Senior Technical Consultant, Customer Data Cloud Services -REMOTE - Ch


Requisition ID: 205400
Work Area: Consulting and Professional Services
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.


The Customer Data Cloud Services Senior Technical Consultant position focuses on customer-facing engagements as a consulting engineer. Candidates must demonstrate established technical development skill-sets with commensurate levels of external consulting capabilities. This team member will report to the Consulting Business Manager for the East Region, as part of CDC Field Services organization. This is primarily a remote position, with the expectation of 33% travel and ability to travel with less than 72 hours' notice and the work may include US, Mexico and Canada for 2-3 days (on average).


  • Leverage technical acumen in order to provide world class post-sales consulting, implementation and delivery for enterprise customers across the region.
  • Achieve billable and customer utilization targets.
  • Provide technical leadership for multiple customers concurrently in various stages of their project implementation.
  • Engage the customer and drive the technical discussion at remote and onsite workshop sessions, facilitated in concert with Global Services Implementation Consultant.
  • Apply judgment for customer design decisions and architecture, helping with the optimal technical solution leveraging the Gigya platform across web-based, mobile, and IoT digital properties.
  • Capture customer design decisions and architecture in cohesive Technical Design Documentation that fits the standards of Gigya Global Services project methodology.
  • Enable customer development teams and their agencies on the configuration and use of the Gigya platform during their implementation cycles (waterfall or Agile), via the appropriate level of professional technical consulting
  • Develop and share client-side and server-side code examples, to further enable customer teams on harnessing the power of the Gigya platform
  • Design, code, and test the appropriate level of customizations that are identified, reviewed, and allowed within the project scope and budget
  • Plan and execute strategy for the migration of existing accounts, subscriptions, and user registration records from existing customer systems into the Gigya platform
  • Design and Implement scheduled batch ETL processes to sync data between the Gigya platform and customer's auxiliary systems
  • Support the customer with formal QA and UAT review, as well as pre-launch preparation and planning
  • Assist customer with go-live production launch and appropriate level of hypercare support
  • Identifying opportunities to maximize customer's business value of Gigya, and with the support of Global Services and Account Management departments, upsell additional product or service


  • 10+ years of web development with roles including customer facing experience, not necessarily at the same time
  • Front-end web development experience with HTML, CSS, REST, JavaScript and JS libraries such as jQuery, AngularJS and React
  • Server-side development experience with at least one server platform such as .NET, Java, PHP, and/or node.js
  • Previous experience with SaaS, marketing, and data platforms
  • The candidate has external customer facing experience, with the ability to communicate technical concepts to business stakeholders
  • The candidate also demonstrates "hustle" and has the ability to work with multiple customers simultaneously
  • Language: English
  • B.S. or M.S degree, with the requirement of technical study with Computer Science or Engineering
  • Location: Remote
  • Travel: 33%+ ability for business travel in North and South America, with average on sites ranging from 1-5 days

Success is what you make it. At SAP, we help you make it your own.
A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations: Virtual - USA

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