress websites [required]
  • Experience in infrastructure architecture and networks [required]
  • Experience with cloud computing and emerging technology [required]
  • Experience with iOS and Android mobile devices [required]
  • Knowledge and skillset to configure, maintain and support networks [desired]
  • Experience with Infusionsoft or similar CRM/marketing automation [desired]

Other Stuff;

  • £'s; fully DoE from £22k-£28k,
  • Location; Location; based from your home / remotely with VERY occasional meetings at the company offices in Bedford (NOT essential),

  • Interested? Please send your (Word) CV,

  • Not for you but you know someone suitable? - Profile 29 can pay a referral fee,

  • Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

In accordance with GDPR by applying you give Profile 29 consent to use your data for recruitment purposes only (details of Profile 29's privacy policy can be found at: profile-29 .com/privacy)

Profile 29 recruitment keywords; cloud infrastructure support 1st line first line 2nd line second line help desk helpdesk service services desk customer client WordPress CRM IT digital web online remote London Bedford home based call logging salesforce Infusionsoft SaaS

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