911 jobs found in Austin

This Dedicated truck driver position features weekly time at home, up to $0.54 per mile with a weekly performance pay up to $0.04 per mile and a predictable work schedule. Dedicated truckers will deliver multi-stop freight in flatbeds for a market leader in the glass fabrication industry, Viracon, and benefit from consistent miles. It's all about consistency when you join Schneider's Dedicated division. By pulling freight for one customer, you'll enjoy consistent freight, miles and paychecks. Start your trucking career Eligible CDL Truck Driver Applicants: Experienced Class A CDL Holders Owatonna Dedicated Truck Driver Pay Up to $92,000 per year $5,000 sign-on bonus for experienced drivers Performance pay up to $0.04 per mile more, paid out weekly Mileage and stop-off pay Based on CDL driver experience, performance and location Dedicated Truck Driver Benefits Medical, dental and vision insurance, plus flexible spending options 401(k) savings plan with company match Paid orientation and time off Up to $7,000 tuition reimbursement (paid at $200/month) for qualified drivers Credit for Military Experience and Military Apprenticeship programs, plus more military benefits Many more - see full list of benefits Owatonna Dedicated Truck Driver Qualifications Valid Class A Commercial Driver's License (CDL) Live within 100 miles of Owatonna, MN Automated transmission CDL restriction allowed Minimum 3 months of Class A driving experience More Reasons to Choose Dedicated Driving at Schneider Consistency hauling for one customer - consistent miles, freight and paychecks Reliable and frequent home time you and your family can count on Pay packages designed to balance all facets of the exact job you do Regular routes and customer relationships make your day-to-day life easier Learn more about Dedicated driving Why Schneider? Schneider has been an industry leader since 1935 because we understand one simple, profound truth: It's all about people. The best combination of freight, money, equipment and home time is a byproduct of respecting each and every individual. You'll be treated right from the moment you apply. "I'm not a number at Schneider. I'm a person. When you have people that ask how you are or wish you a happy birthday or a happy anniversary, that means a lot." Bill, Schneider driver Join one of the top trucking companies in Minnesota. Call 800-447-7433 for more information about becoming a Dedicated truck driver with Schneider Schneider uses E-Verify to confirm the employment eligibility of all newly hired associates. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify . Job Company Driver Schedule Full-time Sign On Bonus 5000 PI118015658

Join our team at Teleperformance to work in the fast-paced world of the travel and hospitality industry. We are growing and seeking associates to assist customers with booking memorable reservations on our travel rewards account. Customer service experience, previous travel industry experience and work from home call/contact center experience are preferred, but an outstanding work ethic and strong drive to succeed is a must! Our next training class starts September 2nd. We are currently hiring for shifts starting at 530pm CST. All schedules will include a weekend day. Apply today for a chance to take part in this exciting opportunity! Position Details Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options (air, hotel and car), booking travel, assisting with navigation of the travel website, cancelling trips, etc. This is a work-from-home position. Computer equipment and software provided. Candidates must provide high speed internet access. Responsibilities include Booking leisure domestic and international reservations Provide excellent customer service over the phone to customers Navigate a computerized data entry system or other relevant applications Requirements Previous experience working in a work-from-home call center environment, required Previous travel experience booking air, hotel, car, etc, preferred Provide high speed internet access in your home Must be at least 5Mbps upload and 10Mbps download speed, cannot be satellite ISP Must provide proof of internet connection and speed to be considered Must be available to attend one of our classes starting in September, and attend all training sessions, without any absence, for the first 5 weeks Training is Monday-Friday from 2pm-103pm CST Be proficient in computer operation and website navigation Must be able to multi-task between multiple computer programs and websites Able to work independently Have excellent customer communications skills, both oral and written Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook Ability to work in an constantly changing and fast paced environment Strong judgment and decision-making skills Superior negotiating skills Benefits Work from the comfort of your own home Paid training Stable schedules Computer equipment provided Job Stability - Growth Opportunities Morning and afternoon shifts available Also, you will need to be able to work one weekend day Shift differential for working hours between 7pm - 4:59am! Comprehensive Benefits (eligible for most after 60 days): Medical, Dental, Vision, 401K, Company-Paid Life Insurance, Short Term and Long Term Disability Insurance, Prescription Drug Savings plan, and more! Paid Time Off after 90 days (80hrs. first year) Get your applications in today! If you are passionate about helping others and seeking a long-term career opportunity, apply now for a chance to become part of the Teleperformance team! We're excited to meet you!

Are you a customer service agent looking to supplement your current income? Then we have what you want. We're looking for folks in the Customer Service Agent industry who want to earn extra income working from home. Job Requirements  Apply at:   http://www.abnhire.com Here's what you need to get started: • You'll need a laptop OR • PC/MAC OR • Smart device • Stable internet connection • At least 5 to 10 hours weekly availability • Willingness to follow directions to the T • Desire to follow through Here's what you'd be doing to make extra money from home • Giving your feedback on Fortune 500 companies • Sending emails, reviewing products, writing reviews • Using your Customer Service skills as needed Apply at:   http://www.abnhire.com This is an entry-level gig, no experience is required, but we do train so you'll learn what's required to start making money. Apply at:   http://www.abnhire.com

Your Opportunity Charles Schwab is looking for a candidate excited about technology and looking to join an organization focused on strong customer service. The Data Center Operations (DCO) organization provides technology solutions and support for Schwab employees. The National Service Desk (NSD) is the first point of contact for customers with technology issues or requests. The NSD’s goal is to deliver an exceptional customer experience to maximize Schwab’s workforce productivity. What you’re good at Putting the customer first Empathizing with the customer Exercising patience during stressful situations Oral and written communication skills Having a friendly presence and helpful attitude; strong interpersonal skills and ability to work well with others Demonstrating professional etiquette in the use of phones, chat, and email Communicating complex technical issues in an easy to understand manner to customers with minimal technical knowledge Multi-tasking and using our organizational tools effectively in a constantly changing environment Executing the defined Service Desk processes with a strong attention to detail Receiving constructive feedback and demonstrating improvement Being disciplined in adhering to schedules (sign-on, sign-off, break times, etc.) What you have Working knowledge of PC technical support, systems administration, networking, and Windows and Mac operating systems Ability to provide remote technical support over chat and phone Troubleshoot complex technology issues Minimum 2 years customer service experience Minimum 1 year technical support experience CompTIA, Microsoft and Apple preferred ITIL or KCS certification a plus Why Schwab? At Schwab, “Own Your Tomorrow” embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. We’re a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you. Hear from employees: : a package designed to empower your health, wealth, career and life. Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.

Description With more than 119 sites across Central Texas, St. David’s HealthCare includes seven of the area’s leading hospitals and is one of the largest health systems in Texas. The organization has been recognized with a Malcolm Baldrige National Quality Award — the nation’s highest presidential honor for performance excellence. St. David’s HealthCare is the third-largest private employer in the Austin area, with more than 10,200 employees. St. David’s HealthCare is a unique partnership between a hospital management company and two local non-profits— St. David’s Foundation and Georgetown Health Foundation. The proceeds from the operations of the hospitals fund the foundations, which, in turn, invest those dollars back into the community. Since the inception of St. David’s HealthCare in 1996, more than $425 million has been given back to the community to improve the health and healthcare of Central Texans. We offer you an excellent total compensation package, including competitive salary, excellent benefit package and growth opportunities. We believe in our team and your ability to do excellent work with us. Your benefits include 401k, PTO medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment. We would love to talk to you about this fantastic opportunity. POSITION SUMMARY The Utilization Review Nurse (URN) functions as the primary liaison between all third-party payers and the Case Management department. The URN performs activities focused on assessing and communicating medical necessity on patient accounts requiring certification/authorization. The Utilization Review Nurse will perform clinical reviews on both inpatient and outpatient accounts using approved clinical criteria to evaluate medical necessity, admission status, level of care assignments, and discharge needs.The URN will communicate required clinical information for the purpose of obtaining certification and approval for payment for all applicable outpatient observation stays, inpatient admissions and continued stay days. The URN will communicate and document all payer contacts using the established Case Management process. The URN works collaboratively with all payers, as well as, Case Management staff, Physician Advisor(s), physicians, healthcare team members, Patient Access Department, Central Verification Office and other key departments regarding the payer certification process to ensure authorization is received for all services provided.  Qualifications QUALIFICATIONS Required: RN with current state licensure  Two years of experience in case management, utilization management or related field Certification in Case Management, Nursing, or Utilization Review preferred Knowledge of InterQual or related evidenced based criteria sets Familiar with Joint Commission, State and Federal standards/requirements. Knowledgeable about third party payer source criteria of medical necessity. Organized and able to meet deadlines consistently. Computer experience required with skills including but not limited to Microsoft Windows, spreadsheets, and word processing. Preferred: Acute care hospital experience EXPERIENCE Required:  Two years of experience in case management, utilization management or related field LICENSE/CERTIFICATION Required: Current RN license in the state of Texas or compact state

Data Entry Work From Home Remote Job You must apply on our website only. www.ApplyTodayNow.net We are seeking individuals to be connected with companies who are hiring employees directly to work from their homes. You will find both full-time and part-time opportunities in a variety of career fields. Legitimate work from home jobs are going to require that you have skills relevant to the position you’re applying for. Training is provided based on the position. Job Requirements Computer with internet access Quiet work area away from distractions Must be able to work independently and get the job done You must apply on our website only. www.ApplyTodayNow.net

Job Description No sponsorship available. No third-party candidates. Our client, a heavy hitter in the IaaS/PaaS space, delivers cloud solutions and services to businesses on a global scale. With end-to-end solutions and streamlined technology, this company is making good on its mission to provide accessible and affordable cloud technologies. This high-performance group is expanding as they take on several exciting new projects! They are hiring a Senior DevOps Engineer to bring infrastructure automation expertise to this growing team. What you get to do: Bridge the gap between development and operations as you set up the DevOps environment for this company’s clients Develop scalable solutions as you write infrastructure as code Take ownership of the automation tools to successfully produce CI/CD environments Collaborate with a variety of engineering teams, both onshore and offshore Hands-on work with cutting-edge tools and open source technologies   Qualifications What you need to succeed: Strong DevOps consulting background with proven ability to help clients automate their infrastructure Proven understanding of automation tools (Ansible, Chef, SaltStack, etc.) Recent hands-on experience with containers and orchestration technologies (Kubernetes, Docker, OpenShift, etc.) Previous CI/CD experience (Jenkins) Knowledge of one or more programming languages Hands-on experience working within cloud environments, ideally with AWS Ability to travel to client sites as necessary Additional Information What’s in it for you: The members of this team all  work 100% remotely ! If WFH opportunities interest you, this position will be a great fit! As an employee, you will have access to a suite of perks and benefits, the support of an experienced industry-leading team, and the opportunity to continue growing your skills in professional environments. Interested to learn more about this new job opportunity? Apply online today and we’ll be in touch soon!

Cloudbeds is a travel industry startup that works to make the world a more welcome place. We make advanced cloud-based hospitality software for hotels, hostels, vacation rentals and groups that manages reservations and guests, distributes room availability, sells inventory, and collects payments. Our team members are distributed across 31 countries and, altogether, we speak 17 languages. How do we do it? On a #remotefirst platform that allows every member of our team to work from wherever they are around the globe. We're looking for people who want to disrupt the travel industry and love to travel as much as we do!   Location: Northern America (Remote) - we have openings throughout the region   What You Will Do: Analyze opportunities by researching the industry and market trendsIdentify business opportunities with new prospective clients (i.e. not account management).Give virtual presentations of our SaaS to clients all over the worldOccasionally, visit local properties to demonstrate our SaaS. Prepare leads lists and cold call prospectsHandle incoming requests for demonstrations of the tool   You'll Succeed With: Hospitality/ hostel/ front desk experience.A true passion for salesExcitement for new technology and a strong technical aptitudeGreat phone presence, the ability to engage and excite potential customersPositive and outgoing attitudeTime management skillsOrganization skillsThe ability and the will to challenge the status quoBonus: Multilingual Please submit all resumes and cover letters in English   The Company: Our company culture supports flexible working schedules with an unlimited PTO policy, personal and professional development for individual growth, and the opportunity to travel and work remotely with some great people. If you think you have the skills and passion we will give you the training, support and opportunity to grow your career. If you would like to be considered for the role, we would love to hear from you! Company Awards to Check Out! Inc. Best Places to Work (2017 & 2018) Inc. 500 Fastest Growing Companies (2018) Connect MIP Award (Technology)Best Places to Work | Inc Magazine (2017 & 2018)Best Places to Work | HotelTechReport (2018 & 2019)Start-Ups to Watch in 2018 | Forbes

BEST PLACE FOR PEOPLE Join us in making connections. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. What You Will Do: Responsible for all customer inquiries and questions Provide excellent customer service at all times Follow up to customer inquiries by taking specific action in a timely manner Troubleshoot equipment and system problems Problem solve to help customers resolve issues on first call Enters data from customers into various software programs Appropriately communicate with upset customers to resolve their inquiries Thrives as a team player in a fast-paced, high-energy, change-oriented environment Participates in additional training courses when needed Performs other related duties and assignments as required and as assigned by supervisor Exercise retention efforts when appropriate Identify customers who are comparison-shopping and inquiring about contract terms Assisting the customer with the correct price plan What You Will Bring: 6 months Contact Center experience preferred One year previous customer service experience required Must be at least 18 years of age Type 25 wpm High School Graduate or GED Logical problem solving skills and ability to multi-task Proven oral and written communication skills Must have availability to work various shifts Ability to use Windows operating systems and navigate between various windows Ability to work under pressure Continuously demonstrate a high sense of urgency Must have a keen sense of attention to detail, taking the initiative. Must be able to pass a Federal Background Check and Drug testing Possess a high level of Professionalism Proven experience in overcoming unexpected difficulties and using logical problem solving skills. Ability to understand and empathize with customer’s issues. Teleperformance offers outstanding support to our team. You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!

Purpose The purpose of this position is to manage the Center Quality Manager and offer support to the donor center QA staff as needed. Operates within the scope of EU Guidance on Good Manufacturing Practice and FDA cGMP 21CFR. Key Accountabilities Manages assigned donor center readiness for FDA, EU/MHRA, IQPP, OSHA, CLIA, COLA and Customer inspections. Provides direction to Regional and donor center Operations regarding adherence to procedural and regulatory requirements to ensure inspection readiness. Ensures data integrity by auditing the donor center manufacturing process to ensure the completeness, consistency, and accuracy of records and documents within the quality system. Assists with the development of CAPA for internal and external audit observations and deviations. Conducts regular scheduled center visits to all assigned donor centers and submits a Center Visit Report. Develops, edits and revises SOPs and polices based on process improvements, regulatory inspections and/or organizational changes. Monitors donor center staff adherence to SOP changes, and reports results to Quality Management and Training Develops and maintains strong working relationships with Regional Operations Manager and the donor centers. Collaborates with Operations to drive continuous improvement initiatives identified through internal audits and industry best practices. Participates in regularly scheduled staff meetings with Quality Management, to discuss regulatory compliance issues, progress and status of audit responses, status of CAPA activities and department operations. Manages Center Quality Managers including training, performance evaluation, career development, compensation administration and progressive discipline as needed according to company policies and procedures. In conjunction with Operations and Senior Management, maintains the authority to stop center production. Identifies, initiates and completes fleet wide quality improvement projects as appropriate. Other job related responsibilities as required. Bachelor's degree in life science or related field. Five years' experience in biologics, biotechnology or pharmaceutical industry with increasing quality responsibilities; or equivalent combination of education and experience. Demonstrated knowledge of FDA and EU regulations and standards. Strong written and verbal communication skills. Plasma industry experience preferred.   Physical and Mental Working Conditions Frequently required to travel overnight. Frequently performs work while sitting. Occasionally exposed to bloodborne pathogens and may be required to wear Personal Protective Equipment. Required to communicate and interact with employees and donors.

INTEGRATION DEVELOPER LVL4 *REMOTE United States New Information Technology 6 hours agoPost Date 20200864Requisition # Apply for JobShare this JobSign Up for Job Alerts CTG IS SEEKING REMOTE INTEGRATION DEVELOPER LVL 4** 1 Year contract, Must be US Citizen Role: AIM program middleware lead software developer to work with ECC Middleware team to assist in the conversion of Portal Integration to Portal Orchestration for the master data governance implementation for Lockheed Martin. Senior level developer with 10 years PI experience to serve as lead developer of a newly formed PI agile team to support development of Enterprise Service Bus services being developed as part of a sustainment readiness effort. Experience with PI to PO conversion. Mandatory:ONE SKILL IS MANDATORY * 10 YEARS WORK EXPERIENCE AS AN INTEGRATION DEVELOPER* Additional skills of value 10 Years of Process Integration experience. 10 years’ experience with Process Integration to Process Orchestration. Technical Leadership 10 Years. 7 Years ABAP Objects Experience. 10 Years Middleware experience Desired:HANA 2.0 Master Data Governance Experience. SAPUI5 OData Services. BOBJ. Business Objects. *To be considered email an up to date resume with the best number to call for phone interview toSilvia.Jones@ctg.com CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. Today, we provide comprehensive information, technology, and business solutions that address critical challenges for clients in high-growth industries in North America and Western Europe. Backed by a proven track record of reliable delivery, CTG fosters long-term client relationships and trust, which allows us to develop strategic insights that maximize client investments and competitive advantage. CTG has operations in North America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes. Additional Information Job Function: Process Engineering Education Level: None Work Remote: No Travel: Yes, 25 % of the Time

Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats. Red Cloak™ software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform™ processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert™ so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.™ www.secureworks.com We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team. We are looking for a Director of Product Support with experience designing and delivering an excellent customer experience. You will be responsible for quickly building then leading a world-class team to support our product ensuring customer delight. Familiarity with computer security and low-level kernel code all the way to modern distributed systems is a definite plus to provide powerful leadership and drive business forward on a cutting edge technology stack. You will work in a fast-paced, startup-like environment with a cross-functional team of engineers, data scientists, and security experts. Join us to invent new ways of processing security data and help us provide a world class customer experience. The ideal candidate will have experience leading positive change, empowering people, cultivating product technology visions, and fostering effective support and engineering practices and culture. This will include influencing product strategy, developing scalable support solutions, helping onboard new customers, optimizing workflows, and providing technical implementation services to our users. In this role, you will also work closely with internal teams to create and streamline business and operational processes, develop detailed documentation, process diagrams and user journey audits, and increase the overall efficiency of how we implement and support our products. The ideal candidate has thrived and succeeded in delivering high quality technology products/services from scratch in a hyper-growth environment where priorities shift fast.  Responsibilities Attract, excite, and retain a geographically distributed team of best-in-class software support engineers. Mentor the professional development of each direct report through personal and performance management and coaching. Provide technical leadership in the creation of a world-class support team, who are empathetic, accurate, compassionate, responsive, resourceful, and conscientious. Create and maintain a body of technical documents and knowledge base articles that convey technical jargon to a wide-variety of audiences from beginner level users to developers and integrators. Collaborate with engineering, product management, and design on new features, applications, and systems to delight our customers and improve the quality and supportability of our software. Communicate pain points experienced by our end users and suggestions on how to address them. Provide critical feedback and rapid response capabilities with engineering to address critical customer issues spanning from low-level agents to multi-cloud SaaS. Drive positive change in terms of streamlining processes, improving efficiency, and implementing key performance metrics. Requirements Bachelor’s degree or equivalent practical experience. Strong technical credentials with at least 8 years leading software and/or support teams. Experience in Golang, C/C++, and/or Angular Typescript with a mastery of object-oriented and functional programming. Expertise with microservice architectures leveraging REST or gRPC APIs. Experience with SaaS, SLAs, and 24/7 uptime requirements. Effective oral and written communications skills with experience presenting to executive teams. Flexibility, thinking on your feet, and strong problem solving skills. Keen sense of urgency and the ability to prioritize problems, analyze, and resolve issues. Preferences Prior experience managing geographically distributed operations teams in an entrepreneurial environment. Experience with user mode or kernel mode device driver development. Experience with big data platforms (e.g. Hadoop, Spark, Kafka, HBase, etc) or containers/orchestrators (e.g. Docker, rkt, Kubernetes, Mesos). Experience securing and architecting multi-tenant systems. Experience with networks, routing, VPCs, WAFs, CDNs, and VPNs. Familiarity with packet captures, network flows, log data, malware analysis, etc. Secureworks (A Dell Technologies Company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Secureworks here. Job Family:  Engineering Remote Job ID:  R056688

Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products.  You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers.  You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers   Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries Document customer interactions Qualifications Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws Must possess active PTIN (Preparer Tax Identification Number) 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software Professional Circular 230 judgement Audit experience a plus (IRS and state tax authorities) Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated internet connection and landline phone  Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, and determination Bilingual (English/Spanish) communication skills (written & spoken) a plus     For internal use: tst

Your Opportunity Charles Schwab is looking for a candidate excited about technology and looking to join an organization focused on strong customer service. The Data Center Operations (DCO) organization provides technology solutions and support for Schwab employees. The National Service Desk (NSD) is the first point of contact for customers with technology issues or requests. The NSD’s goal is to deliver an exceptional customer experience to maximize Schwab’s workforce productivity. What you’re good at Putting the customer first Empathizing with the customer Exercising patience during stressful situations Oral and written communication skills Having a friendly presence and helpful attitude; strong interpersonal skills and ability to work well with others Demonstrating professional etiquette in the use of phones, chat, and email Communicating complex technical issues in an easy to understand manner to customers with minimal technical knowledge Multi-tasking and using our organizational tools effectively in a constantly changing environment Executing the defined Service Desk processes with a strong attention to detail Receiving constructive feedback and demonstrating improvement Being disciplined in adhering to schedules (sign-on, sign-off, break times, etc.) What you have Working knowledge of PC technical support, systems administration, networking, and Windows and Mac operating systems Ability to provide remote technical support over chat and phone Troubleshoot complex technology issues Minimum 2 years customer service experience Minimum 1 year technical support experience CompTIA, Microsoft and Apple preferred ITIL or KCS certification a plus

At Directive, our mission is to redefine the global standard for how marketers work, live, and grow. We value your work-life balance while also encouraging you to become a better marketer every day. Career development at Directive is powered by our "Skill Pyramid" and managed through the Directive Institute. Learn, engage, create is our mantra. We are passionate about helping you become the best marketer you can be. At Directive, we are blessed to work with global brands that share our values. We have a high-touch, collaborative model that encourages traveling to clients and in-office working sessions - giving you the freedom to truly "own" the success of the clients you service. In this role, you will only manage a handful of clients at once. You will be responsible for communicating results, driving strategy, and executing world-class campaigns. You are not alone at Directive. You collaborate daily with an amazing team of SEOs, PPCs, and Designers, each working diligently to a common goal alongside you. Requirements 3+ years experience in SEO or PPCExtremely organizedExceptional critical + strategic thinking skillsPolished communication skills; ability to drive a conversation with executivesAbility to measure the effectiveness of strategy (rankings, traffic, conversions) + make decisions based on dataExceptional project + time management skillsAbility to lead, communicate, and manage a team professionally Benefits: Exceptional Health, Dental, and VisionOption to Work Fully Remote Customizable 401k Plan + 3% MatchUnlimited Vacation & Paid Time OffDonation Matching to Charitable CausesEmployee Care Services for Mental HealthOpportunity to be Published on Industry-Leading BlogsCompany-paid travel to meet with clients every other monthCompany Provided MacbookCompensation Structure Based On Revenue ManagedTeam Building Events (ping-pong, pool table, beach days, food trucks, and more)State of the Art OfficeCompany-Stocked Kitchen + Fridge + Cold Brew + KombuchaCheck out our culture on social: https://www.instagram.com/directiveconsulting/

Do you love making content intelligent? We are looking for content engineers to help make the world smarter with intelligent content. [A] seeks motivated candidates with experience in some of the following area. This is a client-facing role and we're looking for candidates with a mix of experience in some of the following content disciplines: Content Structure (content modeling, markup, schema, CMS tools)Content "Connection" (metadata, XSLT, DITA, xml)Content Semantics (controlled vocabularies, semantic web, taxonomy) The role will involve work from mostly your home office but may involve occasional travel to a client location. The Content Engineer will work with our practice to craft intelligent content structure for multi-channel marketing and increase the value of semantically rich content. You will participate in, or lead, client projects surrounding customer experience management and personalization. You'll define content structure, metadata, content reuse planning, taxonomy, and other content relationships. This includes syndication strategy, search engine optimization (SEO) factors, semantic web schemas, and implementation planning for the CEM / CMS platforms such as Sitecore, Adobe, Kentico, and Episerver. This is a remote job that can be done from anywhere in North America (we are unable to consider candidates in the states of CA, MA or NY at this time.) What You'll Be Doing Structuring content through building content models, taxonomies and metadata definitionsLeading client discovery onsite, gathering details and organized data about the current state and desired future stateEducating clients on the value of intelligent content, workflows around Content Engineering, and related topics meant to build a client's internal resources and capabilitiesBridging the gap for clients between content strategy, the CMS platforms, operations, and other customer experience technologiesCollaborate on information architecture and UX prototypingDetermine schema strategy and structural rules Skills We Are Looking For Not all listed skills are required for this role. We are looking for somebody who is experienced in some of the following areas. Exceptional writing, facilitation, and communication skills (required)Detail oriented, organized, self-motivated (required)Collaborate well across distributed team (required)Experience with content models, taxonomies, schemas, adaptive contentExperience with any/all of the following: marketing software, content management systems (CMS), customer experience management systems (CEM), DITA, SEO, the semantic webWorking understanding of the digital publishing stack including HTML5, CSS, JSON and related JavaScript systems Cultural Fit at [A] You love learning, you love teaching.You enjoy wearing multiple hats and roles, and titles are not important to you.You do top-quality work, manage quality, and make everything you touch better.You are comfortable working under strict confidentiality agreements and often behind-the-scenes.You are self-organized and manage time and resources well.You work alone well but communicate well within a team. [A] is the Content Intelligence Service. [A] is a distributed, private, professional services firm that provides strategic support for building content intelligence practices into organizations. [A] helps complex organizations establish content engineering standards and practices to compete in a multichannel, multimodal, AI-driven world. [A] engineers intelligent content systems for CMS/CEM platforms, and offers integration, training, workshops and custom development. [A] helps clients value content as an enterprise asset, and enables future-ready content through use of the Master Content Model. What's Your Name, [A]gain? Our name is easy. Just say “A.†The [A] brackets represent markup, microdata, content intelligence. The letter “[A]†represents the start, initiation, beginning of change. We are going to help change the world with intelligent content. [A] Team Benefits Being an [A]gent comes with its benefits. Work from anywhere. Advance your career on the leading-edge of the content and technology sciences. Earn a competitive salary, and for longtime [A]gents, participation in a profit-sharing plan. But many [A]gents find the best part of working as an [A]gent are the other [A]gents you work with and the culture at [A]. We take care of each other and we honor each other's work and contributions to the team. We work to make ourselves better and our [A] team better. We make efforts to adapt new technologies and methodologies that can help us optimize our time, and we expect you to collaborate on these efforts if you're an expert on any of those fields. We communicate and reach out to other [A] players. We love learning. We love teaching. We write. We code. We support each other. For the right people, working at [A] feels like coming home. Learn more about [A] at simplea.com.

BEST PLACE FOR PEOPLE Join us in making connections. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. What You Will Do: Responsible for all customer inquiries and questions Provide excellent customer service at all times Follow up to customer inquiries by taking specific action in a timely manner Troubleshoot equipment and system problems Problem solve to help customers resolve issues on first call Enters data from customers into various software programs Appropriately communicate with upset customers to resolve their inquiries Thrives as a team player in a fast-paced, high-energy, change-oriented environment Participates in additional training courses when needed Performs other related duties and assignments as required and as assigned by supervisor Exercise retention efforts when appropriate Identify customers who are comparison-shopping and inquiring about contract terms Assisting the customer with the correct price plan What You Will Bring: 6 months Contact Center experience preferred One year previous customer service experience required Must be at least 18 years of age Type 25 wpm High School Graduate or GED Logical problem solving skills and ability to multi-task Proven oral and written communication skills Must have availability to work various shifts Ability to use Windows operating systems and navigate between various windows Ability to work under pressure Continuously demonstrate a high sense of urgency Must have a keen sense of attention to detail, taking the initiative. Must be able to pass a Federal Background Check and Drug testing Possess a high level of Professionalism Proven experience in overcoming unexpected difficulties and using logical problem solving skills. Ability to understand and empathize with customer’s issues. Teleperformance offers outstanding support to our team. You are the reason for this company’s success and your well-being is our priority. We believe in nourishing your work life balance and making sure you are feeling loved. Our excellent medical benefits give you the opportunity to regularly check on your health, providing a solid health and financial security while our paid vacation leaves, flexible scheduling, and 401k Savings account can grant you the vacation you deserve while still working or after retirement. In Teleperformance, there are a lot more for you because we value YOU!