IT Support Technician - Remote Customer Support

CACI International Inc

Job Description

At CACI, we are thrilled to open our new Shared Services Center (SSC) in Oklahoma City, OK! Our SSC will be home to hundreds of CACI team members working in critical corporate functions, such as Finance and Accounting, Information Systems, Contracts, Procurement, Security and Human Resources.

As the Remote Support Technician, you are responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications. Analyzes, troubleshoots and resolves issues with IT infrastructure including user systems, servers, storage and network connectivity. Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment. Supports new infrastructure projects. Maintains all configuration documentation for assigned infrastructure.
More About the Role: - Image, configure, and ship desktops and laptops to remote employees. - Safeguard computer data during all support transactions. - Troubleshoot hardware and software issues for remote employees. - Troubleshoot network and application access issues including authentication and VPN. - Engage additional support teams as appropriate. - Follow customer service best practices during phone and email communications while following information security policies. - Effectively document support procedures. - Document support notes and progress in incident management system. - Adhere to established service level agreements (SLA). - Train junior staff and provide technical guidance for the service desk as appropriate. You'll Bring These Qualifications: - Typically has Four-year degree or equivalent experience plus minimum 3 years of related work experience. - Proficiency with Windows 10 operating system - Proficiency with Dell laptops and desktops - Proficiency with computer hardware components - Excellent verbal and written communication skills What We Can Offer You:

  • We ve been named a Best Place to Work by the Washington Post.

  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

  • We offer competitive benefits and learning and development opportunities.

  • We are mission-oriented and ever vigilant in aligning our solutions with the nation s highest priorities.

  • For over 55 years, the principles of CACI s unique, character-based culture have been the driving force behind our success.
    SSC ISOK

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