Technical Support Analyst – Remote Support

Intro Recruitment

Technical Support Analyst - Remote Support - Chorley

We are currently recruiting for a Technical Support Analyst (Remote Support), to work on a full time, permanent basis in Chorley. Our client are a large organisation, whom have numerous IT systems based all over the UK.

Hours of work:

Monday to Friday, 9am to 5pm (optional to go on a rota to work 8am to 4pm)

Overtime on Saturday (Optional) paid at time and a half

Overtime on a Sunday (Optional) paid at double time

Cover on bank holidays (Optional) paid at double time

Salary and benefits:

£16,000 - starting basic salary
· 23 days' annual leave (plus public holidays)

Full benefits package, to include "buy extra holidays", "cycle to work scheme" and more

As a Technical Support Analyst, you would join the technical team and provide remote support for systems out in the field. Your duties will include;

Undertake remote monitoring of IT based equipment using the companies bespoke monitoring systems.
Identify problems quickly and efficiently as they occur and perform remote maintenance in order to repair faults and minimise downtime.
Log issues with 3rd party suppliers to resolve issues
Be open to developments in systems and processes, and proactively contribute own ideas and suggestions for improvements.
Evaluate and analyse data from reports to identify any possible issues.

Ideally, I am looking for applicants with the following;

Experience working within a helpdesk support role.
Excellent communication, organisational and customer service skills
IT Skills - knowledge of TCP/IP, Ethernet, LANs and W-Fi

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