Remote-Direct Hire-Senior UCCE Engineer/Developer

CompuGain Corporation

CompuGain is an Information Technology and Business Consulting firm providing project-based solutions, software solutions and professional staffing services. -

Note: This opportunity is 100% Remote.

Job Description:

Job Duties / Responsibilities:

  • Develop and write necessary Cisco CVP IVR applications in accordance with client requirements.
  • Develop and write necessary code to integrate Cisco UCCE with other API's, CTI screen pop, Finesse gadgets, IVR database dips
  • Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager / Unified Communications Manager and Contact Center Enterprise
  • Responsible for implementation (build) of a variety of voice patterns including Cisco and Contract Center applications and peripherals
  • Assess, design and document technical requirements supporting business / RFP needs
  • Perform other duties as assigned by leadership

Education Requirements:

  • Bachelor's degree required, preferred field of study IT or Computer Science; equivalent work experience will be considered in lieu of degree.
  • 6-8 years' experience administering, engineering, deploying, troubleshooting, and supporting all components of the CISCO UCCE suite - including CVP & ICM scripting
  • Strong knowledge of Java, XML, WSDL, SQL, API, Python, and other integration programming language
  • Experience in deploying CISCO IDS, SSO, web chat, email, and other products for CTI Screen pop, Database dips, Finesse gadgets, and other API integrations.
  • Strong knowledge of industry standards
  • Strong best practices in adopting and compiling to a development lifecycle model (system and UAT testing in lab) required
  • Experience in engineering, deploying, and supporting UCCE version 11.x
  • Ability to work independently end with a strong sense of system ownership
  • Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion
  • Knowledge of other contact center platforms and VOIP protocols
  • Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required
  • Ability to communicate technical terms to non-technical users required
  • Collaboration skills and attention to detail required
  • Strong understanding of TCP/IP and ability to troubleshoot LANs and WANs required

Desired-Certification requirements:

  • CCNA Collaboration
  • CCNP Collaboration
  • CCIE Collaboration preferred

Education Requirements:

  • Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years' experience; or equivalent experience.
  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
  • Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
  • Networks with key contacts outside own area of expertise.
  • Determines methods and procedures on new assignments and may coordinate activities of other personnel as a team lead.

Thank you for your time and consideration

Regards,

Praveen Vaante

CompuGain

12901 Worldgate Drive, Suite 510

Herndon, Virginia 20170

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  • provided by Dice Cisco UCCE, CVP IVR, Call Manager/Unified Communications Manager, Script
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