Desktop Architect- Remote/ Nationwide


TTEC is seeking a Desktop
Architect to join our Technology Services team. This role is a telecommuting
opportunity with travel requirements up to 35%- 40% nationwide.?

Why choose TTEC to
enhance and broaden your career?? We are
just as passionate about providing ideal solutions to solving our client?s
business problems by driving customer experience outcomes with our enhanced
technical capabilities, as you are.?
Whether you?re the Engineer, Architect, Account Manager, Practice Leader
or Sales Executive we need your talent to help us in our exciting journey to

Role Responsibilities/What
you will be doing:

- Participate in
full life cycle of a client implementation, including: requirements,
design, build, configuration, testing, and support. - Interpret and
analyze business requirements to identify risks and design appropriate
solutions - Develop and
assess the capabilities and limitations of the applications and
technologies and recommend alternatives and solutions - Provide
thought-leadership on Contact Center CTI integration and Channel Enablement
(omnichannel, multichannel) - Provide guidance
for business decisions from a technical perspective on such issues as
performance, scalability, reliability, and security - Collaborate with
project team members to provide input to design specifications related to
CTI, speech, or Contact Center application - Develop desktop
solutions using Cisco Finesse and web based technologies Key Skills and
Experience Requirements:

- 7+ years experience with Web 2.0 Development and Architecture - 5 + years experience with JavaScript client-side programming and
integrating with multiple browsers (MS Internet Explorer, Mozilla Firefox
& Google Chrome) - 8+ years experience with Java, J2EE, AJAX, jQuery, XML, JSON - 3+ years experience with Cross Domain Scripting / Post Messaging
/ Web Communication concepts - 5 + years experience with IFRAME, HTML, CSS, Browser Cookies, DOM
manipulation, Social Web Mashups, REST & SOAP XML Web Services - Experience with Server to Server integrations - Understanding and knowledge of Load Balancing / Global Site
Selector - Experience with MS Windows IIS, MS Windows Server, RedHat /
Ubuntu Linux, JBOSS or other web application servers - Up to 50% travel will be required

  • Experience with Cisco Finesse, Cisco CTIOS, and ICM configuration
  • Prior CTI development:?
    Cisco ICM / UCCE via CTIOS
  • Experience developing solutions in .NET, & C#
  • Server-side programming:?
    JavaScript, JQuery, WebSockets, Bootstrap
  • DB programming:? MS SQL,
    MySQL, MongoDB
  • IOS / Android / Windows phone development a plus Who We

TTEC is a pioneer in customer experience,
engagement and growth solutions. Our 40,000+ employees serve customers in more
than 80 countries and 50 languages across social, mobile, and digital
channels.? ?We utilize a holistic approach, applying solutions from
our four customer experience segments?Consulting, Technology, Care and
Growth?to help companies provide an amazing experience to their customers,
inspire customer loyalty, and grow their business. Our employees live by a set
of customer-focused values that guide relationships with clients, their
customers and each other.

Our Customer Technology Services segment
drives customer experience outcomes to small, medium and enterprise clients by
providing best in class Cloud and Premise Contact Center and Unified
Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO

What We

Variable incentive
bonus plan, 401K company match, tuition reimbursement

Global career
mobility, employee recognition programs, professional development

State of the art
technology which allows for seamless global connectivity

Rich wellness program
and health incentives

Everyday ? Do the Right Thing ??Reach for Amazing ?? Seek First to
Understand ? Act as One ? Live life Passionately

TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.


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