OpenStack Private Cloud Engineer - 4th Shift Weekends (REMOTE)

Rackspace

Overview & Responsibilities We're seeking an OpenStack Private Cloud Engineer - 4th Shift (REMOTE) to join our team at Rackspace. 4th Shift will be from Friday through Monday, 8am-7pm, 4 days per week on 10 Hour Shifts, and will receive an additional 10% Shift Differential added to their salary. We are also open to someone working Wednesday through Saturday on a 4x10 schedule from 8am-7pm. These positions are full time REMOTE work from home positions.
PRIMARY RESPONSIBILITY:

  • Provide engineering support to customers and engineering team.
  • Supports and interacts with customers through a combination of ticket and telephone issues. JOB COMPLEXITY:
  • Provide engineering support for Customers using OpenStack & Swfit.
  • Supports and interacts with customers through a combination of ticket and telephone issues.
  • Troubleshoots OpenStack environments to resolve virtualization related issues.
  • Liaise with internal Rackspace support and development teams.
  • Educates customers and looks for additional opportunities to help improve their environment.
  • Works with vendors and the OpenStack community to address technical issues.
  • Due to the 24x7 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, emergency escalations, etc. Qualifications EXPERIENCE/EDUCATION:
  • High school diploma or equivalent required.
  • Bachelor s degree in a technology related field preferred.
  • Usually requires 4+ years systems experience, including systems administration in a production Linux environment.
  • OpenStack Certificate, Linux +, RHCSA preferred. KNOWLEDGE/SKILLS/ABILITY:
  • Advanced knowledge of Linux operating system.
  • Intermediate level knowledge of: Nova, Glance, Keystone, Cinder, Neutron, Nova-Network, Swift, and Horizon.
  • Able to implement intermediate level automation tasks using bash or python.
  • Resolves matters escalated by OpenStack Administrators.
  • Working knowledge of version control using git and github.
  • Able to read, interpret, and debug basic Python and Ansible code.
  • Able to make routine configuration changes via ansible.
  • Able to plan, QC, and implement routine maintenances.
  • Contributes to customer and process documentation in the wiki.
  • Actively seek out guidance and knowledge from more experienced engineers. #LI-SR1
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