We're looking for strong technologists who are good at talking directly to customers.
Platform.sh the award-winning PaaS solution is looking for a talented customer support engineer who is passionate about site uptime and happy customers.
Our customers run thousands of web applications in over 100 countries consuming 10s of thousands of CPUs on multiple public clouds. We were shipping containers before Docker, our sales team can explain the CAP Theorem. We can clone whole running systems, including the data, services, and networking in a matter seconds. The main API to operate and orchestrate our clusters of LXC containers is Git. We're hardcore technologists with equally hardcore customers.
Our customers need top-notch support to master the Platform.sh fun. Can you explain the intricacies of command line tools? We run OEM PaaS services for famous brands like Magento Enterprise Cloud Edition and Sensio Cloud - can you help us build and run these vibrant software products?
As a Customer Support Engineer, you liaise with customers with concerns and feed the engineering team with feedbacks. You will also be essential for diagnostics and debugging of failing applications and systems, and you have a strong mandate to help us automate and streamline everything we do. You are periodically on call in case disaster strikes. You're our front line, and when our customers think of how great Platform.sh is, they think of you.
Nice to have: