Digital Stylist / Personal Shopper / New York (Remote)

Neiman Marcus

COMPANY OVERVIEW

For over a century, Neiman Marcus Group has served the unique needs of our discerning customers by staying true to the principles of our founders: to be the premier omni-channel retailer of luxury and fashion merchandise dedicated to providing superior service and a distinctive shopping experience in our stores and on our websites. Neiman Marcus Group is comprised of the Specialty Retail Stores division, which includes Neiman Marcus and Bergdorf Goodman, and our international brand, mytheresa.com. Our portfolio of brands offers the finest luxury and fashion apparel, accessories, jewelry, beauty, and home dcor. The Company operates more than 40 Neiman Marcus full-line stores in the most affluent markets across the United States, including U.S. gateway cities that draw an international clientele. In addition, we operate 2 Bergdorf Goodman stores in landmark locations on Fifth Avenue in New York City. We also operate more than 40 Last Call by Neiman Marcus off-price stores that cater to a value oriented, yet fashion minded customer. Our upscale eCommerce and direct-to-consumer division includes NeimanMarcus.com, BergdorfGoodman.com Horchow.com, LastCall.com, and CUSP.com. Every day each of our 15,000 NMG associates works towards the goal of enabling our customer to shop any of our brands "anytime, anywhere, and on any device." Whether the merchandise we sell, the customer service we offer, or our investments in technology, everything we do is to enhance the customer experience across all channels and brands.

Digital Stylist / Personal Shopper

We are looking for enthusiastic candidates that are strong both digitally and with styling in key markets. Digital Stylists will be communicating with our best online only customers. They will offer styling advice, outfit recommendations and inside access to exclusive perks via email and text. These positions are full time and will work from home (remote) with the ability to travel to the nearest store as needed.

Knowledge/Skills/Abilities

  • Builds lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise, and invite for upcoming events
  • Professional and enthusiastic team player, with a demonstrated commitment to customer service excellence
  • Creates multiple options based on customer s preferred vendors, needs, style, and personality
  • Provides personalized recommendations and one-on-one consultations with clients
  • Delivers customer weekly and monthly style advice and be available for personal shopping requests
  • Offers to place the customers orders based on their recommendations
  • Independently resolves internal and external customer questions and concerns
  • Consistently seeks new fashion and product knowledge
  • Styling, fashion and/or fashion retail experience is required
  • Proven ability to set and achieve sales goals
  • Works remote though needs to have the ability to meet customers in store or at their home for consultations
  • 1 2 years previous sales experience preferred
  • Any additional duties and responsibilities including projects, tasks, and activities as required
  • High School Diploma / equivalency required.

Technical Requirements

  • High-speed broadband Internet connectivity of no less than 10 Mbps down / 3.0 Mbps up

NOTE: Due to confidential requirements of company/customer information, the use of wireless routers is not permitted.

  • provided by Dice Broadband, Customer Service, Ecommerce, Routers, Sales, Wireless
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