Senior Implementation Engineer (Remote or Local)


Job Description

  • This position may be located at our Orlando, FL headquarters, or remote. Please note: Your resume and cover letter are both required for consideration. Applications without either component will be disregarded.

Looking to ramp up your career with a fast growing software company? Check out Evanios!

We build software that automates IT Operations processes for complex organizations. Our product consolidates IT alert/event data, uses machine learning to predict technology failures, and reduce downtime. Used primarily by Fortune 1000 customers, our flagship SaaS application enhances ServiceNow™, a dominant platform for enterprise companies.

We're expanding rapidly, so we're looking for the right people to join our team.

This isn't "just another" tech job.

Evanios is red-hot and values-based. We can proudly boast an exceptionally high renewal rate - the most honest measure of customer satisfaction. We exist to blow our customers' minds, build an environment in which our team members thrive, and revolutionize the industry. To fit in here you'll need to demonstrate an awesome work ethic, high initiative and a great sense of humor…we work hard, enjoy each other's company and have a ton of fun.

Your Role

As an implementation engineer and technical evangelist, you will be highly visible to our customers and prospects. Collaborating with sales, customer success and professional services team members, you will be responsible for all aspects of project and solution delivery including scoping, project planning, issues/risk register, deliverables, and, ensuring client satisfaction and achievement of required business outcomes.

Aligning with marketing initiatives and our commitment to continuous improvement, you will also share your knowledge and insights by developing targeted content (blogs, white papers, diagrams, videos, presentations) that help inform and educate our audience. Technical and thought leadership content creation is an important part of this role. You should be able to mockup diagram concepts, create presentations, write and speak effectively.

Additionally, you will…

  • Create easy-to-follow and high-quality process and workflow diagrams and design specs, role-specific work instructions, and training materials
  • Be a go-to authority for internal team members. We're a highly cross-functional organization, so you'll be working closely with development, QA, support, etc.
  • Drive continuous improvement of user experience, software features, implementation methodology and service offerings based on client experiences
  • Position Evanios products to prospects and customers, demonstrating solid understanding of the competitive landscape while articulating our differentiators and complementary features
  • Identify opportunities to provide additional value to customers
  • Provide occasional tradeshow and/or field sales support

Required Skills & Experience:

  • Hands-on experience implementing and customizing monitoring, event management, IT Operations Management (ITOM), or IT Operations analytics (ITOA) solutions in complex environments
  • Familiarity with integration, event correlation, and root cause analysis methodologies (ITIL certifications prefered)
  • Understanding of ServiceNow, BMC and/or similar ITSM platforms (e.g. Cherwell, EasyVista, Ivanti, HP, CA, etc). Experience should include Change Management, Configuration Management, Incident Management, Problem Management, CMDB, Orchestration
  • Experience with infrastructure and application monitoring (e.g. AppDynamics, SolarWinds, SCOM, Zenoss, etc.), cloud integration (e.g. AWS, Azure) and NOC/MoM dashboards
  • Experience with scripting in languages like JavaScript, Python, and Shell
  • Experience with OS command line interfaces and REST web services
  • A strong interest in machine learning and algorithmic operations, as they relate to IT Operations
  • Knowledge of Agile and/or SCRUM processes

Evanios offers a competitive salary, generous vacation, medical, dental, and vision benefits, 401k, paid life insurance, career growth opportunity, and a great work environment. This role includes occasional travel.

Company Description Led by a team of seasoned veterans in the IT Operations Management space, we have infused our direct experience, respected methodology standards, and advanced machine learning into a best-in-class product that drastically reduces unnecessary alerts and low-level manual decision making from complex IT environments. Our innovative software solutions are trusted by some of the most prestigious Fortune 500 companies.

Evanios sets a new standard for best in class, creates innovative solutions that provide quick time to value and pushes the industry to evolve. We deliver the impossible while maintaining an environment where our team members thrive professionally and personally.

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