Appirio Buffalo, NY, USA
Oct 21, 2019
Appirio, a Wipro Company helps customers create next-generation Worker and Customer Experiences using the latest cloud technologies. Our free-thinking consultants deliver unmatched customer value by creating actionable strategies, delivering results quickly, and helping organizations adapt to a new experience-driven era. We do this by harnessing the power of one of the world's largest crowdsourcing communities and thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world's largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM. Brief Summary of Role The Manager, Consulting Services will oversee a Project Management team within Express and provide oversight and governance to the practice. Responsibilities Lead a team of 6-8 direct reports and be responsible for their team in all respects. ?Specific areas of responsibility include coordinating with Operations Managers and Practice Leadership in the following areas of Delivery Operations Management and Talent Management: * Track and monitor work product proactively to achieve target team utilization; typically includes being a part-time Project Manager or Account Director on projects and balancing your team's workload appropriately * Ensure your team's records are accurately maintained and up to date * Support and show leadership for customer relationship, project and pre-sales efforts as necessary including, but not limited to, following Appirio Way, serving as an escalation point for customer, contributing domain expertise in multiple areas, broaden client relationships across business and technical boundaries to identify and pursue follow-on engagements * Collaborate with other Appirio managers and Consulting Operations to optimize assignments across all projects to assemble the right team for both customer needs and employee engagement * Demonstrate leadership by mentoring your team as they grow their functional, technical, and consulting skills. * Share functional guidance through brainstorming sessions, and development of best practices including participating in the Project Manager Center of Excellence (CoE) * Establish and maintain feedback loop with Project, Program, and Engagement Managers and peers * Work with the recruiting team to building your team via recruiting to meet company staff plans each quarter * Hire and onboard new team members; mentoring and ramp-up plans * Meet regularly with team members to discuss and monitor career goals and development, project and customer feedback, customer assignment statuses, and goal tracking * Plan and provide for continuous training opportunities for team members * Serve as a business partner to the HR team representing consultant performance, career and development needs Education and?Required Experience * Bachelor's Degree in Business, or equivalent combination of education and experience * 3+ years Salesforce implementation experience in a Project Manager or Account Director role * Understanding of the Salesforce application from a Business Architecture perspective. ?Strong background on the platform, with the ability to review work product effectively. * Strong writing skills including the ability to synthesize information into clear, concise messages both for detailed analytical reports and executive summaries. * Effective verbal communication including the ability to relate well with others and ability to adapt style as needed. * Ability to work independently, work with a remote team, think creatively, manage own time, and take initiative to drive projects * Experience designing sound Salesforce strategies and business processes * Experience leading client workshops * Ability to manage client relationships * Ability to work from home and travel up to 25% * Preferred: ?2+ years experience managing functional team * For US only, Not eligible for Visa Sponsorship We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.