Call Center Representative - Remote Work From Home Focus Group Panelist - Full Time / Part Time Are you a call center representative or agent looking for ways to supplement your income? Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: Child Related (individuals with children 18 yrs or younger) Cell Phones (Apple, Android, or Windows...Prepaid or Contract) Entertainment (TV shows, movies, and video games) Food (If you buy fast food, casual dining, or upscale dining) Sports (Casual viewers and die-hard fans) Electronics (Tell us which devices you prefer and why) Pets (Animal lovers needed! Dogs, cats, and other pets) Automobiles (Do you own, make payments, or lease your vehicle?) Responsibilities: Show up at least 10 minutes prior to discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smart phone with working camera or webcam on desktop/laptop. Must have access to a reliable internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Call center representative experience is not necessary but helpful Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed if you choose to work from home. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are launched to the public. Compensation: $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Go Here To Apply Now This position is perfect for those looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk, administrative assistant, receptionist, customer service representative, warehouse or factory worker, driver, medical assistant, nurse, call center agent, call center representative or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income. PandoLogic. Category: Customer Service, Keywords: Call Center Representative Associated topics: associate, client service, customer care, customer care specialist, internship, product support, representative, service, service agent, support
Sep 16, 2019
Call Center Representative - Remote Work From Home Focus Group Panelist - Full Time / Part Time Are you a call center representative or agent looking for ways to supplement your income? Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: Child Related (individuals with children 18 yrs or younger) Cell Phones (Apple, Android, or Windows...Prepaid or Contract) Entertainment (TV shows, movies, and video games) Food (If you buy fast food, casual dining, or upscale dining) Sports (Casual viewers and die-hard fans) Electronics (Tell us which devices you prefer and why) Pets (Animal lovers needed! Dogs, cats, and other pets) Automobiles (Do you own, make payments, or lease your vehicle?) Responsibilities: Show up at least 10 minutes prior to discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smart phone with working camera or webcam on desktop/laptop. Must have access to a reliable internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Call center representative experience is not necessary but helpful Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed if you choose to work from home. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are launched to the public. Compensation: $75-$150 (per 1 hour session) $300-$750 (multi-session studies) Go Here To Apply Now This position is perfect for those looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk, administrative assistant, receptionist, customer service representative, warehouse or factory worker, driver, medical assistant, nurse, call center agent, call center representative or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income. PandoLogic. Category: Customer Service, Keywords: Call Center Representative Associated topics: associate, client service, customer care, customer care specialist, internship, product support, representative, service, service agent, support
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity Associated topics: call center representative, call center specialist, clerk, csr, customer care associate, customer service associate, phone, representative, service representative, system support
Sep 16, 2019
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity Associated topics: call center representative, call center specialist, clerk, csr, customer care associate, customer service associate, phone, representative, service representative, system support
Ink Lites are Glowing, energy-efficient LED lites used to promote businesses, teams, display art, or anything you can imagine. Ink Lites, are Decorative Architectural Enhancements that help amplify a proven, energy efficient technology for clients that want to grow their brand, cheer their team, and inspire their day! As a sales & marketing intern, you'll: - Spend the summer networking with top executives across the country- as you demonstrate the many uses of our unique LED lighting products. - Work remotely, video conferencing 1x/week for updates and training, have fun & earn some cash! - You ll help promote your favorite brands as you use your Social Media skills and meet face to face with potential clients. - Ink Lites has licensing agreements with many of the NCAA colleges, as well as Shutterstock & other globally recognized brands. SDL2017
Sep 09, 2019
Ink Lites are Glowing, energy-efficient LED lites used to promote businesses, teams, display art, or anything you can imagine. Ink Lites, are Decorative Architectural Enhancements that help amplify a proven, energy efficient technology for clients that want to grow their brand, cheer their team, and inspire their day! As a sales & marketing intern, you'll: - Spend the summer networking with top executives across the country- as you demonstrate the many uses of our unique LED lighting products. - Work remotely, video conferencing 1x/week for updates and training, have fun & earn some cash! - You ll help promote your favorite brands as you use your Social Media skills and meet face to face with potential clients. - Ink Lites has licensing agreements with many of the NCAA colleges, as well as Shutterstock & other globally recognized brands. SDL2017
Full-Stack .NET Developer - Remote - PS27030 **Location:** **United States** **New** **Requisition #:** PS27030 **Post Date:** 1 day ago _Your Talent. Our Vision._ **At Anthem, Inc.,** its a powerful combination, and the foundation upon which were creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will **drive the future of health care** . This is an exceptional opportunity to do innovative work that means more to you and those we serve atone of America's leading health benefits companies and a Fortune Top 50 Company. **Full-Stack .NET Developer (Business Information Developer Consultant)** **Work Location:** _Any Anthem Office or remote/work from home for best candidate_ The **Business Information Developer Consultant** is responsible for participating in all phases of the development and maintenance life cycle, typically for an assigned business unit, client program, or corporate department and utilizing various customer technology platforms. Primary duties may include, but are not limited to: + Maintains active relationships with customers to determine business requirements, leads requirements gathering meetings, and reviews designs with the business. + Owns the change request process and coordinates with other teams as necessary. + Develops and owns list of final enhancements. + Develops and defines application scope and objectives and supervises the preparation of technical and/or functional specifications from with programs will be written. Performs technical design reviews and code reviews. + Codes and maintains complex components of information systems. + Responsible for delivery of application technology solutions and data information planning effort. + Coordinates and manages on-call support and owns the system monitoring process. + Reviews and monitors initiatives for end-to-end impact and coordination. **Qualifications:** + BS/BA degree in Mathematics, Statistics, Computer Science, or other quantitative field; 4-5 years related experience; or any combination of education and experience, which would provide an equivalent background. + Knowledge of object-oriented JavaScript and JavaScript frameworks such as Angular, React, or Vue required. + Knowledge of C#.NET Framework and/or Core required. + Strong CSS and HTML skills required. + Experience writing raw SQL required. + Ability to manage, maintain, and manipulate large sets of data required. + Expert knowledge of MS Excel required, including pivot tables and formulas. + Experience interacting with RESTful web services preferred. + Experience working in an agile environment preferred. + _This job is within the Business Information Developer Consultant position and is more focused on very complex data mining analysis, coordinating the activities of a project team, and developing complex strategic report applications as compared to the Bus Info Developer Sr job._ **_Anthem, Inc. is ranked as one of Americas Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com._** **_An Equal Opportunity Employer/Disability/Veteran._** Associated topics: .net, c++, c#, developer, matlab, programming, python, sde, software developer, software engineer
Sep 09, 2019
Full-Stack .NET Developer - Remote - PS27030 **Location:** **United States** **New** **Requisition #:** PS27030 **Post Date:** 1 day ago _Your Talent. Our Vision._ **At Anthem, Inc.,** its a powerful combination, and the foundation upon which were creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will **drive the future of health care** . This is an exceptional opportunity to do innovative work that means more to you and those we serve atone of America's leading health benefits companies and a Fortune Top 50 Company. **Full-Stack .NET Developer (Business Information Developer Consultant)** **Work Location:** _Any Anthem Office or remote/work from home for best candidate_ The **Business Information Developer Consultant** is responsible for participating in all phases of the development and maintenance life cycle, typically for an assigned business unit, client program, or corporate department and utilizing various customer technology platforms. Primary duties may include, but are not limited to: + Maintains active relationships with customers to determine business requirements, leads requirements gathering meetings, and reviews designs with the business. + Owns the change request process and coordinates with other teams as necessary. + Develops and owns list of final enhancements. + Develops and defines application scope and objectives and supervises the preparation of technical and/or functional specifications from with programs will be written. Performs technical design reviews and code reviews. + Codes and maintains complex components of information systems. + Responsible for delivery of application technology solutions and data information planning effort. + Coordinates and manages on-call support and owns the system monitoring process. + Reviews and monitors initiatives for end-to-end impact and coordination. **Qualifications:** + BS/BA degree in Mathematics, Statistics, Computer Science, or other quantitative field; 4-5 years related experience; or any combination of education and experience, which would provide an equivalent background. + Knowledge of object-oriented JavaScript and JavaScript frameworks such as Angular, React, or Vue required. + Knowledge of C#.NET Framework and/or Core required. + Strong CSS and HTML skills required. + Experience writing raw SQL required. + Ability to manage, maintain, and manipulate large sets of data required. + Expert knowledge of MS Excel required, including pivot tables and formulas. + Experience interacting with RESTful web services preferred. + Experience working in an agile environment preferred. + _This job is within the Business Information Developer Consultant position and is more focused on very complex data mining analysis, coordinating the activities of a project team, and developing complex strategic report applications as compared to the Bus Info Developer Sr job._ **_Anthem, Inc. is ranked as one of Americas Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com._** **_An Equal Opportunity Employer/Disability/Veteran._** Associated topics: .net, c++, c#, developer, matlab, programming, python, sde, software developer, software engineer
Job Description In order to be considered for the position, you must apply here: ------ At wrrk.com, we believe that every company should be able to have a world-class customer service organization, without having to build it all from scratch. So that s what we do. We source, hire, and train, the top 1% of customer service professionals. And then, together, we work with our team of customer service professionals to delight our clients customers. This is a remote, work-from-home position. We are seeking professional, dependable, and empathetic customer service professionals to join our growing remote team! Responsibilities: Help customers via email, chat and/or phone to ensure they have the best possible experience. Triage and resolve customer support inquiries/issues effectively and in a timely manner. Collaborate with the wrrk team to improve processes and outcomes Multitask while maintaining attention to detail and quality Take ownership of issues and see them through Skills required: You must have at least 1 year of online customer service experience in a high-volume, dynamic environment Comfortable and able to provide phone support Experience with Zendesk or any other helpdesk software Experience with Slack or any other online communication tool Experience providing online customer service for e-commerce companies is a plus Remote work experience is a plus You must be able to type quickly and accurately You must be able to communicate clearly You must be empathetic You must be a tireless team-player You must have a proven record of showing up on time You are driven to solve problems To be considered for the position, you must apply here:
Sep 05, 2019
Job Description In order to be considered for the position, you must apply here: ------ At wrrk.com, we believe that every company should be able to have a world-class customer service organization, without having to build it all from scratch. So that s what we do. We source, hire, and train, the top 1% of customer service professionals. And then, together, we work with our team of customer service professionals to delight our clients customers. This is a remote, work-from-home position. We are seeking professional, dependable, and empathetic customer service professionals to join our growing remote team! Responsibilities: Help customers via email, chat and/or phone to ensure they have the best possible experience. Triage and resolve customer support inquiries/issues effectively and in a timely manner. Collaborate with the wrrk team to improve processes and outcomes Multitask while maintaining attention to detail and quality Take ownership of issues and see them through Skills required: You must have at least 1 year of online customer service experience in a high-volume, dynamic environment Comfortable and able to provide phone support Experience with Zendesk or any other helpdesk software Experience with Slack or any other online communication tool Experience providing online customer service for e-commerce companies is a plus Remote work experience is a plus You must be able to type quickly and accurately You must be able to communicate clearly You must be empathetic You must be a tireless team-player You must have a proven record of showing up on time You are driven to solve problems To be considered for the position, you must apply here:
Are you a customer service agent looking to supplement your current income? Then we have what you want. We're looking for folks in the Customer Service Agent industry who want to earn extra income working from home.Job Requirements Apply at: Here's what you need to get started: You'll need a laptop OR PC/MAC OR Smart device Stable internet connection At least 5 to 10 hours weekly availability Willingness to follow directions to the T Desire to follow through Here's what you'd be doing to make extra money from home Giving your feedback on Fortune 500 companies Sending emails, reviewing products, writing reviews Using your Customer Service skills as neededApply at: This is an entry-level gig, no experience is required, but we do train so you'll learn what's required to start making money.Apply at: SDL2017
Sep 05, 2019
Are you a customer service agent looking to supplement your current income? Then we have what you want. We're looking for folks in the Customer Service Agent industry who want to earn extra income working from home.Job Requirements Apply at: Here's what you need to get started: You'll need a laptop OR PC/MAC OR Smart device Stable internet connection At least 5 to 10 hours weekly availability Willingness to follow directions to the T Desire to follow through Here's what you'd be doing to make extra money from home Giving your feedback on Fortune 500 companies Sending emails, reviewing products, writing reviews Using your Customer Service skills as neededApply at: This is an entry-level gig, no experience is required, but we do train so you'll learn what's required to start making money.Apply at: SDL2017
Our client, a manufacturer of copiers and printers, is selling more and more complex solutions. They are in need of a high-level business consultant (not a techie or installer) to assist the most sophisticated dealerships with customer meetings and presentations to clients with real business problems to solve. This is a position that requires business acumen, excellent presentation skills and topical knowledge across a wide range of ECM, Workflow, Capture and Document Management tools. This position reports up through Marketing, not Sales. It is a high visibility position that is considered a big value-add to the dealerships lucky enough to get this kind of resource. A company car, a laptop, phone and a corporate credit card are provided. This is a work-from-home but heavy travel position, (up to 70% 1 st year. Southern Texas/Louisiana territory). This may be the most rewarding job in the industry - no quota, just satisfied clients. If you are a bit of a road warrior, give Steve Spencer ( ...@morisey-dart.com ) at (239) ###-#### or Charlotte Schneider ( ...@morisey-dart.com ) at (239) ###-#### a call.
Sep 03, 2019
Our client, a manufacturer of copiers and printers, is selling more and more complex solutions. They are in need of a high-level business consultant (not a techie or installer) to assist the most sophisticated dealerships with customer meetings and presentations to clients with real business problems to solve. This is a position that requires business acumen, excellent presentation skills and topical knowledge across a wide range of ECM, Workflow, Capture and Document Management tools. This position reports up through Marketing, not Sales. It is a high visibility position that is considered a big value-add to the dealerships lucky enough to get this kind of resource. A company car, a laptop, phone and a corporate credit card are provided. This is a work-from-home but heavy travel position, (up to 70% 1 st year. Southern Texas/Louisiana territory). This may be the most rewarding job in the industry - no quota, just satisfied clients. If you are a bit of a road warrior, give Steve Spencer ( ...@morisey-dart.com ) at (239) ###-#### or Charlotte Schneider ( ...@morisey-dart.com ) at (239) ###-#### a call.
Hewlett Packard Enterprise
Kingwood, Houston, TX, USA
Are you looking for a technical gig working with leading edge technology? What if it could be with one of the most impactful IT companies in the world? At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world. What sets us apart? Our people. Our peoples relentless commitment to partner, innovate, and act. If solving the worlds biggest technology challenges sounds like the right career path for you, read on. About the GreenLake Channel Solution Architect: HPE Pointnext is currently seeking highly qualified and motivated candidates for a position as a GreenLake Channel Solution Architect. As the GreenLake Channel Solution Architect, you will be responsible for delivering business value to partners and customers by architecting effective consumption-based IT solutions that address partners/customers business problems, needs, and opportunities in a manner consistent with companys strategic and business goals. Position is expected to initially include 30% overnight travel, but may vary depending on the needs of the business. In this role, you will focus on solutioning and architecting HPE GreenLake consumption-based offerings to meet customer requirements. You will have knowledge of architectural frameworks, methodologies, and tools, and understand how to apply this knowledge to successfully deliver customer projects. You will establish and maintain a professional working relationship at multiple levels both internally and within the partner/customer accounts by understanding the partners/customers business context and their unique situation. You will also collaborate with the account team to meet or exceed revenue, product, customer satisfaction and market share goals for assigned accounts. To learn more about HPE GreenLake, go here: Youll have the opportunity to work on the products we deliver and support, while gaining experience as a Channel Solution Architect, whichcan lead to future careers within HPE. Responsibilities - As the GreenLake Channel Solution Architect, you will: Architect custom solutions of project and program or operational scope, focusing on HPE GreenLake Flex Capacity, Advisory and Professional Services, and other solutions, building consumption offerings for HPE customers Identify key risks of the solution and propose mitigation plans Price the designed solution, and build price to achieve profitable and winning solutions Create business case to show the value of the solution proposed to the customer Develop and deliver sales and technical presentations for different partner and customer stakeholders for medium to large opportunities Collaborate effectively with the Program / Project Manager to manage regional medium to large projects as necessary; for architectures of project scope may include the technical management of customer staff assigned to implementation team Follow all Deal Governance and approval processes Assist in development and delivery of training Coach and mentor less experienced team members Contribute to the development of new company services and modifications to the methodology Make consistent and ongoing contributions (at least 2 per year) to the company knowledge systems Perform other duties as needed or assigned HPE Pointnext: exceptional people supporting business technology in action. Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations. At Pointnext, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers' most challenging IT problems. Qualifications: Education and Experience Required - 5+ years experience architecting enterprise IT solutions English/Spanish speaker preferred Bachelor's degree in Computer Science or related field, or compensating experience (see below) Without a Bachelors (or higher level) degree, an additional 2 years relevant experience, for a total of 7+ years Ability to travel internationally Knowledge and Skills Required - Ability to understand the customer's business problem, need, or opportunity and to design a GreenLake solution that appropriately addresses it; able to design planning for accessibility, scalability, and availability Ability to lead the architectural design, development, deployment, and technical quality of medium to large business unit-level IT based solutions, and participate in the pricing of the solution designed Ability to provide architectural direction for multiple medium-sized projects concurrently Ability to build and manage long-term strategic relationships at Business Unit leader and CIO, CTO level Develops architecture specification deliverables that map customer business requirements into specific technology or operational recommendations Ability to apply business management and financial concepts, capital investment, financial modeling, and general aspects of business contracts Understands future technology or operational trends as they relate to and support customer business requirements, to enable fostering a \"trusted advisor\" relationship with customers Ability to write Statements of Work (SOW) for medium to large business unit level solutions that span multiple technologies or operational areas Ability to successfully collaborate with and work on project teams (individual success will be defined by how the organization works as a team, including resource and skill sharing across the organization) Ability to strategically position the company offering against the competition Ability to articulate technical or operational problems or issues into understandable business terms Able to design and effectively present high-impact messages to partner/customer senior-level management We offer - A competitive salary and extensive social benefits Diverse and dynamic work environment Work-life balance and support for career development An amazing life inside the element! Want to know more about it? Associated topics: back end, c/c++, c#, expert, java, php, project architect, senior, software architect, software engineer lead
Sep 03, 2019
Are you looking for a technical gig working with leading edge technology? What if it could be with one of the most impactful IT companies in the world? At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world. What sets us apart? Our people. Our peoples relentless commitment to partner, innovate, and act. If solving the worlds biggest technology challenges sounds like the right career path for you, read on. About the GreenLake Channel Solution Architect: HPE Pointnext is currently seeking highly qualified and motivated candidates for a position as a GreenLake Channel Solution Architect. As the GreenLake Channel Solution Architect, you will be responsible for delivering business value to partners and customers by architecting effective consumption-based IT solutions that address partners/customers business problems, needs, and opportunities in a manner consistent with companys strategic and business goals. Position is expected to initially include 30% overnight travel, but may vary depending on the needs of the business. In this role, you will focus on solutioning and architecting HPE GreenLake consumption-based offerings to meet customer requirements. You will have knowledge of architectural frameworks, methodologies, and tools, and understand how to apply this knowledge to successfully deliver customer projects. You will establish and maintain a professional working relationship at multiple levels both internally and within the partner/customer accounts by understanding the partners/customers business context and their unique situation. You will also collaborate with the account team to meet or exceed revenue, product, customer satisfaction and market share goals for assigned accounts. To learn more about HPE GreenLake, go here: Youll have the opportunity to work on the products we deliver and support, while gaining experience as a Channel Solution Architect, whichcan lead to future careers within HPE. Responsibilities - As the GreenLake Channel Solution Architect, you will: Architect custom solutions of project and program or operational scope, focusing on HPE GreenLake Flex Capacity, Advisory and Professional Services, and other solutions, building consumption offerings for HPE customers Identify key risks of the solution and propose mitigation plans Price the designed solution, and build price to achieve profitable and winning solutions Create business case to show the value of the solution proposed to the customer Develop and deliver sales and technical presentations for different partner and customer stakeholders for medium to large opportunities Collaborate effectively with the Program / Project Manager to manage regional medium to large projects as necessary; for architectures of project scope may include the technical management of customer staff assigned to implementation team Follow all Deal Governance and approval processes Assist in development and delivery of training Coach and mentor less experienced team members Contribute to the development of new company services and modifications to the methodology Make consistent and ongoing contributions (at least 2 per year) to the company knowledge systems Perform other duties as needed or assigned HPE Pointnext: exceptional people supporting business technology in action. Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations. At Pointnext, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers' most challenging IT problems. Qualifications: Education and Experience Required - 5+ years experience architecting enterprise IT solutions English/Spanish speaker preferred Bachelor's degree in Computer Science or related field, or compensating experience (see below) Without a Bachelors (or higher level) degree, an additional 2 years relevant experience, for a total of 7+ years Ability to travel internationally Knowledge and Skills Required - Ability to understand the customer's business problem, need, or opportunity and to design a GreenLake solution that appropriately addresses it; able to design planning for accessibility, scalability, and availability Ability to lead the architectural design, development, deployment, and technical quality of medium to large business unit-level IT based solutions, and participate in the pricing of the solution designed Ability to provide architectural direction for multiple medium-sized projects concurrently Ability to build and manage long-term strategic relationships at Business Unit leader and CIO, CTO level Develops architecture specification deliverables that map customer business requirements into specific technology or operational recommendations Ability to apply business management and financial concepts, capital investment, financial modeling, and general aspects of business contracts Understands future technology or operational trends as they relate to and support customer business requirements, to enable fostering a \"trusted advisor\" relationship with customers Ability to write Statements of Work (SOW) for medium to large business unit level solutions that span multiple technologies or operational areas Ability to successfully collaborate with and work on project teams (individual success will be defined by how the organization works as a team, including resource and skill sharing across the organization) Ability to strategically position the company offering against the competition Ability to articulate technical or operational problems or issues into understandable business terms Able to design and effectively present high-impact messages to partner/customer senior-level management We offer - A competitive salary and extensive social benefits Diverse and dynamic work environment Work-life balance and support for career development An amazing life inside the element! Want to know more about it? Associated topics: back end, c/c++, c#, expert, java, php, project architect, senior, software architect, software engineer lead
Are you looking for a technical gig working with leading edge technology? What if it could be with one of the most impactful IT companies in the world? At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world. What sets us apart? Our people. Our peoples relentless commitment to partner, innovate, and act. If solving the worlds biggest technology challenges sounds like the right career path for you, read on. About the GreenLake Channel Solution Architect: HPE Pointnext is currently seeking highly qualified and motivated candidates for a position as a GreenLake Channel Solution Architect. As the GreenLake Channel Solution Architect, you will be responsible for delivering business value to partners and customers by architecting effective consumption-based IT solutions that address partners/customers business problems, needs, and opportunities in a manner consistent with companys strategic and business goals. Position is expected to initially include 30% overnight travel, but may vary depending on the needs of the business. In this role, you will focus on solutioning and architecting HPE GreenLake consumption-based offerings to meet customer requirements. You will have knowledge of architectural frameworks, methodologies, and tools, and understand how to apply this knowledge to successfully deliver customer projects. You will establish and maintain a professional working relationship at multiple levels both internally and within the partner/customer accounts by understanding the partners/customers business context and their unique situation. You will also collaborate with the account team to meet or exceed revenue, product, customer satisfaction and market share goals for assigned accounts. To learn more about HPE GreenLake, go here: Youll have the opportunity to work on the products we deliver and support, while gaining experience as a Channel Solution Architect, whichcan lead to future careers within HPE. Responsibilities - As the GreenLake Channel Solution Architect, you will: Architect custom solutions of project and program or operational scope, focusing on HPE GreenLake Flex Capacity, Advisory and Professional Services, and other solutions, building consumption offerings for HPE customers Identify key risks of the solution and propose mitigation plans Price the designed solution, and build price to achieve profitable and winning solutions Create business case to show the value of the solution proposed to the customer Develop and deliver sales and technical presentations for different partner and customer stakeholders for medium to large opportunities Collaborate effectively with the Program / Project Manager to manage regional medium to large projects as necessary; for architectures of project scope may include the technical management of customer staff assigned to implementation team Follow all Deal Governance and approval processes Assist in development and delivery of training Coach and mentor less experienced team members Contribute to the development of new company services and modifications to the methodology Make consistent and ongoing contributions (at least 2 per year) to the company knowledge systems Perform other duties as needed or assigned HPE Pointnext: exceptional people supporting business technology in action. Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations. At Pointnext, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers' most challenging IT problems. Qualifications: Education and Experience Required - 5+ years experience architecting enterprise IT solutions English/Spanish speaker preferred Bachelor's degree in Computer Science or related field, or compensating experience (see below) Without a Bachelors (or higher level) degree, an additional 2 years relevant experience, for a total of 7+ years Ability to travel internationally Knowledge and Skills Required - Ability to understand the customer's business problem, need, or opportunity and to design a GreenLake solution that appropriately addresses it; able to design planning for accessibility, scalability, and availability Ability to lead the architectural design, development, deployment, and technical quality of medium to large business unit-level IT based solutions, and participate in the pricing of the solution designed Ability to provide architectural direction for multiple medium-sized projects concurrently Ability to build and manage long-term strategic relationships at Business Unit leader and CIO, CTO level Develops architecture specification deliverables that map customer business requirements into specific technology or operational recommendations Ability to apply business management and financial concepts, capital investment, financial modeling, and general aspects of business contracts Understands future technology or operational trends as they relate to and support customer business requirements, to enable fostering a \"trusted advisor\" relationship with customers Ability to write Statements of Work (SOW) for medium to large business unit level solutions that span multiple technologies or operational areas Ability to successfully collaborate with and work on project teams (individual success will be defined by how the organization works as a team, including resource and skill sharing across the organization) Ability to strategically position the company offering against the competition Ability to articulate technical or operational problems or issues into understandable business terms Able to design and effectively present high-impact messages to partner/customer senior-level management We offer - A competitive salary and extensive social benefits Diverse and dynamic work environment Work-life balance and support for career development An amazing life inside the element! Want to know more about it? Associated topics: back end, c/c++, c#, expert, java, php, project architect, senior, software architect, software engineer lead
Sep 03, 2019
Are you looking for a technical gig working with leading edge technology? What if it could be with one of the most impactful IT companies in the world? At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world. What sets us apart? Our people. Our peoples relentless commitment to partner, innovate, and act. If solving the worlds biggest technology challenges sounds like the right career path for you, read on. About the GreenLake Channel Solution Architect: HPE Pointnext is currently seeking highly qualified and motivated candidates for a position as a GreenLake Channel Solution Architect. As the GreenLake Channel Solution Architect, you will be responsible for delivering business value to partners and customers by architecting effective consumption-based IT solutions that address partners/customers business problems, needs, and opportunities in a manner consistent with companys strategic and business goals. Position is expected to initially include 30% overnight travel, but may vary depending on the needs of the business. In this role, you will focus on solutioning and architecting HPE GreenLake consumption-based offerings to meet customer requirements. You will have knowledge of architectural frameworks, methodologies, and tools, and understand how to apply this knowledge to successfully deliver customer projects. You will establish and maintain a professional working relationship at multiple levels both internally and within the partner/customer accounts by understanding the partners/customers business context and their unique situation. You will also collaborate with the account team to meet or exceed revenue, product, customer satisfaction and market share goals for assigned accounts. To learn more about HPE GreenLake, go here: Youll have the opportunity to work on the products we deliver and support, while gaining experience as a Channel Solution Architect, whichcan lead to future careers within HPE. Responsibilities - As the GreenLake Channel Solution Architect, you will: Architect custom solutions of project and program or operational scope, focusing on HPE GreenLake Flex Capacity, Advisory and Professional Services, and other solutions, building consumption offerings for HPE customers Identify key risks of the solution and propose mitigation plans Price the designed solution, and build price to achieve profitable and winning solutions Create business case to show the value of the solution proposed to the customer Develop and deliver sales and technical presentations for different partner and customer stakeholders for medium to large opportunities Collaborate effectively with the Program / Project Manager to manage regional medium to large projects as necessary; for architectures of project scope may include the technical management of customer staff assigned to implementation team Follow all Deal Governance and approval processes Assist in development and delivery of training Coach and mentor less experienced team members Contribute to the development of new company services and modifications to the methodology Make consistent and ongoing contributions (at least 2 per year) to the company knowledge systems Perform other duties as needed or assigned HPE Pointnext: exceptional people supporting business technology in action. Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations. At Pointnext, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers' most challenging IT problems. Qualifications: Education and Experience Required - 5+ years experience architecting enterprise IT solutions English/Spanish speaker preferred Bachelor's degree in Computer Science or related field, or compensating experience (see below) Without a Bachelors (or higher level) degree, an additional 2 years relevant experience, for a total of 7+ years Ability to travel internationally Knowledge and Skills Required - Ability to understand the customer's business problem, need, or opportunity and to design a GreenLake solution that appropriately addresses it; able to design planning for accessibility, scalability, and availability Ability to lead the architectural design, development, deployment, and technical quality of medium to large business unit-level IT based solutions, and participate in the pricing of the solution designed Ability to provide architectural direction for multiple medium-sized projects concurrently Ability to build and manage long-term strategic relationships at Business Unit leader and CIO, CTO level Develops architecture specification deliverables that map customer business requirements into specific technology or operational recommendations Ability to apply business management and financial concepts, capital investment, financial modeling, and general aspects of business contracts Understands future technology or operational trends as they relate to and support customer business requirements, to enable fostering a \"trusted advisor\" relationship with customers Ability to write Statements of Work (SOW) for medium to large business unit level solutions that span multiple technologies or operational areas Ability to successfully collaborate with and work on project teams (individual success will be defined by how the organization works as a team, including resource and skill sharing across the organization) Ability to strategically position the company offering against the competition Ability to articulate technical or operational problems or issues into understandable business terms Able to design and effectively present high-impact messages to partner/customer senior-level management We offer - A competitive salary and extensive social benefits Diverse and dynamic work environment Work-life balance and support for career development An amazing life inside the element! Want to know more about it? Associated topics: back end, c/c++, c#, expert, java, php, project architect, senior, software architect, software engineer lead
Are you looking for a technical gig working with leading edge technology? What if it could be with one of the most impactful IT companies in the world? At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world. What sets us apart? Our people. Our peoples relentless commitment to partner, innovate, and act. If solving the worlds biggest technology challenges sounds like the right career path for you, read on. About the GreenLake Channel Solution Architect: HPE Pointnext is currently seeking highly qualified and motivated candidates for a position as a GreenLake Channel Solution Architect. As the GreenLake Channel Solution Architect, you will be responsible for delivering business value to partners and customers by architecting effective consumption-based IT solutions that address partners/customers business problems, needs, and opportunities in a manner consistent with companys strategic and business goals. Position is expected to initially include 30% overnight travel, but may vary depending on the needs of the business. In this role, you will focus on solutioning and architecting HPE GreenLake consumption-based offerings to meet customer requirements. You will have knowledge of architectural frameworks, methodologies, and tools, and understand how to apply this knowledge to successfully deliver customer projects. You will establish and maintain a professional working relationship at multiple levels both internally and within the partner/customer accounts by understanding the partners/customers business context and their unique situation. You will also collaborate with the account team to meet or exceed revenue, product, customer satisfaction and market share goals for assigned accounts. To learn more about HPE GreenLake, go here: Youll have the opportunity to work on the products we deliver and support, while gaining experience as a Channel Solution Architect, whichcan lead to future careers within HPE. Responsibilities - As the GreenLake Channel Solution Architect, you will: Architect custom solutions of project and program or operational scope, focusing on HPE GreenLake Flex Capacity, Advisory and Professional Services, and other solutions, building consumption offerings for HPE customers Identify key risks of the solution and propose mitigation plans Price the designed solution, and build price to achieve profitable and winning solutions Create business case to show the value of the solution proposed to the customer Develop and deliver sales and technical presentations for different partner and customer stakeholders for medium to large opportunities Collaborate effectively with the Program / Project Manager to manage regional medium to large projects as necessary; for architectures of project scope may include the technical management of customer staff assigned to implementation team Follow all Deal Governance and approval processes Assist in development and delivery of training Coach and mentor less experienced team members Contribute to the development of new company services and modifications to the methodology Make consistent and ongoing contributions (at least 2 per year) to the company knowledge systems Perform other duties as needed or assigned HPE Pointnext: exceptional people supporting business technology in action. Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations. At Pointnext, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers' most challenging IT problems. Qualifications: Education and Experience Required - 5+ years experience architecting enterprise IT solutions English/Spanish speaker preferred Bachelor's degree in Computer Science or related field, or compensating experience (see below) Without a Bachelors (or higher level) degree, an additional 2 years relevant experience, for a total of 7+ years Ability to travel internationally Knowledge and Skills Required - Ability to understand the customer's business problem, need, or opportunity and to design a GreenLake solution that appropriately addresses it; able to design planning for accessibility, scalability, and availability Ability to lead the architectural design, development, deployment, and technical quality of medium to large business unit-level IT based solutions, and participate in the pricing of the solution designed Ability to provide architectural direction for multiple medium-sized projects concurrently Ability to build and manage long-term strategic relationships at Business Unit leader and CIO, CTO level Develops architecture specification deliverables that map customer business requirements into specific technology or operational recommendations Ability to apply business management and financial concepts, capital investment, financial modeling, and general aspects of business contracts Understands future technology or operational trends as they relate to and support customer business requirements, to enable fostering a \"trusted advisor\" relationship with customers Ability to write Statements of Work (SOW) for medium to large business unit level solutions that span multiple technologies or operational areas Ability to successfully collaborate with and work on project teams (individual success will be defined by how the organization works as a team, including resource and skill sharing across the organization) Ability to strategically position the company offering against the competition Ability to articulate technical or operational problems or issues into understandable business terms Able to design and effectively present high-impact messages to partner/customer senior-level management We offer - A competitive salary and extensive social benefits Diverse and dynamic work environment Work-life balance and support for career development An amazing life inside the element! Want to know more about it? Associated topics: back end, c/c++, c#, expert, java, php, project architect, senior, software architect, software engineer lead
Sep 03, 2019
Are you looking for a technical gig working with leading edge technology? What if it could be with one of the most impactful IT companies in the world? At Hewlett Packard Enterprise (HPE), we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. Our legacy inspires us as we forge ahead, focused and dedicated to helping our customers make their mark on the world. What sets us apart? Our people. Our peoples relentless commitment to partner, innovate, and act. If solving the worlds biggest technology challenges sounds like the right career path for you, read on. About the GreenLake Channel Solution Architect: HPE Pointnext is currently seeking highly qualified and motivated candidates for a position as a GreenLake Channel Solution Architect. As the GreenLake Channel Solution Architect, you will be responsible for delivering business value to partners and customers by architecting effective consumption-based IT solutions that address partners/customers business problems, needs, and opportunities in a manner consistent with companys strategic and business goals. Position is expected to initially include 30% overnight travel, but may vary depending on the needs of the business. In this role, you will focus on solutioning and architecting HPE GreenLake consumption-based offerings to meet customer requirements. You will have knowledge of architectural frameworks, methodologies, and tools, and understand how to apply this knowledge to successfully deliver customer projects. You will establish and maintain a professional working relationship at multiple levels both internally and within the partner/customer accounts by understanding the partners/customers business context and their unique situation. You will also collaborate with the account team to meet or exceed revenue, product, customer satisfaction and market share goals for assigned accounts. To learn more about HPE GreenLake, go here: Youll have the opportunity to work on the products we deliver and support, while gaining experience as a Channel Solution Architect, whichcan lead to future careers within HPE. Responsibilities - As the GreenLake Channel Solution Architect, you will: Architect custom solutions of project and program or operational scope, focusing on HPE GreenLake Flex Capacity, Advisory and Professional Services, and other solutions, building consumption offerings for HPE customers Identify key risks of the solution and propose mitigation plans Price the designed solution, and build price to achieve profitable and winning solutions Create business case to show the value of the solution proposed to the customer Develop and deliver sales and technical presentations for different partner and customer stakeholders for medium to large opportunities Collaborate effectively with the Program / Project Manager to manage regional medium to large projects as necessary; for architectures of project scope may include the technical management of customer staff assigned to implementation team Follow all Deal Governance and approval processes Assist in development and delivery of training Coach and mentor less experienced team members Contribute to the development of new company services and modifications to the methodology Make consistent and ongoing contributions (at least 2 per year) to the company knowledge systems Perform other duties as needed or assigned HPE Pointnext: exceptional people supporting business technology in action. Pointnext is made up of talented professionals who bring the technical insight, process excellence, and resource flexibility to help customers drive business outcomes through optimization of their data centers and other technology operations. At Pointnext, we know relationships and people matter--and our people and our services create a powerhouse solution designed to solve our customers' most challenging IT problems. Qualifications: Education and Experience Required - 5+ years experience architecting enterprise IT solutions English/Spanish speaker preferred Bachelor's degree in Computer Science or related field, or compensating experience (see below) Without a Bachelors (or higher level) degree, an additional 2 years relevant experience, for a total of 7+ years Ability to travel internationally Knowledge and Skills Required - Ability to understand the customer's business problem, need, or opportunity and to design a GreenLake solution that appropriately addresses it; able to design planning for accessibility, scalability, and availability Ability to lead the architectural design, development, deployment, and technical quality of medium to large business unit-level IT based solutions, and participate in the pricing of the solution designed Ability to provide architectural direction for multiple medium-sized projects concurrently Ability to build and manage long-term strategic relationships at Business Unit leader and CIO, CTO level Develops architecture specification deliverables that map customer business requirements into specific technology or operational recommendations Ability to apply business management and financial concepts, capital investment, financial modeling, and general aspects of business contracts Understands future technology or operational trends as they relate to and support customer business requirements, to enable fostering a \"trusted advisor\" relationship with customers Ability to write Statements of Work (SOW) for medium to large business unit level solutions that span multiple technologies or operational areas Ability to successfully collaborate with and work on project teams (individual success will be defined by how the organization works as a team, including resource and skill sharing across the organization) Ability to strategically position the company offering against the competition Ability to articulate technical or operational problems or issues into understandable business terms Able to design and effectively present high-impact messages to partner/customer senior-level management We offer - A competitive salary and extensive social benefits Diverse and dynamic work environment Work-life balance and support for career development An amazing life inside the element! Want to know more about it? Associated topics: back end, c/c++, c#, expert, java, php, project architect, senior, software architect, software engineer lead
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Bilingual Work at Home (WAH) Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy.Primary responsibilities fall within the following categories:--- Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer's bill, and resolve complex billing scenarios--- Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH's award-winning products--- Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience--- Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone--- Supports Tier 1 technical support and customer service phone support for external customersEssential Functions: A Bilingual WAH Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: --- Working flexible schedules including weekends, holidays, and evenings--- Regular and predictable attendance--- Ability to regularly sit for long periods of time--- Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases--- Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services--- Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics--- Deescalate upset or irate customers in order to satisfactorily address their customer service needsSkills - Experience and RequirementsA successful Bilingual WAH Customer Experience Representative will have the following:--- High School diploma, GED, or equivalent experience--- Six-months of related customer service experience and/or training preferred--- Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines--- Strong organizational, time management, and problem solving skills--- Excellent written and oral communication skills--- Strong sense of professionalism and active listening skills--- Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes--- Ability to work with minimal supervision in a remote locationBilingual proficiency-fluent in English and Arabic Technical Requirements:Hardware & Internet Minimum SpecificationsAll technology requirements (below) must be met and maintained by the employee to remain employed and in good standing. This includes connectivity and keeping hardware in good working condition. DISH recommends you check the computer you plan to use for work to ensure it has all video and USB ports to connect the required devices. All costs to meet and maintain these requirements, including repairs, Internet/ISP and mobile charges, are the responsibility of the employee and are not reimbursed by DISH, except where required by law. Personal Computer--- Desktop or laptop with Microsoft Windowso Apple/Mac, iOS, Chromebook, Android, and custom-built PCs are not supported--- Less than 7 years old--- Intel or AMD 64-bit processor--- Minimum 4 GB RAM--- USB port dedicated for flash drive useAccessoriesAll accessories must be wired without use of adapters, docks or dongles--- Two displays, one must be at least 19\"--- Web camera--- Noise cancelling USB headset that is not Bluetooth (Jabra BIZ 1500 or Sennheiser SC60 recommended)--- Keyboard and mouseHome Internet Requirements--- Cable, DSL, or Fiber ISP - satellite and fixed wireless are not supported--- Stable internet connection with no packet loss--- Wired ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported--- Minimum internet speeds: 7 Mbps download, 1 Mbps uploadMobile Device Capable of--- Placing and receiving calls and SMS messages--- Access to video camera--- Access to either Google Play or Apple StoreDISH will make every effort to determine compatibility with our systems, but due to the variation of each user's workstation we cannot guarantee operability. Data and Usage CapsDISH prefers that At Home agents do not have bandwidth or data cap on Internet usage (caps lower than 250GB are not recommended). At Home agents are responsible for managing their data usage in a way that does not impact ISP connectivity, and they will be responsible for paying any overage charges associated with exceeding a cap.---ConnectivityAt Home agents are expected to have 99% uptime. Home Environment and Work SpaceAgents need to have a dedicated workspace as the home office (preferably a separate room) and are responsible for maintaining the workspace in a safe condition, free from hazards and other dangers to people and equipment. Since At Home agents will assist DISH customers over the phone, personal disruptions such as but not limited to children playing, dogs barking, loud music, and non-work-related phone calls are not allowed during scheduled hours. Additionally, dependent care and other family obligations cannot interfere with job duties.DISH reserves the right to inspect At Home workspaces to ensure business requirements are met. It is essential that At Home agents agree and understand that such inspections are necessary to ensure continuity of DISH's business and excellent standards of customer service.Team EnvironmentAt Home agents will be members of a larger virtual team, with support from a supervisor. There will be additional resources available such as help desks and online tools. This is a structured environment and At Home agents will be provided a schedule they must adhere to.
Sep 03, 2019
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Bilingual Work at Home (WAH) Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy.Primary responsibilities fall within the following categories:--- Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer's bill, and resolve complex billing scenarios--- Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH's award-winning products--- Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience--- Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone--- Supports Tier 1 technical support and customer service phone support for external customersEssential Functions: A Bilingual WAH Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: --- Working flexible schedules including weekends, holidays, and evenings--- Regular and predictable attendance--- Ability to regularly sit for long periods of time--- Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases--- Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services--- Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics--- Deescalate upset or irate customers in order to satisfactorily address their customer service needsSkills - Experience and RequirementsA successful Bilingual WAH Customer Experience Representative will have the following:--- High School diploma, GED, or equivalent experience--- Six-months of related customer service experience and/or training preferred--- Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines--- Strong organizational, time management, and problem solving skills--- Excellent written and oral communication skills--- Strong sense of professionalism and active listening skills--- Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes--- Ability to work with minimal supervision in a remote locationBilingual proficiency-fluent in English and Arabic Technical Requirements:Hardware & Internet Minimum SpecificationsAll technology requirements (below) must be met and maintained by the employee to remain employed and in good standing. This includes connectivity and keeping hardware in good working condition. DISH recommends you check the computer you plan to use for work to ensure it has all video and USB ports to connect the required devices. All costs to meet and maintain these requirements, including repairs, Internet/ISP and mobile charges, are the responsibility of the employee and are not reimbursed by DISH, except where required by law. Personal Computer--- Desktop or laptop with Microsoft Windowso Apple/Mac, iOS, Chromebook, Android, and custom-built PCs are not supported--- Less than 7 years old--- Intel or AMD 64-bit processor--- Minimum 4 GB RAM--- USB port dedicated for flash drive useAccessoriesAll accessories must be wired without use of adapters, docks or dongles--- Two displays, one must be at least 19\"--- Web camera--- Noise cancelling USB headset that is not Bluetooth (Jabra BIZ 1500 or Sennheiser SC60 recommended)--- Keyboard and mouseHome Internet Requirements--- Cable, DSL, or Fiber ISP - satellite and fixed wireless are not supported--- Stable internet connection with no packet loss--- Wired ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported--- Minimum internet speeds: 7 Mbps download, 1 Mbps uploadMobile Device Capable of--- Placing and receiving calls and SMS messages--- Access to video camera--- Access to either Google Play or Apple StoreDISH will make every effort to determine compatibility with our systems, but due to the variation of each user's workstation we cannot guarantee operability. Data and Usage CapsDISH prefers that At Home agents do not have bandwidth or data cap on Internet usage (caps lower than 250GB are not recommended). At Home agents are responsible for managing their data usage in a way that does not impact ISP connectivity, and they will be responsible for paying any overage charges associated with exceeding a cap.---ConnectivityAt Home agents are expected to have 99% uptime. Home Environment and Work SpaceAgents need to have a dedicated workspace as the home office (preferably a separate room) and are responsible for maintaining the workspace in a safe condition, free from hazards and other dangers to people and equipment. Since At Home agents will assist DISH customers over the phone, personal disruptions such as but not limited to children playing, dogs barking, loud music, and non-work-related phone calls are not allowed during scheduled hours. Additionally, dependent care and other family obligations cannot interfere with job duties.DISH reserves the right to inspect At Home workspaces to ensure business requirements are met. It is essential that At Home agents agree and understand that such inspections are necessary to ensure continuity of DISH's business and excellent standards of customer service.Team EnvironmentAt Home agents will be members of a larger virtual team, with support from a supervisor. There will be additional resources available such as help desks and online tools. This is a structured environment and At Home agents will be provided a schedule they must adhere to.
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISHs 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Bilingual WAH Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy.Primary responsibilities fall within the following categories: Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customers bill, and resolve complex billing scenarios Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISHs award-winning products Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone Supports Tier 1 technical support and customer service phone support for external customersEssential Functions: A Bilingual WAH Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Working flexible schedules including weekends, holidays, and evenings Regular and predictable attendance Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needsSkills - Experience and RequirementsA successful Bilingual WAH Customer Experience Representative will have the following: High School diploma, GED, or equivalent experience Six-months of related customer service experience and/or training preferred Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Strong organizational, time management, and problem solving skills Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Ability to work with minimal supervision in a remote locationBilingual proficiency-fluent in English and Mandarin Technical Requirements:Hardware & Internet Minimum SpecificationsAll technology requirements (below) must be met and maintained by the employee to remain employed and in good standing. This includes connectivity and keeping hardware in good working condition. DISH recommends you check the computer you plan to use for work to ensure it has all video and USB ports to connect the required devices. All costs to meet and maintain these requirements, including repairs, Internet/ISP and mobile charges, are the responsibility of the employee and are not reimbursed by DISH, except where required by law. Personal Computer Desktop or laptop with Microsoft Windowso Apple/Mac, iOS, Chromebook, Android, and custom-built PCs are not supported Less than 7 years old Intel or AMD 64-bit processor Minimum 4 GB RAM USB port dedicated for flash drive use AccessoriesAll accessories must be wired without use of adapters, docks or dongles Two displays, one must be at least 19 Web camera Noise cancelling USB headset that is not Bluetooth (Jabra BIZ 1500 or Sennheiser SC60 recommended) Keyboard and mouse Home Internet Requirements Cable, DSL, or Fiber ISP satellite and fixed wireless are not supported Stable internet connection with no packet loss Wired ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported Minimum internet speeds: 7 Mbps download, 1 Mbps upload Mobile Device Capable of Placing and receiving calls and SMS messages Access to video camera Access to either Google Play or Apple Store DISH will make every effort to determine compatibility with our systems, but due to the variation of each users workstation we cannot guarantee operability. Data and Usage CapsDISH prefers that At Home agents do not have bandwidth or data cap on Internet usage (caps lower than 250GB are not recommended). At Home agents are responsible for managing their data usage in a way that does not impact ISP connectivity, and they will be responsible for paying any overage charges associated with exceeding a cap. ConnectivityAt Home agents are expected to have 99% uptime. Home Environment and Work SpaceAgents need to have a dedicated workspace as the home office (preferably a separate room) and are responsible for maintaining the workspace in a safe condition, free from hazards and other dangers to people and equipment. Since At Home agents will assist DISH customers over the phone, personal disruptions such as but not limited to children playing, dogs barking, loud music, and non-work-related phone calls are not allowed during scheduled hours. Additionally, dependent care and other family obligations cannot interfere with job duties.DISH reserves the right to inspect At Home workspaces to ensure business requirements are met. It is essential that At Home agents agree and understand that such inspections are necessary to ensure continuity of DISHs business and excellent standards of customer service.Team EnvironmentAt Home agents will be members of a larger virtual team, with support from a supervisor. There will be additional resources available such as help desks and online tools. This is a structured environment and At Home agents will be provided a schedule they must adhere to.
Sep 03, 2019
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISHs 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. Bilingual WAH Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy.Primary responsibilities fall within the following categories: Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customers bill, and resolve complex billing scenarios Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISHs award-winning products Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone Supports Tier 1 technical support and customer service phone support for external customersEssential Functions: A Bilingual WAH Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions: Working flexible schedules including weekends, holidays, and evenings Regular and predictable attendance Ability to regularly sit for long periods of time Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Deescalate upset or irate customers in order to satisfactorily address their customer service needsSkills - Experience and RequirementsA successful Bilingual WAH Customer Experience Representative will have the following: High School diploma, GED, or equivalent experience Six-months of related customer service experience and/or training preferred Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines Strong organizational, time management, and problem solving skills Excellent written and oral communication skills Strong sense of professionalism and active listening skills Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes Ability to work with minimal supervision in a remote locationBilingual proficiency-fluent in English and Mandarin Technical Requirements:Hardware & Internet Minimum SpecificationsAll technology requirements (below) must be met and maintained by the employee to remain employed and in good standing. This includes connectivity and keeping hardware in good working condition. DISH recommends you check the computer you plan to use for work to ensure it has all video and USB ports to connect the required devices. All costs to meet and maintain these requirements, including repairs, Internet/ISP and mobile charges, are the responsibility of the employee and are not reimbursed by DISH, except where required by law. Personal Computer Desktop or laptop with Microsoft Windowso Apple/Mac, iOS, Chromebook, Android, and custom-built PCs are not supported Less than 7 years old Intel or AMD 64-bit processor Minimum 4 GB RAM USB port dedicated for flash drive use AccessoriesAll accessories must be wired without use of adapters, docks or dongles Two displays, one must be at least 19 Web camera Noise cancelling USB headset that is not Bluetooth (Jabra BIZ 1500 or Sennheiser SC60 recommended) Keyboard and mouse Home Internet Requirements Cable, DSL, or Fiber ISP satellite and fixed wireless are not supported Stable internet connection with no packet loss Wired ethernet between modem and PC without use of an adapter: Wi-Fi / wireless is not supported Minimum internet speeds: 7 Mbps download, 1 Mbps upload Mobile Device Capable of Placing and receiving calls and SMS messages Access to video camera Access to either Google Play or Apple Store DISH will make every effort to determine compatibility with our systems, but due to the variation of each users workstation we cannot guarantee operability. Data and Usage CapsDISH prefers that At Home agents do not have bandwidth or data cap on Internet usage (caps lower than 250GB are not recommended). At Home agents are responsible for managing their data usage in a way that does not impact ISP connectivity, and they will be responsible for paying any overage charges associated with exceeding a cap. ConnectivityAt Home agents are expected to have 99% uptime. Home Environment and Work SpaceAgents need to have a dedicated workspace as the home office (preferably a separate room) and are responsible for maintaining the workspace in a safe condition, free from hazards and other dangers to people and equipment. Since At Home agents will assist DISH customers over the phone, personal disruptions such as but not limited to children playing, dogs barking, loud music, and non-work-related phone calls are not allowed during scheduled hours. Additionally, dependent care and other family obligations cannot interfere with job duties.DISH reserves the right to inspect At Home workspaces to ensure business requirements are met. It is essential that At Home agents agree and understand that such inspections are necessary to ensure continuity of DISHs business and excellent standards of customer service.Team EnvironmentAt Home agents will be members of a larger virtual team, with support from a supervisor. There will be additional resources available such as help desks and online tools. This is a structured environment and At Home agents will be provided a schedule they must adhere to.
Job Description APD Expert Do you want to work for in an innovative culture and team? Do you want the energy that comes with working in a start-up environment? Do you want to be a part of a team where your ideas are actionable and you have influence? Join ControlExpert! We are rapidly growing via our technology & service offerings which delivers a digital ecosystem of products and services focused on transforming the interactive experiences for the Insurance Claims industry. We are seeking experienced, detail oriented APD Claims Professionals who possess an entrepreneurial spirit and love cars. The candidate needs to be a self-starter, great at working within a team and leading by example through best practices. Candidates should have 8-10 years insurance experience minimum and possess APD adjuster licensing in their home state to apply. The position works out of our proprietary platform and is a home-based position. The candidate needs to be entrepreneurial, a self-starter, great at working with others and leading by example with best practices. We've got plenty of room for you to be creative, solve impossible problems, try new technologies and have an impact. That's just the start... the possibilities are endless! What we value Energetic corporate culture where creative contribution and input is not only encouraged but expected Fair and highly accurate auto physical damage reviews Team first leaders What we want you to do Audit collision repair estimates to ensure quality repairs and methods used are in line with personal automotive repair experience and customer provided guidelines. Audit repair estimates and document recommended modifications via the ControlExpert platform. Negotiate recommended repair estimate modifications directly with repair shop or other insurance carrier. Involvement in determining liability. Handle inbound phone calls related to assigned claims. Actively support your colleagues and help build a culture of accountability. What you need to have Appraiser/Adjuster license in state of residence (ASE and I-CAR certifications a plus) Minimum 8-10 years prior auto claim writing and/or auditing experience within an insurance company (preferred) or other environment. Prior shop employment experience preferred. Proficient in Microsoft Windows, Word, Excel, Outlook; ability to type 30+ words per minute. Strong negotiation skills. Ability to work independently and accurately with minimal supervision. Strong communication and interpersonal skills; highly organized and detail-oriented individual. Other nice stuff Prior experience working for a claims outsourcing company. Active community engagement ie membership in industry groups and organizations, writing blogs, participation in conferences and continuing education. Car enthusiast. Company Description We are a technology company focused on digitizing manual processes of insurance and related companies in the automotive area through simplifying and accelerating complex transactions. All of our technology and services are focused on the vehicle owner journey and enabling self-service decisions throughout the claims process. We founded in Los Angeles in March of 2015 and have over 80 associates between our LA office and work from home offices across the country. Our customer base comprises 40 of the 100 largest insurance companies in the US.
Sep 03, 2019
Job Description APD Expert Do you want to work for in an innovative culture and team? Do you want the energy that comes with working in a start-up environment? Do you want to be a part of a team where your ideas are actionable and you have influence? Join ControlExpert! We are rapidly growing via our technology & service offerings which delivers a digital ecosystem of products and services focused on transforming the interactive experiences for the Insurance Claims industry. We are seeking experienced, detail oriented APD Claims Professionals who possess an entrepreneurial spirit and love cars. The candidate needs to be a self-starter, great at working within a team and leading by example through best practices. Candidates should have 8-10 years insurance experience minimum and possess APD adjuster licensing in their home state to apply. The position works out of our proprietary platform and is a home-based position. The candidate needs to be entrepreneurial, a self-starter, great at working with others and leading by example with best practices. We've got plenty of room for you to be creative, solve impossible problems, try new technologies and have an impact. That's just the start... the possibilities are endless! What we value Energetic corporate culture where creative contribution and input is not only encouraged but expected Fair and highly accurate auto physical damage reviews Team first leaders What we want you to do Audit collision repair estimates to ensure quality repairs and methods used are in line with personal automotive repair experience and customer provided guidelines. Audit repair estimates and document recommended modifications via the ControlExpert platform. Negotiate recommended repair estimate modifications directly with repair shop or other insurance carrier. Involvement in determining liability. Handle inbound phone calls related to assigned claims. Actively support your colleagues and help build a culture of accountability. What you need to have Appraiser/Adjuster license in state of residence (ASE and I-CAR certifications a plus) Minimum 8-10 years prior auto claim writing and/or auditing experience within an insurance company (preferred) or other environment. Prior shop employment experience preferred. Proficient in Microsoft Windows, Word, Excel, Outlook; ability to type 30+ words per minute. Strong negotiation skills. Ability to work independently and accurately with minimal supervision. Strong communication and interpersonal skills; highly organized and detail-oriented individual. Other nice stuff Prior experience working for a claims outsourcing company. Active community engagement ie membership in industry groups and organizations, writing blogs, participation in conferences and continuing education. Car enthusiast. Company Description We are a technology company focused on digitizing manual processes of insurance and related companies in the automotive area through simplifying and accelerating complex transactions. All of our technology and services are focused on the vehicle owner journey and enabling self-service decisions throughout the claims process. We founded in Los Angeles in March of 2015 and have over 80 associates between our LA office and work from home offices across the country. Our customer base comprises 40 of the 100 largest insurance companies in the US.
Kickstart Your Success In 90 Days & Earn A Potential $1000+. Sign up today and choose a FREE gift set! Opportunity: Start an AVON business and EMPOWER your life. Avon is an iconic brand that is recognized and loved by millions. As a leader in beauty, anti-aging skincare, and fragrances, we make it easy for you to sell and succeed, right from the start. When you join the Avon Sales team, you're part of a community of people just like you who want to share their passion, improve their lives and help other Avon Sales Representatives thrive. Why Sell AVON? *Own your own business Use flexible hours to your advantage, transform your spare room into an office or work from your kitchen table. The average active Avon Sales Representative earns 35% of personal sales with the potential to earn up to 50%! *Determine your work/life balance Work how and when you choose, share your eStore and be available 24/7 *Low start up investment Choose from 2 starter kit options to get your business up and running quickly *No inventory required *One-to-one Avon support available We're here to help you every step of the way! You receive personal support from a Sales Leader, a unique eStore for sales and expert training tools to get started. *Exclusive Avon Opportunities Whether you're entering the workforce, returning after the kids have grown, or just want to be your own boss, becoming an AVON Sales Representative offers unlimited opportunities. Put your love of beauty, fashion and meeting people to good use with AVON. See why more than 6 million people around the world are enjoying the benefits of being an Avon Sales Representative. Join today!
Aug 26, 2019
Kickstart Your Success In 90 Days & Earn A Potential $1000+. Sign up today and choose a FREE gift set! Opportunity: Start an AVON business and EMPOWER your life. Avon is an iconic brand that is recognized and loved by millions. As a leader in beauty, anti-aging skincare, and fragrances, we make it easy for you to sell and succeed, right from the start. When you join the Avon Sales team, you're part of a community of people just like you who want to share their passion, improve their lives and help other Avon Sales Representatives thrive. Why Sell AVON? *Own your own business Use flexible hours to your advantage, transform your spare room into an office or work from your kitchen table. The average active Avon Sales Representative earns 35% of personal sales with the potential to earn up to 50%! *Determine your work/life balance Work how and when you choose, share your eStore and be available 24/7 *Low start up investment Choose from 2 starter kit options to get your business up and running quickly *No inventory required *One-to-one Avon support available We're here to help you every step of the way! You receive personal support from a Sales Leader, a unique eStore for sales and expert training tools to get started. *Exclusive Avon Opportunities Whether you're entering the workforce, returning after the kids have grown, or just want to be your own boss, becoming an AVON Sales Representative offers unlimited opportunities. Put your love of beauty, fashion and meeting people to good use with AVON. See why more than 6 million people around the world are enjoying the benefits of being an Avon Sales Representative. Join today!
Description SHIFT: Work From Home SCHEDULE: Full-time This position is works from home/remote. Are you looking for an organization that places integrity over their bottom line? Here at HCA Healthcare, our everyday decisions are founded on compassion. Apply today and join a team that is dedicated to serving others in need. We can offer you a benefits package that will suit your family s needs. You can choose from a variety of medical coverage plans that best fit your lifestyle. You also have the option to enroll in additional perks such as our matching 401k, medical and childcare flex spending accounts, life insurance, and tuition reimbursement programs. You contribute to our success. Every role has an impact on our patients lives and you have the opportunity to make a difference. We are looking for dedicated professionals like you to be a part of our HSC team. Join us in our efforts to better our community! As a HPF Appropriate Access Analyst, you will be responsible for responsible for performing HIPAA Appropriate Access Audits in HPF and Meditech. You will also Performs comparisons of patient demographics in source system (Meditech) and makes decisions concerning duplicate data and link data related to the same person under a unique medical record number. What you will do in this role: Perform HPF Appropriate Access Audits timely according to the HSC Appropriate Access Roles and Responsibilities policy identified in ISAM Responsible for maintaining complete and accurate records of all HPF access audits and the outcomes of those audits Communicates with management staff on outcome of investigation to ensure inappropriate access is reported to appropriate FPO for evaluation and reporting State data error trends responsible for identifying trends in types of errors at each facility and facilitating communication to the appropriate personnel for remedy Qualifications: Associates or Bachelor s degree preferred 2 years experience in an office environment required, previous HIM or patient registration experience strongly preferred Health Information Management and MEDITECH experience strongly preferred. Horizon Patient Folder experience is a plus Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities. If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply. We promptly review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Aug 26, 2019
Description SHIFT: Work From Home SCHEDULE: Full-time This position is works from home/remote. Are you looking for an organization that places integrity over their bottom line? Here at HCA Healthcare, our everyday decisions are founded on compassion. Apply today and join a team that is dedicated to serving others in need. We can offer you a benefits package that will suit your family s needs. You can choose from a variety of medical coverage plans that best fit your lifestyle. You also have the option to enroll in additional perks such as our matching 401k, medical and childcare flex spending accounts, life insurance, and tuition reimbursement programs. You contribute to our success. Every role has an impact on our patients lives and you have the opportunity to make a difference. We are looking for dedicated professionals like you to be a part of our HSC team. Join us in our efforts to better our community! As a HPF Appropriate Access Analyst, you will be responsible for responsible for performing HIPAA Appropriate Access Audits in HPF and Meditech. You will also Performs comparisons of patient demographics in source system (Meditech) and makes decisions concerning duplicate data and link data related to the same person under a unique medical record number. What you will do in this role: Perform HPF Appropriate Access Audits timely according to the HSC Appropriate Access Roles and Responsibilities policy identified in ISAM Responsible for maintaining complete and accurate records of all HPF access audits and the outcomes of those audits Communicates with management staff on outcome of investigation to ensure inappropriate access is reported to appropriate FPO for evaluation and reporting State data error trends responsible for identifying trends in types of errors at each facility and facilitating communication to the appropriate personnel for remedy Qualifications: Associates or Bachelor s degree preferred 2 years experience in an office environment required, previous HIM or patient registration experience strongly preferred Health Information Management and MEDITECH experience strongly preferred. Horizon Patient Folder experience is a plus Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities. If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply. We promptly review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Director - Market Engagement (Houston, TX - Remote) Job Locations Remote Job ID 2019-7003 Overview This leadership position will develop and manage market specific relationships with acute and post-acute facilities, home health agencies, physician groups, accountable care organizations (ACOs) and integrated delivery networks (IDNs). As the Director of Market Engagement you will evaluate the market dynamics, communicate with market leadership and collaborate with hospitals, skilled nursing facilities, home health agencies and at risk providers to influence key value drivers and improve the delivery of post-acute care. The Director monitors key metrics and supports acute and post-acute initiatives that will improve outcomes, enhance provider and patient satisfaction and achieve overall program performance targets. You will also assist in identifying strategic relationships and solutions, alternative PAC delivery models, and other activities focused on creating value for the CareCentrix payor and provider community. Responsibilities * Develops and maintains market specific high level relationships with all targeted health systems, hospitals, physician/at-risk organizations and post-acute providers (home health agencies, skilled nursing facilities, inpatient rehabilitation facilities, long term acute care hospitals) * Leads engagement strategy focused on targeted objectives to establish in market presence * Advocates within CareCentrix on behalf of market/provider needs, maintain transparent communication regarding any risks and/or opportunities within defined market * Supports execution of Post-Acute Care network evaluation and optimization strategy; continuously monitors market trends and opportunities for network evolution * Monitors CareCentrix systems/indicators/key metrics to proactively address unfavorable trends and develop action plans to positively influence CareCentrix value drivers and meets regularly with health care providers to review performance * Remains current on market drivers related to the managed care, risk and value based care, acute care, post-acute care, exchanges, accountable care organizations, Integrated delivery networks and alternative care delivery models * Collaborate across internal CareCentrix teams and with health care providers to implement performance improvement and risk mitigation activities * Monitor market for changes that may adversely impact provider performance or the attainment of CareCentrix goals (i.e. providers entering or exiting the market, changes in leadership, changes in ownership, etc.) and proactively execute plans to mitigate risk to CareCentrix value drivers and support provider for continued success (when appropriate) * Works with internal departments to generate ideas and develop and prioritize joint strategies for business and/or technology enhancements that will support providers, patient outcomes, and attainment of financial performance metrics * Successfully executes value based contracts with targeted providers while monitoring and managing aligned partners to achieve contractually defined targets * Contributes to establishing and enhancing provider experience, quality measures and monitors and reports on a regular basis within Strategic Solutions team * Participates in the creation of content for value propositions, solutions, messaging, tools and datasheets aimed at communicating with CareCentrix healthcare facility customers/partners Must be based within driving distance to Houston area; Work from home with travel requirements (dependent upon location; could be up to 50% of time) Qualifications * Bachelor's Degree in a transferrable discipline, Master's degree preferred; 6+ year's health care related leadership experience required * Business development and relationship management experience with hospitals, SNFs, ACOs/IDNs and/or home health agencies Population health, hospital/post-acute case management and/or clinical background a plus * Ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking * Strong knowledge of acute and post-acute industries, ACOs, IDNs, risk/value based arrangements and care delivery trends * Strong knowledge and understanding of post-acute admissions processes and acute and post-acute discharge planning process Working knowledge of managed care and/or Medicare Advantage * Understanding of PAC reimbursement structures/value based payment models * Advanced proficiency in Microsoft Excel, PowerPoint, Word and Salesforce * Excellent communication (verbal and written) and presentation skills CareCentrix maintains a drug-free workplace in accordance with Florida's Drug Free Workplace Law. * Bachelor's Degree in a transferrable discipline, Master's degree preferred; 6+ year's health care related leadership experience required * Business development and relationship management experience with hospitals, SNFs, ACOs/IDNs and/or home health agencies Population health, hospital/post-acute case management and/or clinical background a plus * Ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking * Strong knowledge of acute and post-acute industries, ACOs, IDNs, risk/value based arrangements and care delivery trends * Strong knowledge and understanding of post-acute admissions processes and acute and post-acute discharge planning process Working knowledge of managed care and/or Medicare Advantage * Understanding of PAC reimbursement structures/value based payment models * Advanced proficiency in Microsoft Excel, PowerPoint, Word and Salesforce * Excellent communication (verbal and written) and presentation skills
Aug 26, 2019
Director - Market Engagement (Houston, TX - Remote) Job Locations Remote Job ID 2019-7003 Overview This leadership position will develop and manage market specific relationships with acute and post-acute facilities, home health agencies, physician groups, accountable care organizations (ACOs) and integrated delivery networks (IDNs). As the Director of Market Engagement you will evaluate the market dynamics, communicate with market leadership and collaborate with hospitals, skilled nursing facilities, home health agencies and at risk providers to influence key value drivers and improve the delivery of post-acute care. The Director monitors key metrics and supports acute and post-acute initiatives that will improve outcomes, enhance provider and patient satisfaction and achieve overall program performance targets. You will also assist in identifying strategic relationships and solutions, alternative PAC delivery models, and other activities focused on creating value for the CareCentrix payor and provider community. Responsibilities * Develops and maintains market specific high level relationships with all targeted health systems, hospitals, physician/at-risk organizations and post-acute providers (home health agencies, skilled nursing facilities, inpatient rehabilitation facilities, long term acute care hospitals) * Leads engagement strategy focused on targeted objectives to establish in market presence * Advocates within CareCentrix on behalf of market/provider needs, maintain transparent communication regarding any risks and/or opportunities within defined market * Supports execution of Post-Acute Care network evaluation and optimization strategy; continuously monitors market trends and opportunities for network evolution * Monitors CareCentrix systems/indicators/key metrics to proactively address unfavorable trends and develop action plans to positively influence CareCentrix value drivers and meets regularly with health care providers to review performance * Remains current on market drivers related to the managed care, risk and value based care, acute care, post-acute care, exchanges, accountable care organizations, Integrated delivery networks and alternative care delivery models * Collaborate across internal CareCentrix teams and with health care providers to implement performance improvement and risk mitigation activities * Monitor market for changes that may adversely impact provider performance or the attainment of CareCentrix goals (i.e. providers entering or exiting the market, changes in leadership, changes in ownership, etc.) and proactively execute plans to mitigate risk to CareCentrix value drivers and support provider for continued success (when appropriate) * Works with internal departments to generate ideas and develop and prioritize joint strategies for business and/or technology enhancements that will support providers, patient outcomes, and attainment of financial performance metrics * Successfully executes value based contracts with targeted providers while monitoring and managing aligned partners to achieve contractually defined targets * Contributes to establishing and enhancing provider experience, quality measures and monitors and reports on a regular basis within Strategic Solutions team * Participates in the creation of content for value propositions, solutions, messaging, tools and datasheets aimed at communicating with CareCentrix healthcare facility customers/partners Must be based within driving distance to Houston area; Work from home with travel requirements (dependent upon location; could be up to 50% of time) Qualifications * Bachelor's Degree in a transferrable discipline, Master's degree preferred; 6+ year's health care related leadership experience required * Business development and relationship management experience with hospitals, SNFs, ACOs/IDNs and/or home health agencies Population health, hospital/post-acute case management and/or clinical background a plus * Ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking * Strong knowledge of acute and post-acute industries, ACOs, IDNs, risk/value based arrangements and care delivery trends * Strong knowledge and understanding of post-acute admissions processes and acute and post-acute discharge planning process Working knowledge of managed care and/or Medicare Advantage * Understanding of PAC reimbursement structures/value based payment models * Advanced proficiency in Microsoft Excel, PowerPoint, Word and Salesforce * Excellent communication (verbal and written) and presentation skills CareCentrix maintains a drug-free workplace in accordance with Florida's Drug Free Workplace Law. * Bachelor's Degree in a transferrable discipline, Master's degree preferred; 6+ year's health care related leadership experience required * Business development and relationship management experience with hospitals, SNFs, ACOs/IDNs and/or home health agencies Population health, hospital/post-acute case management and/or clinical background a plus * Ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking * Strong knowledge of acute and post-acute industries, ACOs, IDNs, risk/value based arrangements and care delivery trends * Strong knowledge and understanding of post-acute admissions processes and acute and post-acute discharge planning process Working knowledge of managed care and/or Medicare Advantage * Understanding of PAC reimbursement structures/value based payment models * Advanced proficiency in Microsoft Excel, PowerPoint, Word and Salesforce * Excellent communication (verbal and written) and presentation skills
Location Texas Location Job ID/ Req. Number197178 Job ID/ Req. Number Category Administration Category Full/Part Time F Full/Part Time Shift 1st Shift Shift Description The Mortgage Strategy Team at Citizens Bank is responsible for advising senior leadership via analytic insights, directly influencing the day-to-day and long term strategy of the Retail Originations and Operations teams. This team has been critical in the continued evolution of the business, aiding in its growth as one of the largest mortgage originations businesses amongst regional banks in the entire country. A critical component of this team is the business analysts who drive these insights. A Senior Business Analyst on the Mortgage Strategy Team will possess the strategic and analytical skills to help guide the evolution of the mortgage business. The ideal candidate must show autonomy and clear ownership of strategic initiatives, executing projects and performing complex analyses where they perform independent root-cause analysis in order to drive business recommendations. The Senior Business Analyst will work closely with the Head of Strategy, other analysts on the strategy team, senior mortgage leadership, and a multitude of business partner groups such as Sales, Operations, Capital Markets, Risk Management, Audit, Technology, Finance, Compensation, and Retail Bank partners. Primary responsibilities will include (but are not limited to): Show clear business ownership for strategic initiatives, managing all aspects of the analysis and project management in order to drive implementationand continued monitoring of strategicinitiatives. Execute projects, analyses, and reports across ageographically dispersed team under direction of senior leadership while collaborating with amultitude of potential stakeholders, including but not limited to: Sales, Fulfillment, Capital Markets, Risk Management, Audit, Technology, Finance, Compensation, and Retail Bank partners. Prepare in-depth analysis on potentially complex issues and present findings to Mortgage leadership. Responsibilities will go beyond simply collecting data. A successful candidate will independently develop insights and drive actions from the analysis. Problem solving should be based on quantitative analytics, with an ability to analyze large and complex datasets and perform root cause analysis. Must show autonomy, with clear judgment around appropriate escalation to senior management. Will need to be able to balance a strong results focus with a high quality bar and attention to detail. Given the role is on a strategy team, should be able to independently develop and execute an agenda in a fluid environment where prioritization can change rapidly. Must have strong written and verbal communication skills. Qualifications Required: At least 2 years experience in analysis in a corporate setting Ability to synthesize complex data sets and concisely deliver insights that identify root causes and outline possible solutions Ability to adapt to rapidly changing priorities Strong proficiency in basic computer applications, such as Microsoft Office Ability to deal with highly confidential information in a professional manner Work with minimal supervision in a fast paced, ever evolving environment where deadlines and prioritization can change rapidly Education: Bachelor's degree in any quantitative field, such as accounting, Finance, Mathematics, Statistics, Computer Science, Economics, Physical Sciences, Engineering Preferred Masters degree in Business or quantitative field Strongfamiliaritywith the mortgage origination process, with experience working in home lending or risk management 4+years of experience in statistical modeling, complex analysis Experience developing dashboards in Tableau or similar data visualization tool Experience working with database analysis tools, such as SQL, Crystal Reports Experience with scripting languages, automation Hours and Work Schedule Hours per week: 40 Work Schedule: Monday-Friday Associated topics: analyse, analyst, financial analyst, financial analytic, government, guidance, investment analyst, market, monitor, valuation analyst
Aug 26, 2019
Location Texas Location Job ID/ Req. Number197178 Job ID/ Req. Number Category Administration Category Full/Part Time F Full/Part Time Shift 1st Shift Shift Description The Mortgage Strategy Team at Citizens Bank is responsible for advising senior leadership via analytic insights, directly influencing the day-to-day and long term strategy of the Retail Originations and Operations teams. This team has been critical in the continued evolution of the business, aiding in its growth as one of the largest mortgage originations businesses amongst regional banks in the entire country. A critical component of this team is the business analysts who drive these insights. A Senior Business Analyst on the Mortgage Strategy Team will possess the strategic and analytical skills to help guide the evolution of the mortgage business. The ideal candidate must show autonomy and clear ownership of strategic initiatives, executing projects and performing complex analyses where they perform independent root-cause analysis in order to drive business recommendations. The Senior Business Analyst will work closely with the Head of Strategy, other analysts on the strategy team, senior mortgage leadership, and a multitude of business partner groups such as Sales, Operations, Capital Markets, Risk Management, Audit, Technology, Finance, Compensation, and Retail Bank partners. Primary responsibilities will include (but are not limited to): Show clear business ownership for strategic initiatives, managing all aspects of the analysis and project management in order to drive implementationand continued monitoring of strategicinitiatives. Execute projects, analyses, and reports across ageographically dispersed team under direction of senior leadership while collaborating with amultitude of potential stakeholders, including but not limited to: Sales, Fulfillment, Capital Markets, Risk Management, Audit, Technology, Finance, Compensation, and Retail Bank partners. Prepare in-depth analysis on potentially complex issues and present findings to Mortgage leadership. Responsibilities will go beyond simply collecting data. A successful candidate will independently develop insights and drive actions from the analysis. Problem solving should be based on quantitative analytics, with an ability to analyze large and complex datasets and perform root cause analysis. Must show autonomy, with clear judgment around appropriate escalation to senior management. Will need to be able to balance a strong results focus with a high quality bar and attention to detail. Given the role is on a strategy team, should be able to independently develop and execute an agenda in a fluid environment where prioritization can change rapidly. Must have strong written and verbal communication skills. Qualifications Required: At least 2 years experience in analysis in a corporate setting Ability to synthesize complex data sets and concisely deliver insights that identify root causes and outline possible solutions Ability to adapt to rapidly changing priorities Strong proficiency in basic computer applications, such as Microsoft Office Ability to deal with highly confidential information in a professional manner Work with minimal supervision in a fast paced, ever evolving environment where deadlines and prioritization can change rapidly Education: Bachelor's degree in any quantitative field, such as accounting, Finance, Mathematics, Statistics, Computer Science, Economics, Physical Sciences, Engineering Preferred Masters degree in Business or quantitative field Strongfamiliaritywith the mortgage origination process, with experience working in home lending or risk management 4+years of experience in statistical modeling, complex analysis Experience developing dashboards in Tableau or similar data visualization tool Experience working with database analysis tools, such as SQL, Crystal Reports Experience with scripting languages, automation Hours and Work Schedule Hours per week: 40 Work Schedule: Monday-Friday Associated topics: analyse, analyst, financial analyst, financial analytic, government, guidance, investment analyst, market, monitor, valuation analyst
Location Texas Location Job ID/ Req. Number197178 Job ID/ Req. Number Category Administration Category Full/Part Time F Full/Part Time Shift 1st Shift Shift Description The Mortgage Strategy Team at Citizens Bank is responsible for advising senior leadership via analytic insights, directly influencing the day-to-day and long term strategy of the Retail Originations and Operations teams. This team has been critical in the continued evolution of the business, aiding in its growth as one of the largest mortgage originations businesses amongst regional banks in the entire country. A critical component of this team is the business analysts who drive these insights. A Senior Business Analyst on the Mortgage Strategy Team will possess the strategic and analytical skills to help guide the evolution of the mortgage business. The ideal candidate must show autonomy and clear ownership of strategic initiatives, executing projects and performing complex analyses where they perform independent root-cause analysis in order to drive business recommendations. The Senior Business Analyst will work closely with the Head of Strategy, other analysts on the strategy team, senior mortgage leadership, and a multitude of business partner groups such as Sales, Operations, Capital Markets, Risk Management, Audit, Technology, Finance, Compensation, and Retail Bank partners. Primary responsibilities will include (but are not limited to): Show clear business ownership for strategic initiatives, managing all aspects of the analysis and project management in order to drive implementationand continued monitoring of strategicinitiatives. Execute projects, analyses, and reports across ageographically dispersed team under direction of senior leadership while collaborating with amultitude of potential stakeholders, including but not limited to: Sales, Fulfillment, Capital Markets, Risk Management, Audit, Technology, Finance, Compensation, and Retail Bank partners. Prepare in-depth analysis on potentially complex issues and present findings to Mortgage leadership. Responsibilities will go beyond simply collecting data. A successful candidate will independently develop insights and drive actions from the analysis. Problem solving should be based on quantitative analytics, with an ability to analyze large and complex datasets and perform root cause analysis. Must show autonomy, with clear judgment around appropriate escalation to senior management. Will need to be able to balance a strong results focus with a high quality bar and attention to detail. Given the role is on a strategy team, should be able to independently develop and execute an agenda in a fluid environment where prioritization can change rapidly. Must have strong written and verbal communication skills. Qualifications Required: At least 2 years experience in analysis in a corporate setting Ability to synthesize complex data sets and concisely deliver insights that identify root causes and outline possible solutions Ability to adapt to rapidly changing priorities Strong proficiency in basic computer applications, such as Microsoft Office Ability to deal with highly confidential information in a professional manner Work with minimal supervision in a fast paced, ever evolving environment where deadlines and prioritization can change rapidly Education: Bachelor's degree in any quantitative field, such as accounting, Finance, Mathematics, Statistics, Computer Science, Economics, Physical Sciences, Engineering Preferred Masters degree in Business or quantitative field Strongfamiliaritywith the mortgage origination process, with experience working in home lending or risk management 4+years of experience in statistical modeling, complex analysis Experience developing dashboards in Tableau or similar data visualization tool Experience working with database analysis tools, such as SQL, Crystal Reports Experience with scripting languages, automation Hours and Work Schedule Hours per week: 40 Work Schedule: Monday-Friday Associated topics: analyse, analyst, financial analyst, financial analytic, government, guidance, investment analyst, market, monitor, valuation analyst
Aug 26, 2019
Location Texas Location Job ID/ Req. Number197178 Job ID/ Req. Number Category Administration Category Full/Part Time F Full/Part Time Shift 1st Shift Shift Description The Mortgage Strategy Team at Citizens Bank is responsible for advising senior leadership via analytic insights, directly influencing the day-to-day and long term strategy of the Retail Originations and Operations teams. This team has been critical in the continued evolution of the business, aiding in its growth as one of the largest mortgage originations businesses amongst regional banks in the entire country. A critical component of this team is the business analysts who drive these insights. A Senior Business Analyst on the Mortgage Strategy Team will possess the strategic and analytical skills to help guide the evolution of the mortgage business. The ideal candidate must show autonomy and clear ownership of strategic initiatives, executing projects and performing complex analyses where they perform independent root-cause analysis in order to drive business recommendations. The Senior Business Analyst will work closely with the Head of Strategy, other analysts on the strategy team, senior mortgage leadership, and a multitude of business partner groups such as Sales, Operations, Capital Markets, Risk Management, Audit, Technology, Finance, Compensation, and Retail Bank partners. Primary responsibilities will include (but are not limited to): Show clear business ownership for strategic initiatives, managing all aspects of the analysis and project management in order to drive implementationand continued monitoring of strategicinitiatives. Execute projects, analyses, and reports across ageographically dispersed team under direction of senior leadership while collaborating with amultitude of potential stakeholders, including but not limited to: Sales, Fulfillment, Capital Markets, Risk Management, Audit, Technology, Finance, Compensation, and Retail Bank partners. Prepare in-depth analysis on potentially complex issues and present findings to Mortgage leadership. Responsibilities will go beyond simply collecting data. A successful candidate will independently develop insights and drive actions from the analysis. Problem solving should be based on quantitative analytics, with an ability to analyze large and complex datasets and perform root cause analysis. Must show autonomy, with clear judgment around appropriate escalation to senior management. Will need to be able to balance a strong results focus with a high quality bar and attention to detail. Given the role is on a strategy team, should be able to independently develop and execute an agenda in a fluid environment where prioritization can change rapidly. Must have strong written and verbal communication skills. Qualifications Required: At least 2 years experience in analysis in a corporate setting Ability to synthesize complex data sets and concisely deliver insights that identify root causes and outline possible solutions Ability to adapt to rapidly changing priorities Strong proficiency in basic computer applications, such as Microsoft Office Ability to deal with highly confidential information in a professional manner Work with minimal supervision in a fast paced, ever evolving environment where deadlines and prioritization can change rapidly Education: Bachelor's degree in any quantitative field, such as accounting, Finance, Mathematics, Statistics, Computer Science, Economics, Physical Sciences, Engineering Preferred Masters degree in Business or quantitative field Strongfamiliaritywith the mortgage origination process, with experience working in home lending or risk management 4+years of experience in statistical modeling, complex analysis Experience developing dashboards in Tableau or similar data visualization tool Experience working with database analysis tools, such as SQL, Crystal Reports Experience with scripting languages, automation Hours and Work Schedule Hours per week: 40 Work Schedule: Monday-Friday Associated topics: analyse, analyst, financial analyst, financial analytic, government, guidance, investment analyst, market, monitor, valuation analyst
Location Texas Location Job ID/ Req. Number197178 Job ID/ Req. Number Category Administration Category Full/Part Time F Full/Part Time Shift 1st Shift Shift Description The Mortgage Strategy Team at Citizens Bank is responsible for advising senior leadership via analytic insights, directly influencing the day-to-day and long term strategy of the Retail Originations and Operations teams. This team has been critical in the continued evolution of the business, aiding in its growth as one of the largest mortgage originations businesses amongst regional banks in the entire country. A critical component of this team is the business analysts who drive these insights. A Senior Business Analyst on the Mortgage Strategy Team will possess the strategic and analytical skills to help guide the evolution of the mortgage business. The ideal candidate must show autonomy and clear ownership of strategic initiatives, executing projects and performing complex analyses where they perform independent root-cause analysis in order to drive business recommendations. The Senior Business Analyst will work closely with the Head of Strategy, other analysts on the strategy team, senior mortgage leadership, and a multitude of business partner groups such as Sales, Operations, Capital Markets, Risk Management, Audit, Technology, Finance, Compensation, and Retail Bank partners. Primary responsibilities will include (but are not limited to): Show clear business ownership for strategic initiatives, managing all aspects of the analysis and project management in order to drive implementationand continued monitoring of strategicinitiatives. Execute projects, analyses, and reports across ageographically dispersed team under direction of senior leadership while collaborating with amultitude of potential stakeholders, including but not limited to: Sales, Fulfillment, Capital Markets, Risk Management, Audit, Technology, Finance, Compensation, and Retail Bank partners. Prepare in-depth analysis on potentially complex issues and present findings to Mortgage leadership. Responsibilities will go beyond simply collecting data. A successful candidate will independently develop insights and drive actions from the analysis. Problem solving should be based on quantitative analytics, with an ability to analyze large and complex datasets and perform root cause analysis. Must show autonomy, with clear judgment around appropriate escalation to senior management. Will need to be able to balance a strong results focus with a high quality bar and attention to detail. Given the role is on a strategy team, should be able to independently develop and execute an agenda in a fluid environment where prioritization can change rapidly. Must have strong written and verbal communication skills. Qualifications Required: At least 2 years experience in analysis in a corporate setting Ability to synthesize complex data sets and concisely deliver insights that identify root causes and outline possible solutions Ability to adapt to rapidly changing priorities Strong proficiency in basic computer applications, such as Microsoft Office Ability to deal with highly confidential information in a professional manner Work with minimal supervision in a fast paced, ever evolving environment where deadlines and prioritization can change rapidly Education: Bachelor's degree in any quantitative field, such as accounting, Finance, Mathematics, Statistics, Computer Science, Economics, Physical Sciences, Engineering Preferred Masters degree in Business or quantitative field Strongfamiliaritywith the mortgage origination process, with experience working in home lending or risk management 4+years of experience in statistical modeling, complex analysis Experience developing dashboards in Tableau or similar data visualization tool Experience working with database analysis tools, such as SQL, Crystal Reports Experience with scripting languages, automation Hours and Work Schedule Hours per week: 40 Work Schedule: Monday-Friday Associated topics: analyse, analyst, financial analyst, financial analytic, government, guidance, investment analyst, market, monitor, valuation analyst
Aug 26, 2019
Location Texas Location Job ID/ Req. Number197178 Job ID/ Req. Number Category Administration Category Full/Part Time F Full/Part Time Shift 1st Shift Shift Description The Mortgage Strategy Team at Citizens Bank is responsible for advising senior leadership via analytic insights, directly influencing the day-to-day and long term strategy of the Retail Originations and Operations teams. This team has been critical in the continued evolution of the business, aiding in its growth as one of the largest mortgage originations businesses amongst regional banks in the entire country. A critical component of this team is the business analysts who drive these insights. A Senior Business Analyst on the Mortgage Strategy Team will possess the strategic and analytical skills to help guide the evolution of the mortgage business. The ideal candidate must show autonomy and clear ownership of strategic initiatives, executing projects and performing complex analyses where they perform independent root-cause analysis in order to drive business recommendations. The Senior Business Analyst will work closely with the Head of Strategy, other analysts on the strategy team, senior mortgage leadership, and a multitude of business partner groups such as Sales, Operations, Capital Markets, Risk Management, Audit, Technology, Finance, Compensation, and Retail Bank partners. Primary responsibilities will include (but are not limited to): Show clear business ownership for strategic initiatives, managing all aspects of the analysis and project management in order to drive implementationand continued monitoring of strategicinitiatives. Execute projects, analyses, and reports across ageographically dispersed team under direction of senior leadership while collaborating with amultitude of potential stakeholders, including but not limited to: Sales, Fulfillment, Capital Markets, Risk Management, Audit, Technology, Finance, Compensation, and Retail Bank partners. Prepare in-depth analysis on potentially complex issues and present findings to Mortgage leadership. Responsibilities will go beyond simply collecting data. A successful candidate will independently develop insights and drive actions from the analysis. Problem solving should be based on quantitative analytics, with an ability to analyze large and complex datasets and perform root cause analysis. Must show autonomy, with clear judgment around appropriate escalation to senior management. Will need to be able to balance a strong results focus with a high quality bar and attention to detail. Given the role is on a strategy team, should be able to independently develop and execute an agenda in a fluid environment where prioritization can change rapidly. Must have strong written and verbal communication skills. Qualifications Required: At least 2 years experience in analysis in a corporate setting Ability to synthesize complex data sets and concisely deliver insights that identify root causes and outline possible solutions Ability to adapt to rapidly changing priorities Strong proficiency in basic computer applications, such as Microsoft Office Ability to deal with highly confidential information in a professional manner Work with minimal supervision in a fast paced, ever evolving environment where deadlines and prioritization can change rapidly Education: Bachelor's degree in any quantitative field, such as accounting, Finance, Mathematics, Statistics, Computer Science, Economics, Physical Sciences, Engineering Preferred Masters degree in Business or quantitative field Strongfamiliaritywith the mortgage origination process, with experience working in home lending or risk management 4+years of experience in statistical modeling, complex analysis Experience developing dashboards in Tableau or similar data visualization tool Experience working with database analysis tools, such as SQL, Crystal Reports Experience with scripting languages, automation Hours and Work Schedule Hours per week: 40 Work Schedule: Monday-Friday Associated topics: analyse, analyst, financial analyst, financial analytic, government, guidance, investment analyst, market, monitor, valuation analyst