Allstate Insurance Company North Carolina, USA
Jan 19, 2020
Where good people build rewarding careers. Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life. Job Description Allstate Insurance Company has an exceptional opportunity for a Experienced Remote Auto Technical Adjuster! Combine your skills working with people and working with vehicles! Customers need us the most when they are involved in an accident. As an Allstate Remote Inside Auto Technical Adjuster you will play a vital role to ensure we deliver on our promise of delivering fair and efficient claim service. This position supports management in ensuring consistency of estimating practices from repair facilities and compliance to best practices. What you will do: Your role involves creating initial estimates from photos received from customers, agencies, or body shops. It also includes negotiating and settling supplements via live interactions with body shops or evaluating and adjusting written supplements. You will be writing Auto Damage Estimates from photos sent in by the customer. You will be challenged to manage multiple cases simultaneously, and solve problems in a fast-paced working environment. You will be measured on your excellent customer service, process compliance, ability to provide accurate estimates and reach fair and efficient claims resolutions while managing costs. Your success will be rewarded with our Total Rewards package which includes base pay, benefits, and opportunities for career advancement. Your Key Responsibilities: Customer Service •Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met •Researches and responds to moderately complex customer communications, concerns, conflicts or issues Damage Estimating •Investigates moderately complex files, reviews damage, reviews photos, and determines repairability or total loss •Prepares damage estimates for moderately complex claims and locates parts •Prepares, reviews, reconciles and/or approves supplements •Conditions vehicles and prepares report for customer •Evaluates diminished value in a moderately complex claim Claim Payment Processes - Issuance and Authority •Processes claims payments •Initiates system generated checks and pays appropriate parties Negotiation and Settlement Guidance •Negotiates and settles moderately complex claims in accordance with business unit best practices File Documentation and Reporting •Summarizes documents and enters into claim system notes •Documents a claim file with notes, evaluations and decision-making process Other Projects and Responsibilities •May participate in one or more moderately complex special assignments •May serve as a committee team lead for smaller projects or as a committee team member on medium projects Additional Criteria: •Candidates current work location must be more than 50 miles from an Allstate Digital Operating Center (DOC) location to be eligible for this position. •Current DOC employees must reside more than 50 miles from DOC to be eligible for this position! •"This position is not available to California residents" Job Qualifications Bachelors degree in related field preferred or equivalent experience •5-7 years auto estimating experience required; total loss experience a plus •Excellent written and verbal communication skills •Strong organizational and computer skills •Ability to be a self-starter and work independently •Previous experience using a computer estimating system such as ADP, CCC or Mitchell is a definite plus •ICAR platinum certification, ASE certification and/or an Adjuster's license are especially desirable •Bilingual candidates are strongly encouraged to apply •Military candidates are strongly encouraged to apply •Military experience is a plus Notice of Licensing Requirement As a condition of your employment, you may be expected to comply with the state specific licensing process and requirements to perform work as a claims adjuster. Failure to complete these requirements within the time frame designated by the hiring department may result in the termination of your employment with Allstate Insurance Company. The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen. Good Work. Good Life. Good Hands®. As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the "EEO is the Law" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.