Remote - Direct Hire-Senior UCCE Engineer

CompuGain Corporation

CompuGain is an Information Technology and Business Consulting firm providing project-based solutions, software solutions and professional staffing services. -

Note: This opportunity is 100% Remote

Job Description:

  • Bachelor's degree preferred, preferred field of study IT or Computer Science or equivalent work experience
  • Experience administering, engineering and supporting ACME Packet session border controllers required
  • 6+ years of experience administering, engineering and supporting Cisco voice gateways
  • 6+ years progressive work experience with Session Initiation Protocol (SIP), Real-Time Transport Protocol (RTP) including G.711 and G.729 codecs, Digital Tone Multi Frequency (DTMF), H323
  • 6+ years of experience administering, engineering, deploying, troubleshooting, and supporting all components of the Cisco UCCE suite - including CVP and ICM scripting
  • 4-6 years of experience administering, engineering and supporting Cisco Unified Communications infrastructure including but not limited to Telepresence, Tandberg, Polycom, and Cisco Call Manager
  • 4-6 years of experience administering, engineering and supporting an IP/PBX platform
  • Strong knowledge of Java, XML, WSDL, SQL, API, Python, and other integration programming language
  • Strong knowledge of industry standards
  • Experience in engineering, deploying, and supporting UCCE version 11.X
  • Experience deploying Cisco IDS, SSO, web chat, email, and other 11.X features
  • Significant development experience integrating Cisco UCCE with other products for CTI Screen pop, Database dips, Finesse gadgets, and other API integration.
  • Ability to work independently and with a strong sense of system ownership.
  • Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion
  • Experience with SIP Peering
  • Knowledge of other contact center platforms and VOIP protocols
  • Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management required
  • Ability to communicate technical terms to non-technical users required
  • Collaboration skills and attention to detail required
  • Engineer, configure, implement, and support Cisco UC and Contact Center Platforms including CUCM, CUC, UCCE, ACME Session Border Controllers, voice gateways, voice circuits (IP and/or TDM)
  • Design, implement, manage, and troubleshoot Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager and Contact Center Enterprise
  • Responsible for implementation (build) of a variety of voice patterns including Cisco and Contact Center applications and peripherals
  • Develop and write necessary code to integrate Cisco UCCE with other API's, CTI screen pop, Finesse gadgets, IVR database dips.
  • Install and configure Voice Gateways and Gatekeepers as part of the IP telephony system
  • Assess, design and document technical requirements supporting business/RFP needs
  • Analyze existing voice and data networks and recommend solutions
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
  • Perform other duties as assigned by leadership

Thank you for your time and consideration

Regards,

Praveen Vaante

CompuGain

12901 Worldgate Drive, Suite 510

Herndon, Virginia 20170

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  • provided by Dice Cisco UCCE, CVP IVR, Call Manager/Unified Communications Manager, Script
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