Field Service Engineer - Remote, IN

Thermo Fisher Scientific

Job Description When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals. How will you make an impact? As a Field Service Engineer (FSE), you will perform customer installs, repairs and preventative maintenance on a variety of instruments in assigned territory. You will positively interacts with customers to solve technical problems and identify areas to improve their work. This position will cover FL, AL, TN, and MS Area All of our employees share a common set of values - Integrity, Intensity, Innovation and Involvement. Our ability to grow year after year is driven by our ability to attract, develop and retain world-class people who will thrive in our environment and share in our desire to improve mankind by enabling our customers to make the world healthier, cleaner and safer. If you share in our values and if you're looking for an employer who is strongly committed to developing talent and rewarding achievement, come grow with us at Thermo Fisher Scientific. What will you do? Provides onsite installation of instruments, upgrades, updates, repairs and planned maintenance service. Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions. Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM's. Interacts with customers to offer and close the sale of service contracts and other service products. Collaborates with internal partners to resolve customer issues and improve processes. Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions. Is familiar with and follow policies that pertain to the handling of spare parts ordering, usage, returns, physical count, car stock management, etc. Executes Qualification Validation Products at customer sites. Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors. May be required to perform other related duties as required andor assigned. How will you get here? Education Requires a bachelor's degree in biomedical engineering, microbiology, biology, chemistry, or an engineering field. Masters level degree preferred Experience Experience in a related science, biomedical engineering andor customer-facing role. Experience in a clinical, diagnostic andor other regulated environment (CAP, CLIA, FDA) a plus. Experience in related product applications and instruments a plus. Experience in a related science, biomedical engineering andor customer-facing role. Knowledge, Skills, Abilities Uses effective questioning to identify customer needs Exercises judgment setting work priorities and identifies next steps Requires minimal oversight Participates as a positive influence to the team Quickly adapts to change with positive and constructive feedback Aptitude for learning and understanding IT systems and processes a plus. At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission--enabling our customers to make the world healthier, cleaner and safer. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here httpsjobs.thermofisher.compageshoweeo-affirmative-action-statementaccessibility for further assistance. Thermo Fisher Scientific is an EEOAffirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Department Customer Service

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