Technical Support Specialist (100% Remote, 2nd Shift, Contract)

JSK Group

Job Description

We are a private equity firm with $7 billion in assets under management. We are a fast-paced environment, a culture of openness and a long track record of global success.

Job Function

The Technical Support Specialist (TSS) will work remotely under the supervision of the Director of Information Systems and closely with other Technical Support Specialists. The TSS will assist the IT team by providing technical support across the our entire organization and with responsibilities ranging from support requests, to inventory tracking, to troubleshooting connectivity issues. The IT team prides itself on superior customer service, integrity, collaboration, and their ability to build strong relationships.

Essential Functions

• Provide excellent remote technical support for a firm of ~300 end users across the globe

• Manage queue of support requests, updating and closing incidents in a timely fashion

• PC setup and deployment via imaging tool and software installations/upgrades

• Inventory tracking through lifecycle of assets • Administer video conferences

• Support mobile devices (iOS and Android)

• Troubleshoot remote connectivity issues, including VPN and Citrix access

Requirements/ Skills

• 2-5 years IT support experience preferred

• Experience working with and supporting all levels of an organization including C-level staff

• Knowledge of PCs, networking, and A/V technologies, including Windows workstation OS

• Knowledge of LAN/WAN technologies

• Knowledge of client-side DNS, DHCP, DFS, and GPO services

• Knowledge of Active Directory user and group administration

• Excellent written and verbal communication skills

• Ability to work remotely from a home-office with minimal oversight

• Ability to work independently and as part of a team

• Proven analytical and problem-solving abilities

• Self-motivated and eager to learn

• Strong customer service, troubleshooting skills, work ethic, and demeanor

• Windows Desktop Operating Systems (Windows 7 & 10)

• Microsoft Office Suite (2016) & Office 365

• Cisco Jabber Instant Messaging

• Citrix client access

• ESET Anti-virus, Sophos Disk Encryption, Avecto Privileged Access Control

• Mimecast Email Gateway and Archive

• Cisco Video Bridging Administration

• Polycom and Cisco Endpoint Cameras

Company Description The JSK Group is a boutique technology recruiting firm based in Denver, Colorado. We are a trusted hiring partner for both candidates looking to land a dream job and companies that need to hire high-demand technical professionals.

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