Provider BPO/ITO Solution Architect - Telecommute

UnitedHealth Group

The Provider BPO / ITO Solution Sales Architect will:

Work with Optum Client Executives to lead BPO / ITO deals and design IT and business process solutions consisting of ITO and BPO core administrative outsourcing services

Work with Optum subject matter experts in developing ITO/BPO solutions, financial models, and written/oral responses for client opportunities with high visibility with Optum executives, the client's C-level executives, and potential 3rd party vendors

Lead pre-sales support/managing the outsourcing opportunities

Lead the deal solution team (ITO/BPO and finance) in a due diligence current IT and business process assessment as required for ITO/BPO outsourcing opportunities and develop the solution thru a multi-phased approach which could include Walk-in-take-over (WITO), Transition, Transformation and Steady State

Manage the deal solution team, ensuring solution scope and compliance, drives the solution staffing and delivery/implementation approach, and drives the solution estimates generated by each team involved in developing the solution

Collaborate across multiple teams to understand current state and future requirements to design comprehensive solutions to client needs across technical architecture approach, functional business requirements, and services to design, implement and run operations

Duties/Areas of Accountability:

Build and manage deal solution teams including Optum subject matter experts, technical architects, business process architects, proposal managers, finance, and solution leads to develop and ensure proposed ITO/BPO solution meets or exceeds client requirements and are cost competitive to the marketplace

Client relationship building and solution presentation through the multi-phases of the sales cycle

Manage client expectations in solution development, focus on outcomes and service levels

Participate in contract negotiations and maintain contract schedules

Develop the staffing approach including a global sourcing strategy, delivery model to mitigate risk and drive quality

Manage the solution estimates including program management, new development efforts, enhancements, and ongoing operations

Engage with 3rd party hardware, software and services vendors

Collaborate with Optum subject matter experts and industry research and advisory firms to understand industry direction, competitive landscape, business trends, and emerging solutions

Coordinate the solution, opportunity roadmap, value proposition, win plan, pricing, and executive deal reviews throughout the pursuit timeline

Job Components:

50 - 75% travel requirement. Occasional travel to client sites and to office locations for on-site solution development

Required Qualifications:

Undergraduate degree or equivalent experience

Minimum 10 years' experience working with healthcare providers.

Minimum 7 years' experience working with IT and Business Process Outsourcing (ITO/BPO) functions leveraging a global sourcing model in either as consulting, account management, implementation or similar Client interacting role

Deep knowledge and understanding of providers and their business operations

Client-facing solution, healthcare delivery experience, and expertise

Ability to develop financial management models

Strategic vision to clearly understand and identify new opportunities to expand on existing relationships

Advanced communication skills (written and verbal) to interact with clients on all aspects of their Optum relationship

Experience in solutioning and managing complex programs that expand over multiple years management, program management, project scope definition, risk identification/mitigation, delivery methodologies, global resource allocation, facilitation, estimating techniques and other project management areas

Leadership and assertiveness: Guide, direct, and influence teams, drive risk/issue resolution, critical path management and appropriate escalations; understands the overall solution of the program and business impacts to initiatives

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Title: Provider BPO/ITO Solution Architect - Telecommute
Shift: Day Job
Travel: Yes, 50 % of the Time
Business: OI Business Operations
Family: Technology
Telecommuter Position: Yes
Job Level: Director
Overtime Status: Exempt
Posted Date: 12/5/2018
City: Eden Prairie
State: MN
Country: United States
Department: Optum Connect
- provided by Dice Architecture, Business Requirements, Consulting, Development, Director, Genetic, Hardware, Management, Project, Project Management, Research, Sales

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