Manager, Digital Styling / Personal Shopper (Remote)

Neiman Marcus Group

Description

COMPANY OVERVIEW For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home d├ęcor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands. RESPONSIBILITES - Hire, train, develop and manage styling team - Track and analyze NMVIP sales performance on a weekly basis. Identify opportunities and share with the team to meet sales objectives - Drive stylist sales to meet goals by using stylist productivity scorecards. Track metrics, review with stylists and provide coaching - Establish productivity benchmarks for stylists and track results - Lead weekly styling team meetings to discuss key metrics, opportunities and issues - Manage NMVIP content calendar by laying out events, writing communication materials, presenting to stylists, and tracking results - Manage the communication cadence for different groups of customers, depending on their activity in the program - Implement best practices for process improvement and client experience consistency - Establish customer satisfaction ratings and ensure they are met. Deliver surveys electronically to clients - Partner with cross-functional teams when necessary to ensure clients are receiving superior service - Partner with merchant organization to take advantage of special merchandise offerings to share with clients privately and exclusively - Function as the styling team's primary point of contact for any questions, issues, etc. - Partner with stylists and customer care to swiftly resolve any customer issues

Qualifications

QUALIFICATIONS - 2+ years of previous management experience for a team of sellers, ideally in the luxury market space - Bachelor's degree

CASS

Primary Location

:United States of America-Texas-DALLAS-Irving-Neiman Marcus Direct

Work Locations

:Neiman Marcus DirectNeiman Marcus Direct5950 Colwell Blvd.Irving75039

Job

:E-Commerce

Organization

:Corporate

Schedule

:Full-time

Shift

:Day

Employee Status

:Regular

Job Type

:Standard

Job Level

:People Manager

Travel

:No

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