Overview Join Our Virtual Tax Network! At Intuit, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable guidance, instilling trust and confidence, and building relationships with clients, all while using state of the art tools and technology. We are hiring credentialed tax experts (CPA/EA/Practicing Attorney) to join the largest virtual tax network in the world. Your strength as a tax professional will allow you to empower and educate people so that they can lead better lives, and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from! We are changing the way that people do their taxes, and providing world-class support from experts across the United States. The way that we support our customers is changing, and we want you to be a part of it! Our tax experts are agile; continually learning, working, and providing guidance in new and exciting ways. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws * Must possess active PTIN (Preparer Tax Identification Number) * 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software * Professional Circular 230 judgement * Audit experience a plus (IRS and state tax authorities) * Proficient with technology; solid knowledge of computer operations and software * Must have (or be willing to obtain) a dedicated internet connection and landline phone * Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring * Excellent verbal and written communication skills * Ability to work in a fast-paced environment with minimal supervision * Critical thinking, problem solving, and determination * Bilingual (English/Spanish) communication skills (written & spoken) a plus For internal use: tst
Feb 21, 2020
Overview Join Our Virtual Tax Network! At Intuit, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable guidance, instilling trust and confidence, and building relationships with clients, all while using state of the art tools and technology. We are hiring credentialed tax experts (CPA/EA/Practicing Attorney) to join the largest virtual tax network in the world. Your strength as a tax professional will allow you to empower and educate people so that they can lead better lives, and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from! We are changing the way that people do their taxes, and providing world-class support from experts across the United States. The way that we support our customers is changing, and we want you to be a part of it! Our tax experts are agile; continually learning, working, and providing guidance in new and exciting ways. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws * Must possess active PTIN (Preparer Tax Identification Number) * 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software * Professional Circular 230 judgement * Audit experience a plus (IRS and state tax authorities) * Proficient with technology; solid knowledge of computer operations and software * Must have (or be willing to obtain) a dedicated internet connection and landline phone * Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring * Excellent verbal and written communication skills * Ability to work in a fast-paced environment with minimal supervision * Critical thinking, problem solving, and determination * Bilingual (English/Spanish) communication skills (written & spoken) a plus For internal use: tst
Full and/or Part Time Premium Auditor positions available. Sign On Bonus Bonus up to $6,000 based on current insurance premium audit experience. Primary Purpose Conduct insurance premium audits for Worker’s Compensation and General Liability policies by auditing policyholder’s records, and applying manual rules and company standards. Essential Functions and Responsibilities – Job Description As a Premium Auditor, you will conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholder's records, and applying manual rules and company standards. You will work from home , but are required to travel up to daily, within a set territory, to each policyholder's location to conduct audits. A Premium Auditor will perform the following tasks: Prepare for the audit by identifying the necessary information and type of records needed. Prepare schedule to maximize optimal use of time. Correspond with insured via phone, email and mail to setup audit appointments. Examine the policyholder's records, gather data to determine correct classifications for business activities and write an effective description of operations. Prepare complete audit document, explain results to insured and communicate the results to the Home Office. NEIS will provide the following: Virtual classroom, online and on the job training Benefit Package - 401K, Dental, Life, Medical, Vision Base pay – paid weekly Plus -$35-$45 per billable hour production pay, rate based on experience Production pay – paid weekly Reimbursement of mileage expenses – paid weekly Laptop computer and other equipment needed to complete job effectively Reimbursement of miscellaneous expenses, such as, phone, internet, etc. – monthly The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required/Preferred: Prior experience is not required Bachelor’s degree in Business, Accounting or related field preferred Experience in bookkeeping, accounting or commercial insurance will be considered in lieu of a college degree Ability to read, analyze and interpret financial documents General PC knowledge including Microsoft Excel and Word. Knowledge of Visual Audit is a plus Ability to communicate well with external and internal customers Represent NEIS, Inc. in a professional manner Valid driver’s license and satisfactory driving record (based on NEIS Inc. guidelines) Why work for NEIS? Founded in 1945, NEIS has a long history of putting our customers first to provide the services they need. That’s why many of our clients consider us their first choice when it comes to premium audit. The NEIS team of professionals has the experience and knowledge to deliver those services with the highest standard of quality. We value our employees and still have a small company feel with the advantages of a large organization. This is more than a job, this is a career.
Feb 21, 2020
Full and/or Part Time Premium Auditor positions available. Sign On Bonus Bonus up to $6,000 based on current insurance premium audit experience. Primary Purpose Conduct insurance premium audits for Worker’s Compensation and General Liability policies by auditing policyholder’s records, and applying manual rules and company standards. Essential Functions and Responsibilities – Job Description As a Premium Auditor, you will conduct insurance premium audits for Workers Compensation, General Liability, and Automobile policies by auditing policyholder's records, and applying manual rules and company standards. You will work from home , but are required to travel up to daily, within a set territory, to each policyholder's location to conduct audits. A Premium Auditor will perform the following tasks: Prepare for the audit by identifying the necessary information and type of records needed. Prepare schedule to maximize optimal use of time. Correspond with insured via phone, email and mail to setup audit appointments. Examine the policyholder's records, gather data to determine correct classifications for business activities and write an effective description of operations. Prepare complete audit document, explain results to insured and communicate the results to the Home Office. NEIS will provide the following: Virtual classroom, online and on the job training Benefit Package - 401K, Dental, Life, Medical, Vision Base pay – paid weekly Plus -$35-$45 per billable hour production pay, rate based on experience Production pay – paid weekly Reimbursement of mileage expenses – paid weekly Laptop computer and other equipment needed to complete job effectively Reimbursement of miscellaneous expenses, such as, phone, internet, etc. – monthly The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required/Preferred: Prior experience is not required Bachelor’s degree in Business, Accounting or related field preferred Experience in bookkeeping, accounting or commercial insurance will be considered in lieu of a college degree Ability to read, analyze and interpret financial documents General PC knowledge including Microsoft Excel and Word. Knowledge of Visual Audit is a plus Ability to communicate well with external and internal customers Represent NEIS, Inc. in a professional manner Valid driver’s license and satisfactory driving record (based on NEIS Inc. guidelines) Why work for NEIS? Founded in 1945, NEIS has a long history of putting our customers first to provide the services they need. That’s why many of our clients consider us their first choice when it comes to premium audit. The NEIS team of professionals has the experience and knowledge to deliver those services with the highest standard of quality. We value our employees and still have a small company feel with the advantages of a large organization. This is more than a job, this is a career.
Remote Freelance Web Banner Designer and Animator Cardwell Beach, the world's best new marketing company, is looking for a web banner ad designer and animator to join our team. Ideally you are: incredibly hard working, humble, smart, collaborative and talented. As a web banner ad designer and animator you will design flat mockups and turn them into beautiful animated banner ads. We will start you off on a small starter project. Key Requirements Extensive banner ad design and animation experience Bonus if you are able to concept new ideas in addition to executing existing ideas This position is not unique in the sense that it is offsite. It is unique however in that the entire company was built in the remote format where we hire the best people we can possibly find vs someone who can commute to a silly cubicle. We care that you care. We are seeking passionate, detail-oriented applicants so your best chance at an interview is to show us some love and send us your resume, portfolio and rate to positions@cardwellbeach.com. Maybe even tell us why you'd be a great fit for this role!
Feb 21, 2020
Remote Freelance Web Banner Designer and Animator Cardwell Beach, the world's best new marketing company, is looking for a web banner ad designer and animator to join our team. Ideally you are: incredibly hard working, humble, smart, collaborative and talented. As a web banner ad designer and animator you will design flat mockups and turn them into beautiful animated banner ads. We will start you off on a small starter project. Key Requirements Extensive banner ad design and animation experience Bonus if you are able to concept new ideas in addition to executing existing ideas This position is not unique in the sense that it is offsite. It is unique however in that the entire company was built in the remote format where we hire the best people we can possibly find vs someone who can commute to a silly cubicle. We care that you care. We are seeking passionate, detail-oriented applicants so your best chance at an interview is to show us some love and send us your resume, portfolio and rate to positions@cardwellbeach.com. Maybe even tell us why you'd be a great fit for this role!
Job Responsibilities: As an Underwriter you will be responsible for managing and monitoring daily workflow of your files and be an expert on agency loan guidelines and Stearns internal underwriting procedures. Underwriter must make sound decisions on loans regarding the creditworthiness of borrowers while working closely with Retail MLO, and operations staff. Desired Skills, Experience, or Education: Our ideal candidate will possess; Minimum of 4 years’ current conventional and government underwriting experience in a wholesale or retail environment DE / SARS / LAPP designation preferred Current knowledge of RESPA and MDIA regulations Strong knowledge in “A” Paper, FNMA/FHLM; FHA/VA programs beneficial Proficiency with MS Excel, MS Word, Desktop Underwriter, Loan Prospector, and Calyx Point. 2 years AUS experience. Working knowledge of “Empower” is a plus Demonstrate high volume productivity. Must be detail oriented, organized and work efficiently under pressure. Excellent written and oral communication skills. Strong organizational and analytical skills. Demonstrate an OUTSTANDING level of customer service skills. Work independently and be “self-motivated”. Stearns Lending is an equal housing lender and is licensed to conduct business in 49 states and the District of Columbia. Additionally, Stearns Lending is an approved HUD (United States Department of Housing and Urban Development) lender; a Single Family Issuer for Ginnie Mae (Government National Mortgage Association); an approved Seller/Servicer for Fannie Mae (Federal National Mortgage Association); and an approved Seller/Servicer for Freddie Mac (Federal Home Loan Mortgage Corporation). Stearns Lending is also approved as a VA (United States Department of Veterans Affairs) lender, a USDA (United States Department of Agriculture) lender, and is an approved lending institution with FHA (Federal Housing Administration).
Feb 21, 2020
Job Responsibilities: As an Underwriter you will be responsible for managing and monitoring daily workflow of your files and be an expert on agency loan guidelines and Stearns internal underwriting procedures. Underwriter must make sound decisions on loans regarding the creditworthiness of borrowers while working closely with Retail MLO, and operations staff. Desired Skills, Experience, or Education: Our ideal candidate will possess; Minimum of 4 years’ current conventional and government underwriting experience in a wholesale or retail environment DE / SARS / LAPP designation preferred Current knowledge of RESPA and MDIA regulations Strong knowledge in “A” Paper, FNMA/FHLM; FHA/VA programs beneficial Proficiency with MS Excel, MS Word, Desktop Underwriter, Loan Prospector, and Calyx Point. 2 years AUS experience. Working knowledge of “Empower” is a plus Demonstrate high volume productivity. Must be detail oriented, organized and work efficiently under pressure. Excellent written and oral communication skills. Strong organizational and analytical skills. Demonstrate an OUTSTANDING level of customer service skills. Work independently and be “self-motivated”. Stearns Lending is an equal housing lender and is licensed to conduct business in 49 states and the District of Columbia. Additionally, Stearns Lending is an approved HUD (United States Department of Housing and Urban Development) lender; a Single Family Issuer for Ginnie Mae (Government National Mortgage Association); an approved Seller/Servicer for Fannie Mae (Federal National Mortgage Association); and an approved Seller/Servicer for Freddie Mac (Federal Home Loan Mortgage Corporation). Stearns Lending is also approved as a VA (United States Department of Veterans Affairs) lender, a USDA (United States Department of Agriculture) lender, and is an approved lending institution with FHA (Federal Housing Administration).
Get paid to share your opinion on everything! Vindale is the secure, reliable, and free way to earn money online! Work from the comfort of your own home. Make your own schedule. GET PAID CASH!
Feb 21, 2020
Get paid to share your opinion on everything! Vindale is the secure, reliable, and free way to earn money online! Work from the comfort of your own home. Make your own schedule. GET PAID CASH!
Data Entry Work at Home Job Entry-level job - Work From Home You Must Visit Our Website To Apply: www.ApplyTodayNow.net We are currently seeking clerical & administrative assistant candidates for many opportunities. These are long-term temp to perm positions. Weekly pay, and various locations available. Experience is helpful but not required. Job Requirements: • Computer with Internet access • Quiet working area away from distractions • Must be able to work independently and get the job done You Must Visit Our Website To Apply: www.ApplyTodayNow.net
Feb 21, 2020
Data Entry Work at Home Job Entry-level job - Work From Home You Must Visit Our Website To Apply: www.ApplyTodayNow.net We are currently seeking clerical & administrative assistant candidates for many opportunities. These are long-term temp to perm positions. Weekly pay, and various locations available. Experience is helpful but not required. Job Requirements: • Computer with Internet access • Quiet working area away from distractions • Must be able to work independently and get the job done You Must Visit Our Website To Apply: www.ApplyTodayNow.net
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role We are looking for an engaging, subject matter expert in the quality management software arena who has walked in the shoes of a quality manager at a process or discrete manufacturer. We want someone who possesses an empathetic understanding of the daily reality of the quality manager to aid our prospects understanding of the value of Vault QualityOne and to help inform Veeva’s sales, marketing and engineering on areas to improve our quality offering in support of our prospects and customers. What You'll Do Support early stage sales engagements to assist in positioning the Vault QualityOne offering at prospective accounts. Assist in creating sales presentations, responding to RFI/P’s and supporting oral defenses at prospective accounts. Be the subject matter expert on the Vault QualityOne team for both external, customer facing engagements, as well as internal business and product framing exercises. Define industry influence strategy to enhance the market awareness and visibility of the QualityOne offering. Develop thought leadership presentations and content to support sales and marketing agenda. Be the Veeva Quality expert in support of press, PR/IR, analyst and industry trade events Requirements Consulting experience in CPG and/or Chemicals industry with emphasis on developing and managing effective quality management systems. Specific and relevant experience in regulatory compliance matters in Food & Beverage and/or Chemicals markets. Direct experience managing QMS and related products. Specific and relevant experience in regulatory compliance matters. Experience working for a process and/or discrete manufacturer. College degree and 10-years of related working experience. Willingness to travel. Nice to Have Strong listener who can adjust and relate to an audience Strong communication and writing skills to deliver a persuasive and compelling argument Team oriented Empathetic person who can get to a deeper level of understanding of a customer need or issue Perks & Benefits Flexible PTO Allocations for continuous learning & development And so much more! Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Feb 21, 2020
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role We are looking for an engaging, subject matter expert in the quality management software arena who has walked in the shoes of a quality manager at a process or discrete manufacturer. We want someone who possesses an empathetic understanding of the daily reality of the quality manager to aid our prospects understanding of the value of Vault QualityOne and to help inform Veeva’s sales, marketing and engineering on areas to improve our quality offering in support of our prospects and customers. What You'll Do Support early stage sales engagements to assist in positioning the Vault QualityOne offering at prospective accounts. Assist in creating sales presentations, responding to RFI/P’s and supporting oral defenses at prospective accounts. Be the subject matter expert on the Vault QualityOne team for both external, customer facing engagements, as well as internal business and product framing exercises. Define industry influence strategy to enhance the market awareness and visibility of the QualityOne offering. Develop thought leadership presentations and content to support sales and marketing agenda. Be the Veeva Quality expert in support of press, PR/IR, analyst and industry trade events Requirements Consulting experience in CPG and/or Chemicals industry with emphasis on developing and managing effective quality management systems. Specific and relevant experience in regulatory compliance matters in Food & Beverage and/or Chemicals markets. Direct experience managing QMS and related products. Specific and relevant experience in regulatory compliance matters. Experience working for a process and/or discrete manufacturer. College degree and 10-years of related working experience. Willingness to travel. Nice to Have Strong listener who can adjust and relate to an audience Strong communication and writing skills to deliver a persuasive and compelling argument Team oriented Empathetic person who can get to a deeper level of understanding of a customer need or issue Perks & Benefits Flexible PTO Allocations for continuous learning & development And so much more! Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Overview Join Our Virtual Tax Network! At Intuit, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable guidance, instilling trust and confidence, and building relationships with clients, all while using state of the art tools and technology. We are hiring credentialed tax experts (CPA/EA/Practicing Attorney) to join the largest virtual tax network in the world. Your strength as a tax professional will allow you to empower and educate people so that they can lead better lives, and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from! We are changing the way that people do their taxes, and providing world-class support from experts across the United States. The way that we support our customers is changing, and we want you to be a part of it! Our tax experts are agile; continually learning, working, and providing guidance in new and exciting ways. Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries Document customer interactions Qualifications Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws Must possess active PTIN (Preparer Tax Identification Number) 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software Professional Circular 230 judgement Audit experience a plus (IRS and state tax authorities) Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated internet connection and landline phone Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, and determination Bilingual (English/Spanish) communication skills (written & spoken) a plus For internal use: tst
Feb 21, 2020
Overview Join Our Virtual Tax Network! At Intuit, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable guidance, instilling trust and confidence, and building relationships with clients, all while using state of the art tools and technology. We are hiring credentialed tax experts (CPA/EA/Practicing Attorney) to join the largest virtual tax network in the world. Your strength as a tax professional will allow you to empower and educate people so that they can lead better lives, and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from! We are changing the way that people do their taxes, and providing world-class support from experts across the United States. The way that we support our customers is changing, and we want you to be a part of it! Our tax experts are agile; continually learning, working, and providing guidance in new and exciting ways. Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries Document customer interactions Qualifications Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws Must possess active PTIN (Preparer Tax Identification Number) 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software Professional Circular 230 judgement Audit experience a plus (IRS and state tax authorities) Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated internet connection and landline phone Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, and determination Bilingual (English/Spanish) communication skills (written & spoken) a plus For internal use: tst
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role The Regulatory Intelligence Analyst will work on the creation and maintenance of a global database of regulatory and guidance documents for the management of submissions, registrations and reports to health authorities. You will identify and collect eCTD specifications, product license procedures and health authority reporting requirements (for initiatives such as IDMP). You also will be the go-to contact for our professional services teams helping clients to incorporate that intelligence into their implementations. The successful candidate will also help develop tools to assist our customers and internal teams as they review and adopt our regulatory intelligence.
Feb 21, 2020
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role The Regulatory Intelligence Analyst will work on the creation and maintenance of a global database of regulatory and guidance documents for the management of submissions, registrations and reports to health authorities. You will identify and collect eCTD specifications, product license procedures and health authority reporting requirements (for initiatives such as IDMP). You also will be the go-to contact for our professional services teams helping clients to incorporate that intelligence into their implementations. The successful candidate will also help develop tools to assist our customers and internal teams as they review and adopt our regulatory intelligence.
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for an experienced proposal manager to join our Proposal Management team. As a proposal manager, you will support Veeva’s sales organization in the RFP/RFI process by preparing well written, accurate and cohesive proposals in response to the client’s needs, highlighting Veeva’s experience and advantages and benefits over the competition. Exceptional writing, editing/formatting, organization and time management skills are a must. What You'll Do Create winning proposals for complex solutions (SaaS and implementation services) that address the client’s needs while highlighting Veeva’s experience and advantages over the competition Manage overall RFI/RFP activities – from initial receipt to final submission to the client – to ensure an on-time submission Coordinate the contributions of the contributing team members (i.e., sales, solution consulting, professional services, product, strategy, IT Security and other SMEs, as needed) to develop high quality, compliant responses that put Veeva in the best position to win Participate in team alignment calls and strategy discussions to clarify scope of work, gain insights into the business opportunity, understand key messages/differentiators and develop win themes Participate in the bid/no-bid decision process Create the customer response template and manage project workflow through the RFP process (i.e., draft, review, approval) Format, proofread and edit for accuracy, clarity and readability Assure on-going familiarity with Veeva’s response templates and processes for the timely and effective completion of RFI/RFPs and proposals Proactively manage a workload that includes responsibility for multiple proposal assignments and other tasks, as required, in a fast-paced, deadline-driven environment Ensure all submission deadlines are met The proposal team supports a global organization; the candidate’s ability and willingness to work across time zones and geographies, as needed, is paramount to our core value of customer success Requirement Bachelor’s degree in Business Administration, Communications, English, Marketing, or related field, or equivalent work experience as a proposal manager 4+ years’ experience managing complex proposals in a fast-paced, B2B environment – life sciences and/or SaaS technology strongly preferred Excellent communicator (written and oral), able to translate complicated ideas into language easily understood by others Exceptional organizational and project management skills Strict attention to detail and accuracy; expert formatting, editing and proofreading skills Superior project and time management skills, able to effectively coordinate various levels of SMEs effectively to deliver complicated responses on-time – able to work successfully under time sensitive deadlines and in stressful environments Able to effectively prioritize among multiple, competing, high priority responses Self-motivated and self-managed, with an ownership mentality Team player, able to work both collaboratively and independently Displays a positive attitude and sense of urgency Ability and willingness to work across time zones and geographies, as needed Ability to work irregular and/or extended hours, as needed, to meet the client’s proposal deadline Strong proficiency in Microsoft Suite (Word, Excel, PowerPoint), including use of Styles in Word Nice to Have Experience in CRM, content and data management, master data management or artificial intelligence in the life sciences industry Understanding of cloud/SaaS technology Experience with salesforce.com Experience with proposal management tools/applications/portals (e.g., Ariba, Loopio, etc.) Perks & Benefits Flexible PTO Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Feb 21, 2020
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for an experienced proposal manager to join our Proposal Management team. As a proposal manager, you will support Veeva’s sales organization in the RFP/RFI process by preparing well written, accurate and cohesive proposals in response to the client’s needs, highlighting Veeva’s experience and advantages and benefits over the competition. Exceptional writing, editing/formatting, organization and time management skills are a must. What You'll Do Create winning proposals for complex solutions (SaaS and implementation services) that address the client’s needs while highlighting Veeva’s experience and advantages over the competition Manage overall RFI/RFP activities – from initial receipt to final submission to the client – to ensure an on-time submission Coordinate the contributions of the contributing team members (i.e., sales, solution consulting, professional services, product, strategy, IT Security and other SMEs, as needed) to develop high quality, compliant responses that put Veeva in the best position to win Participate in team alignment calls and strategy discussions to clarify scope of work, gain insights into the business opportunity, understand key messages/differentiators and develop win themes Participate in the bid/no-bid decision process Create the customer response template and manage project workflow through the RFP process (i.e., draft, review, approval) Format, proofread and edit for accuracy, clarity and readability Assure on-going familiarity with Veeva’s response templates and processes for the timely and effective completion of RFI/RFPs and proposals Proactively manage a workload that includes responsibility for multiple proposal assignments and other tasks, as required, in a fast-paced, deadline-driven environment Ensure all submission deadlines are met The proposal team supports a global organization; the candidate’s ability and willingness to work across time zones and geographies, as needed, is paramount to our core value of customer success Requirement Bachelor’s degree in Business Administration, Communications, English, Marketing, or related field, or equivalent work experience as a proposal manager 4+ years’ experience managing complex proposals in a fast-paced, B2B environment – life sciences and/or SaaS technology strongly preferred Excellent communicator (written and oral), able to translate complicated ideas into language easily understood by others Exceptional organizational and project management skills Strict attention to detail and accuracy; expert formatting, editing and proofreading skills Superior project and time management skills, able to effectively coordinate various levels of SMEs effectively to deliver complicated responses on-time – able to work successfully under time sensitive deadlines and in stressful environments Able to effectively prioritize among multiple, competing, high priority responses Self-motivated and self-managed, with an ownership mentality Team player, able to work both collaboratively and independently Displays a positive attitude and sense of urgency Ability and willingness to work across time zones and geographies, as needed Ability to work irregular and/or extended hours, as needed, to meet the client’s proposal deadline Strong proficiency in Microsoft Suite (Word, Excel, PowerPoint), including use of Styles in Word Nice to Have Experience in CRM, content and data management, master data management or artificial intelligence in the life sciences industry Understanding of cloud/SaaS technology Experience with salesforce.com Experience with proposal management tools/applications/portals (e.g., Ariba, Loopio, etc.) Perks & Benefits Flexible PTO Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role Veeva Systems is looking for a passionate, energetic and critical-thinking Post Implementation Manager to support our CDMS (EDC) Customers in the study conduct and close out phases of their clinical trials.The Post Implementation Manager provides post-go-live support and guidance for Vault CDMS (EDC) customers. In this role, you’ll work with multiple clients to manage Customer-driven activities and take proactive measures to engage with Customers to build strong long-lasting relationships. Opportunities are available across the United States for this role. The work location is remote within the U.S. Qualified U.S. based candidates are encouraged to apply.
Feb 21, 2020
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role Veeva Systems is looking for a passionate, energetic and critical-thinking Post Implementation Manager to support our CDMS (EDC) Customers in the study conduct and close out phases of their clinical trials.The Post Implementation Manager provides post-go-live support and guidance for Vault CDMS (EDC) customers. In this role, you’ll work with multiple clients to manage Customer-driven activities and take proactive measures to engage with Customers to build strong long-lasting relationships. Opportunities are available across the United States for this role. The work location is remote within the U.S. Qualified U.S. based candidates are encouraged to apply.
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role Do you love solving business problems with technology? Are you an innovator? Do you love to learn and thrive navigating new situations and environments? Come help us transform how regulatory information is managed in Life Sciences! Veeva’s Vault RIM suite is the industry’s only unified software solution that provides fully integrated regulatory information management (RIM) capabilities including data and document management, submission publishing and archival on a single cloud-based platform.Veeva Systems is looking for Life Sciences Consultants with system implementation experience and a passion for helping customers optimize their regulatory data and document management process.As a key member of our Professional Services team, the Consultant will be responsible for understanding our customers’ global regulatory needs, translating requirements into solution design, and defining global strategies for deploying our cloud-based solution for managing regulatory information across the enterprise.Opportunities are available across the United States for this role.
Feb 21, 2020
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role Do you love solving business problems with technology? Are you an innovator? Do you love to learn and thrive navigating new situations and environments? Come help us transform how regulatory information is managed in Life Sciences! Veeva’s Vault RIM suite is the industry’s only unified software solution that provides fully integrated regulatory information management (RIM) capabilities including data and document management, submission publishing and archival on a single cloud-based platform.Veeva Systems is looking for Life Sciences Consultants with system implementation experience and a passion for helping customers optimize their regulatory data and document management process.As a key member of our Professional Services team, the Consultant will be responsible for understanding our customers’ global regulatory needs, translating requirements into solution design, and defining global strategies for deploying our cloud-based solution for managing regulatory information across the enterprise.Opportunities are available across the United States for this role.
BAYADA Home Health Care, has an immediate opening for a Full time Medicare Case Managemen t RN with OASIS and Coding certification to work remotely . BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. Apply your skills and knowledge of OASIS and ICD-10 coding to help clients receive the home health care services they need. Responsibilities of a Remote Clinical Coder: Oversee the management of Medicare and PPS model clients from referral through final billing. Ensure proper services are provided to Medicare and PPS model clients within the PPS guidelines. Perform final review and lock OASIS. Prevent or decrease the occasion of Medicare denials by assuring proper coding and documentation on the plan of care/485. Review clinical information for appropriateness, congruency and accuracy as it relates to the OASIS and 485 while using the Medicare PPS billing model and CMS guidelines. Review and communicate OASIS edit information to each service office to promote OASIS accuracy. Provide support and communication to all disciplines within the service office. Utilization review of existing clinical documents for potential under and over utilization of services. Provide customer service/education and act as a resource to Medicare Certified Offices with regards to CMS guidelines, Home Care Coding, PPS guidelines and billing related issues. Provide ongoing communication with service offices via e-mail, zoom, or telephone (specific to the service office needs). Perform related duties, or as required or requested by Supervisor. Provide SOC visit utilization guidance to service offices based on HHRG (Nursing) and functional scores (Therapy) Timely review and coding of OASIS documents with productivity maintained at the quarterly target set by the Director of MCM. Communication with service offices monthly and as appropriate with a focus on documentation trends, star ratings and potential revenue impact. Qualifications for the Remote Clinical Coder: Active State RN Nursing License Minimum of 2 years clinical nursing experience, home care experience required. COS-C or HCS-O OASIS Certification required prior to hire HCS-D Home Health Care Coding Certification required prior to hire Minimum of 1 year experience with coding and OASIS review. Knowledge of OASIS C, Home Care and Medicare regulations Excellent organizational, interpersonal and communication skills Process oriented, has meticulous attention to detail, and is able to work as part of a team in a busy, high-energy, fast-paced environment. BAYADA offers: Comprehensive salary, commensurate with experience. benefits package including: medical/dental/prescription/vision paid time off 401k with company match tuition reimbursement short/long term disability BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. Be part of a caring, professional team that is instrumental in providing the highest quality care while developing your career with an industry leader. Apply now for immediate consideration. EOE RN, Oasis, clinical coding, Medicare, case manager, ICD-10, HCS-D, COS-C, HCS-O
Feb 21, 2020
BAYADA Home Health Care, has an immediate opening for a Full time Medicare Case Managemen t RN with OASIS and Coding certification to work remotely . BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. Apply your skills and knowledge of OASIS and ICD-10 coding to help clients receive the home health care services they need. Responsibilities of a Remote Clinical Coder: Oversee the management of Medicare and PPS model clients from referral through final billing. Ensure proper services are provided to Medicare and PPS model clients within the PPS guidelines. Perform final review and lock OASIS. Prevent or decrease the occasion of Medicare denials by assuring proper coding and documentation on the plan of care/485. Review clinical information for appropriateness, congruency and accuracy as it relates to the OASIS and 485 while using the Medicare PPS billing model and CMS guidelines. Review and communicate OASIS edit information to each service office to promote OASIS accuracy. Provide support and communication to all disciplines within the service office. Utilization review of existing clinical documents for potential under and over utilization of services. Provide customer service/education and act as a resource to Medicare Certified Offices with regards to CMS guidelines, Home Care Coding, PPS guidelines and billing related issues. Provide ongoing communication with service offices via e-mail, zoom, or telephone (specific to the service office needs). Perform related duties, or as required or requested by Supervisor. Provide SOC visit utilization guidance to service offices based on HHRG (Nursing) and functional scores (Therapy) Timely review and coding of OASIS documents with productivity maintained at the quarterly target set by the Director of MCM. Communication with service offices monthly and as appropriate with a focus on documentation trends, star ratings and potential revenue impact. Qualifications for the Remote Clinical Coder: Active State RN Nursing License Minimum of 2 years clinical nursing experience, home care experience required. COS-C or HCS-O OASIS Certification required prior to hire HCS-D Home Health Care Coding Certification required prior to hire Minimum of 1 year experience with coding and OASIS review. Knowledge of OASIS C, Home Care and Medicare regulations Excellent organizational, interpersonal and communication skills Process oriented, has meticulous attention to detail, and is able to work as part of a team in a busy, high-energy, fast-paced environment. BAYADA offers: Comprehensive salary, commensurate with experience. benefits package including: medical/dental/prescription/vision paid time off 401k with company match tuition reimbursement short/long term disability BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. Be part of a caring, professional team that is instrumental in providing the highest quality care while developing your career with an industry leader. Apply now for immediate consideration. EOE RN, Oasis, clinical coding, Medicare, case manager, ICD-10, HCS-D, COS-C, HCS-O
Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries Document customer interactions Qualifications Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws Must possess active PTIN (Preparer Tax Identification Number) 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software Professional Circular 230 judgement Audit experience a plus (IRS and state tax authorities) Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated internet connection and landline phone Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, and determination Bilingual (English/Spanish) communication skills (written & spoken) a plus For internal use: tst
Feb 21, 2020
Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries Document customer interactions Qualifications Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws Must possess active PTIN (Preparer Tax Identification Number) 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software Professional Circular 230 judgement Audit experience a plus (IRS and state tax authorities) Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated internet connection and landline phone Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, and determination Bilingual (English/Spanish) communication skills (written & spoken) a plus For internal use: tst
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role Tired of trying to make old technology work in pharma? Looking for an opportunity to do something new, exciting and with a clear value proposition for your customer? Veeva is looking for an EU-based experienced R&D IT program leader to manage implementation programs at Veeva’s largest Vault customers globally and guide the transformation of their R&D technology landscape. You will work closely with Veeva’s Account Management Team to ensure delivery success across your Vault R&D program(s), continuous improvement of existing applications and overall Customer Success for the programs.
Feb 21, 2020
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role Tired of trying to make old technology work in pharma? Looking for an opportunity to do something new, exciting and with a clear value proposition for your customer? Veeva is looking for an EU-based experienced R&D IT program leader to manage implementation programs at Veeva’s largest Vault customers globally and guide the transformation of their R&D technology landscape. You will work closely with Veeva’s Account Management Team to ensure delivery success across your Vault R&D program(s), continuous improvement of existing applications and overall Customer Success for the programs.
Position Type: Non-exempt, Part-time, Hourly Hours: 6:00 am-10:00 am PT (8:00 am- 12:00 pm CT, 9:00 am - 1:00 pm ET) Monday through Friday, and occasional on-call weekend hours (on rotation with other team members) These hours may fluctuate to accommodate team members vacations/illness or changing customer support needs, flexibility is required. Pay Rate: $16-18 per hr depending on experience Location: Remote Reports to: Director of Client Services About HiringThing HiringThing is online software that helps companies post jobs online, manage applicants and hire great employees. We were founded in 2012 with the mission to deliver intuitive, easy-to-use recruiting software across multiple sales channels and product types. HiringThing operates in a flexible startup environment where employees can be hands-on in helping build a new company. This is a remote position, so team members will thrive in a work from home environment. Our team stays connected through daily communication and regular video calls. Summary HiringThing is seeking a part-time, remote Customer Support Representative with a technical background to provide support to our users and customers in accordance with our customer support philosophy and guidelines. Our support philosophy is encapsulated by our tag line Support Beyond Compare™. To expand on this, we aim to consistently deliver friendly, effective, knowledgeable, and timely support to our clients. We strive to provide a solution that results in Hiring Happiness™ the first time around. Technical skills required include a deep understanding of the operating systems, relevant hard- or software, problem-solving skills and a focus on quality. You will have internal and external resources at your fingertips to help you answer customer inquiries and solve issues knowledgeably. While our mascot is a robot, we are strongly opposed to the type of robo-support some companies employ that crafts an impersonal and suboptimal customer experience. So, what we won’t do is make you follow a script or dictate exactly how each customer inquiry is to be handled. Use our guidelines and your own discernment in answering customer inquiries, keeping our philosophy first and foremost in your actions. Responsibilities Below is a list of core, initial responsibilities associated with this position. This list is subject to expansion based on the Customer Support Representative's interest, aptitudes and performance. We support each employee's growth in their individual role and help each person maximize their fulfillment in their role. Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.Provide consistently friendly, helpful, knowledgeable, and timely support to our clients, striving to provide the correct solution the first time around.Build relationships with clients through open and honest communication.Handle complaints effectively, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep accurate records of customer support interactions using defined methods and tools.Communicate with clients and prospects using the correct branding (we offer our software under multiple brand names).Review/verify new subscription accounts.Process manual paid job postings.Review job postings submitted for organic job board visibility.Participate in weekly team meetings.Follow communication procedures, guidelines and policies.Actively use each customer interaction as an opportunity to deliver Hiring Happiness™.Actively add content and solutions to internal knowledge-base. Contribute articles to our client-facing support knowledge-base. Requirements You have excellent communication and active listening skills.You excel in your attention to detail.You quickly learn new software.Flexibility and adaptability are your middle name.You know how to prioritize, manage time effectively and follow through on tasks/responsibilities.Working independently and problem solving fit in your back pocket. You have proven strong customer support experience.Familiarity with HTML and CSS stylesheets is a plus.You are familiar with both Windows and Mac OS based operating systems.Your knowledge of all major web browsers (Chrome, Firefox, IE, Edge) is proficient.API integration knowledge is a plus. Who You Are You are comfortable with technologySelf-motivation is your strengthYou are Passionate about providing solutions-focused support Benefits $100/month telecom reimbursementUp to $50/month fitness reimbursement401(k) Plan with Roth and Standard optionsAbility to work remotelyOpportunity to have impact in a hands-on manner to the growth and direction of the CompanyPaid time offOpportunity for professional development Applicants will be asked to complete a brief assessment as part of the application process. This will take approximately 20 minutes and cannot be re-entered once you exit the process. Please allow enough time to complete the assessment. Thank you.
Feb 21, 2020
Position Type: Non-exempt, Part-time, Hourly Hours: 6:00 am-10:00 am PT (8:00 am- 12:00 pm CT, 9:00 am - 1:00 pm ET) Monday through Friday, and occasional on-call weekend hours (on rotation with other team members) These hours may fluctuate to accommodate team members vacations/illness or changing customer support needs, flexibility is required. Pay Rate: $16-18 per hr depending on experience Location: Remote Reports to: Director of Client Services About HiringThing HiringThing is online software that helps companies post jobs online, manage applicants and hire great employees. We were founded in 2012 with the mission to deliver intuitive, easy-to-use recruiting software across multiple sales channels and product types. HiringThing operates in a flexible startup environment where employees can be hands-on in helping build a new company. This is a remote position, so team members will thrive in a work from home environment. Our team stays connected through daily communication and regular video calls. Summary HiringThing is seeking a part-time, remote Customer Support Representative with a technical background to provide support to our users and customers in accordance with our customer support philosophy and guidelines. Our support philosophy is encapsulated by our tag line Support Beyond Compare™. To expand on this, we aim to consistently deliver friendly, effective, knowledgeable, and timely support to our clients. We strive to provide a solution that results in Hiring Happiness™ the first time around. Technical skills required include a deep understanding of the operating systems, relevant hard- or software, problem-solving skills and a focus on quality. You will have internal and external resources at your fingertips to help you answer customer inquiries and solve issues knowledgeably. While our mascot is a robot, we are strongly opposed to the type of robo-support some companies employ that crafts an impersonal and suboptimal customer experience. So, what we won’t do is make you follow a script or dictate exactly how each customer inquiry is to be handled. Use our guidelines and your own discernment in answering customer inquiries, keeping our philosophy first and foremost in your actions. Responsibilities Below is a list of core, initial responsibilities associated with this position. This list is subject to expansion based on the Customer Support Representative's interest, aptitudes and performance. We support each employee's growth in their individual role and help each person maximize their fulfillment in their role. Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.Provide consistently friendly, helpful, knowledgeable, and timely support to our clients, striving to provide the correct solution the first time around.Build relationships with clients through open and honest communication.Handle complaints effectively, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Keep accurate records of customer support interactions using defined methods and tools.Communicate with clients and prospects using the correct branding (we offer our software under multiple brand names).Review/verify new subscription accounts.Process manual paid job postings.Review job postings submitted for organic job board visibility.Participate in weekly team meetings.Follow communication procedures, guidelines and policies.Actively use each customer interaction as an opportunity to deliver Hiring Happiness™.Actively add content and solutions to internal knowledge-base. Contribute articles to our client-facing support knowledge-base. Requirements You have excellent communication and active listening skills.You excel in your attention to detail.You quickly learn new software.Flexibility and adaptability are your middle name.You know how to prioritize, manage time effectively and follow through on tasks/responsibilities.Working independently and problem solving fit in your back pocket. You have proven strong customer support experience.Familiarity with HTML and CSS stylesheets is a plus.You are familiar with both Windows and Mac OS based operating systems.Your knowledge of all major web browsers (Chrome, Firefox, IE, Edge) is proficient.API integration knowledge is a plus. Who You Are You are comfortable with technologySelf-motivation is your strengthYou are Passionate about providing solutions-focused support Benefits $100/month telecom reimbursementUp to $50/month fitness reimbursement401(k) Plan with Roth and Standard optionsAbility to work remotelyOpportunity to have impact in a hands-on manner to the growth and direction of the CompanyPaid time offOpportunity for professional development Applicants will be asked to complete a brief assessment as part of the application process. This will take approximately 20 minutes and cannot be re-entered once you exit the process. Please allow enough time to complete the assessment. Thank you.
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role The Field Force Optimization (FFO) Business Consulting team is focused on supporting our customers' commercial strategies through the design and delivery of solutions for the core business issues faced by today’s field organizations. The role of the FFO Business Consultant is to help identify the source of the business issues faced, develop a structured approach to deliver solutions, and do so in a highly collaborative manner - ultimately building critical customer relationships within the Commercial Business of our customers.A majority of your time will be spent supporting client engagement teams and working with a wide variety of clients to deliver FFO advisory support. FFO Business Consultants have a strong subject matter understanding of the sales and sales/commercial operations processes, tools, and systems supporting the sales and brand strategies. In addition, these individuals have strong management consulting experience to serve as the day-to-day engagement resource leading projects with the engagement leadership team. Typical projects will include sales force strategy design, field capability assessments and road-mapping, and project management tied to field organization initiatives.
Feb 21, 2020
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role The Field Force Optimization (FFO) Business Consulting team is focused on supporting our customers' commercial strategies through the design and delivery of solutions for the core business issues faced by today’s field organizations. The role of the FFO Business Consultant is to help identify the source of the business issues faced, develop a structured approach to deliver solutions, and do so in a highly collaborative manner - ultimately building critical customer relationships within the Commercial Business of our customers.A majority of your time will be spent supporting client engagement teams and working with a wide variety of clients to deliver FFO advisory support. FFO Business Consultants have a strong subject matter understanding of the sales and sales/commercial operations processes, tools, and systems supporting the sales and brand strategies. In addition, these individuals have strong management consulting experience to serve as the day-to-day engagement resource leading projects with the engagement leadership team. Typical projects will include sales force strategy design, field capability assessments and road-mapping, and project management tied to field organization initiatives.
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role As a Sales Manager, you will lead a team of Account Executives responsible for selling Veeva Solutions and be part of a dynamic and growing team focused on driving excellence across the life science industry. The Sales Manager is a critical position responsible for hiring, managing and mentoring a team of account executives who call on hundreds of existing and prospective emerging and mid-sized pharmaceutical and biotech companies across North America. Creativity, energy and the ability to hire, manage and support a diverse team is critical.
Feb 21, 2020
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role As a Sales Manager, you will lead a team of Account Executives responsible for selling Veeva Solutions and be part of a dynamic and growing team focused on driving excellence across the life science industry. The Sales Manager is a critical position responsible for hiring, managing and mentoring a team of account executives who call on hundreds of existing and prospective emerging and mid-sized pharmaceutical and biotech companies across North America. Creativity, energy and the ability to hire, manage and support a diverse team is critical.
Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries Document customer interactions Qualifications Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws Must possess active PTIN (Preparer Tax Identification Number) 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software Professional Circular 230 judgement Audit experience a plus (IRS and state tax authorities) Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated internet connection and landline phone Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, and determination Bilingual (English/Spanish) communication skills (written & spoken) a plus For internal use: tst
Feb 20, 2020
Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries Document customer interactions Qualifications Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws Must possess active PTIN (Preparer Tax Identification Number) 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software Professional Circular 230 judgement Audit experience a plus (IRS and state tax authorities) Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated internet connection and landline phone Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, and determination Bilingual (English/Spanish) communication skills (written & spoken) a plus For internal use: tst
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role We are looking for a highly experienced project manager who will lead the global management and implementation of Veeva Oncology Link for a multinational pharmaceutical customer. As a Program Lead, you will design and execute the business process and implementation strategy for Oncology Link and ensure its success. In a fast-paced, client-facing environment you will be focused on project and program management, creating and tracking project plans, pre-empting and supporting the specific needs of the customer, training customers, and managing stakeholders. In addition, you will identify, manage, create, and deliver high-quality bespoke projects and use Veeva’s gold-standard scientific oncology data to support and optimize the customer’s medical and brand strategies. If you are excited about consulting in oncology, analytics, and working for a fast-growing tech company, we are the optimal fit. What You'll Do Ensure customer success for Veeva Oncology Link Manage the entire process of implementation of Veeva Oncology Link with global pharmaceutical customers Develop and nurture relationships with senior stakeholders to support medical and commercial teams Drive a change management processes, train end users, and maximize engagement with customers Define and develop strategic working relationships for optimal success Analyze Veeva Oncology Link data and create innovative and insightful reports Regularly engage with relevant stakeholders and present your projects and insights (including on-site and remote presentations and discussions) Develop efficient solutions to address customers’ business needs and use cases Use your oncology therapeutic and business knowledge to address clients’ questions in a bespoke and creative manner Requirements Experience in managing, structuring, and successfully executing large and complex projects At least five years’ experience within pharma, consulting, or at a healthcare research agency Comfort and familiarity in driving discussions with senior stakeholders in pharma Excellent communication and relationship-building skills Willingness to travel up to 50% of the time Talent and desire for customer-facing activities Ambition for high-quality and self-motivated work Highly competent in Excel and PowerPoint Nice to Have Experience with KOL data Good grasp of the current and evolving clinical and scientific environment in oncology A degree in a biological/medical/or other scientific discipline Perks & Benefits Allocations for continuous learning and development Health and wellness programs Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
Feb 19, 2020
At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do. The Role We are looking for a highly experienced project manager who will lead the global management and implementation of Veeva Oncology Link for a multinational pharmaceutical customer. As a Program Lead, you will design and execute the business process and implementation strategy for Oncology Link and ensure its success. In a fast-paced, client-facing environment you will be focused on project and program management, creating and tracking project plans, pre-empting and supporting the specific needs of the customer, training customers, and managing stakeholders. In addition, you will identify, manage, create, and deliver high-quality bespoke projects and use Veeva’s gold-standard scientific oncology data to support and optimize the customer’s medical and brand strategies. If you are excited about consulting in oncology, analytics, and working for a fast-growing tech company, we are the optimal fit. What You'll Do Ensure customer success for Veeva Oncology Link Manage the entire process of implementation of Veeva Oncology Link with global pharmaceutical customers Develop and nurture relationships with senior stakeholders to support medical and commercial teams Drive a change management processes, train end users, and maximize engagement with customers Define and develop strategic working relationships for optimal success Analyze Veeva Oncology Link data and create innovative and insightful reports Regularly engage with relevant stakeholders and present your projects and insights (including on-site and remote presentations and discussions) Develop efficient solutions to address customers’ business needs and use cases Use your oncology therapeutic and business knowledge to address clients’ questions in a bespoke and creative manner Requirements Experience in managing, structuring, and successfully executing large and complex projects At least five years’ experience within pharma, consulting, or at a healthcare research agency Comfort and familiarity in driving discussions with senior stakeholders in pharma Excellent communication and relationship-building skills Willingness to travel up to 50% of the time Talent and desire for customer-facing activities Ambition for high-quality and self-motivated work Highly competent in Excel and PowerPoint Nice to Have Experience with KOL data Good grasp of the current and evolving clinical and scientific environment in oncology A degree in a biological/medical/or other scientific discipline Perks & Benefits Allocations for continuous learning and development Health and wellness programs Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
