599 jobs found in Plano

Overview Join Our Virtual Tax Network! At Intuit, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable guidance, instilling trust and confidence, and building relationships with clients, all while using state of the art tools and technology. We are hiring credentialed tax experts (CPA/EA/Practicing Attorney) to join the largest virtual tax network in the world. Your strength as a tax professional will allow you to empower and educate people so that they can lead better lives, and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from! We are changing the way that people do their taxes, and providing world-class support from experts across the United States. The way that we support our customers is changing, and we want you to be a part of it! Our tax experts are agile; continually learning, working, and providing guidance in new and exciting ways. Responsibilities * This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers * Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations * Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation * Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language * Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries * Document customer interactions Qualifications * Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws * Must possess active PTIN (Preparer Tax Identification Number) * 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software * Professional Circular 230 judgement * Audit experience a plus (IRS and state tax authorities) * Proficient with technology; solid knowledge of computer operations and software * Must have (or be willing to obtain) a dedicated internet connection and landline phone * Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring * Excellent verbal and written communication skills * Ability to work in a fast-paced environment with minimal supervision * Critical thinking, problem solving, and determination * Bilingual (English/Spanish) communication skills (written & spoken) a plus For internal use: tst

Job Title: Service Desk Agent Consultant (Fresher) Location: Plano, TX 75093, USA Duration- Full Time Salary Walk –In Interview Interview Mode:: Inperson and Typing Test (word per minute) and Control panel, printer set up, install a freeware Responsibilities: • Record incident resolutions in the Help Desk tool based on user communication via phone, email, etc. • Alert/Event monitoring • Ticket life cycle handling • Co-ordination between customers, resolver groups and 3rd parties. • Incident handling and escalation management • Remote troubleshooting for Desktop machines, laptops, Notebooks Printer Services : network printers • Updating current infrastructure • Deploying new equipment • Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe. Job Title: Service Desk Agent Consultant (Fresher) Location: Plano, TX 75093, USA Duration- Full Time Salary Walk –In Interview Interview Mode:: Inperson and Typing Test (word per minute) and Control panel, printer set up, install a freeware Responsibilities: • Record incident resolutions in the Help Desk tool based on user communication via phone, email, etc. • Alert/Event monitoring • Ticket life cycle handling • Co-ordination between customers, resolver groups and 3rd parties. • Incident handling and escalation management • Remote troubleshooting for Desktop machines, laptops, Notebooks Printer Services : network printers • Updating current infrastructure • Deploying new equipment • Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.

Salesforce Architect IDR’s Top Client is looking for a Salesforce Architect to join their team full time This position will require be a remote opportunity that requires 50%-75% of travel. TOP MUST HAVE SKILLS 8 years’ professional experience working with different Salesforce modules MUST BE WILLING TO TRAVEL 50%-75% OF THE TIME Must have one of the following Certifications: Salesforce Certified Architect Salesforce Certified Application Architect Salesforce Certified System Architect If this sounds like something you would like to learn more about apply directly, or send a resume to [Click Here to Email Your Resumé]

Data Entry Work at Home Job Entry-level job - Work From Home You Must Visit Our Website To Apply: www.ApplyTodayNow.net  We are currently seeking clerical & administrative assistant candidates for many opportunities. These are long-term temp to perm positions. Weekly pay, and various locations available. Experience is helpful but not required.  Job Requirements: • Computer with Internet access  • Quiet working area away from distractions  • Must be able to work independently and get the job done You Must Visit Our Website To Apply: www.ApplyTodayNow.net 

A software company that offers market intelligence solutions is in need of a Telecommute Marketing Vice President. Core Responsibilities Include: Leading and driving demand generation Partnering closely with the sales organization Elevating the capabilities of the Marketing organization Qualifications for this position include: 8 years in B2B SaaS technology marketing Recent continued hands on experience delivering marketing programs Extensive experience executing and overseeing marketing automation Proven track record of creating marketing and communications plan Passionate entrepreneurial leader with a service mentality

A communications software company is searching for a person to fill their position for a Telecommute Communications Solution Business Intelligence Developer. Core Responsibilities Include: Designing and developing data models for reports and dashboards in Tableau and Microsoft Power BI Assisting in gathering and documenting business requirements for reporting and dashboard enhancements Providing query data from source databases using SQL and developing and maintaining automated data processes Applicants must meet the following qualifications: Bachelor s degree in a quantitative field (Statistics, Mathematics, Economics, Computer Science, etc.) or equivalent experience Ability to demonstrate our values in an on-going and consistent way 5+ years data visualization experience with experience in embedded dashboard solutions preferred Proficiency in SQL and experience with large data sets Excellent written and verbal communication skills Demonstrated experience delivering effective visualizations to business users and end users

A software development company is searching for a person to fill their position for a Telecommute Event Marketing Software Customer Success Manager. Candidates will be responsible for the following: Figuring out the details of customer issues Managing multiple tickets and requests at once Working PST and/or APAC hours Must meet the following requirements for consideration: 1-3 years Events Industry and Event Registration Technology experience 1-3 software support experience Knowledge of CRMs such as Hubspot and Salesforce Basic HTML and CSS A love of evangelizing software and technology and a passion for helping customers Serious Multitasker

Overview Lead multiple customer facing operational organizations while partnering with internal Sales teams to build strong, lasting client relationships. Ensure a best-in-class client experience through consistent engagement with fulfillment functions to make sure we drive to meet client expectations, posted SLAs and innovate for improvement. Serves as the central point of contact for clients for all fulfillment issues, status questions, and loan level problem solving. Provides feedback to both internal and external customers on loan quality and operational efficiencies. Conduct quarterly book reviews with senior management for all responsible regions. Serve as escalation point for any critical issues identified by the team of PAMs. Job Description Conduct daily review of active pipeline for all responsible regions and identify follow-up actions for team  Drive team to engage external clients daily to solve loan level items and document the actions taken Manage high volume, high net worth, complex client accounts Assist in capacity planning within assigned regions Recruit and retain top talent to be part of your assigned “super region” Lead team to review all pipeline loans for invalid stipulations or identification of alternative solutions Identify and resolve client issues/friction and escalate to dept leadership as necessary Work with internal sales managers and AEs to strategize on deepening client relationships and drive repeat business Interact with multiple departments to expedite processing and/or issue resolution Manage inquiries to Client Support functions to ensure consistency and accuracy Oversee onboarding and training for all assigned regions and accounts Manage individual SLAs and turn times on all loans in the assigned pipeline Conduct client outreach to solicit feedback, provide trending and position the PennyMac value proposition Conduct quarterly book reviews and loan level file review to senior leaders and senior management Demonstrate behaviors which are aligned with the organization’s desired culture and values Ideal Candidate will have the following: Bachelor’s degree or higher in Business Administration, Finance or related field or applicable direct industry experience Minimum of 5 years of mortgage experience with contemporary knowledge of mortgage industry and operational practices Functional understanding of applicable Federal, state and local lending regulations Demonstrates expertise in a variety of Industry concepts, practices & procedures. Demonstrate ability to plan and execute stated goals Basic software proficiency including Microsoft Office Suite. Communication – Excellent communication skills with the ability to interact with all levels of external clients and internal leadership and think in a strategic manner. Speaks and writes clearly and persuasively and competent group presentation skills Interpersonal Effectiveness – Maintains a positive attitude and provides exemplary internal and external customer service and teamwork Judgment – With the right information, is decisive and exhibits sound judgment  Planning/Organizing - Prioritizes and plans work activities, uses time efficiently and develops realistic action plans Problem Solving - Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully  Quality Management - Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness  Task Management/Execution - Demonstrates ability to advance multiple priority assignments independently, concurrently and within established deadlines Innovation – Willing to think analytically and creatively in solving day to day challenges of the job Must be a team player with strong attention to detail and able to work independently Proven track record at delivering timely and accurate information in a fast-paced environment

Customer Service and Sales Representative (Work at Home) Now Hiring Competitive compensation for Full or part-time positions available from home. Responsibilities Include: Providing feedback to inside and outside sales Data entry from customers Internet research Job brief: We are looking for a Remote, Home-based Customer Service and Sales Representative in the internet marketing vertical. The ideal candidate will be computer savvy, a good typist and able to provide honest feedback. You should be self-motivated and able to work independently. Basic familiarity with popular social websites is helpful. Job Benefits: No commute for remote, virtual, home-based workers. Flexible schedule worked around your schedule. Samples and rewards given for completion of projects. Having your opinion help shape products and services promoted Additional consideration given to applicants with experience in inside sales, outside sales, customer service and support. We need to fill multiple home-based positions. Please apply on our website today http://HomeJobStaffing.com

Are you a customer service agent looking to supplement your current income? Then we have what you want. We're looking for folks in the Customer Service Agent industry who want to earn extra income working from home. Job Requirements  Apply at:   http://www.abnhire.com Here's what you need to get started: • You'll need a laptop OR • PC/MAC OR • Smart device • Stable internet connection • At least 5 to 10 hours weekly availability • Willingness to follow directions to the T • Desire to follow through Here's what you'd be doing to make extra money from home • Giving your feedback on Fortune 500 companies • Sending emails, reviewing products, writing reviews • Using your Customer Service skills as needed Apply at:   http://www.abnhire.com This is an entry-level gig, no experience is required, but we do train so you'll learn what's required to start making money. Apply at:   http://www.abnhire.com

Description: Seeking a Field Service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets. This is a driving position. You will be responsible for responding to onsite hardware break fix requests at multiple customer locations each day. What to expect: ·Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue. ·Maintain timeliness to customer requests and assigned tickets. We provide cx 4 hour service windows (AM-PM service) and we make every best effort possible to make that window. ·Work independently as well as within a team to resolve onsite customer requests efficiently and effectively. ·Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary. ·While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance. What skills do I need to be a successful FST? ·Patience, empathy, confidence, and customer service skills. ·Strong IT background with a focus Hardware support of Dell products ·Excellent communication (verbal and written), time management, and developmental skills. ·Skilled at defusing high-stress situations and facilitating resolution to technical problems. ·Ability to multi-task in a fast-paced environment ·Professional appearance and attitude when interacting with our clients’ in-person What are the qualifications I need to have? ·3+ years of relevant experience ·Excellent troubleshooting skills with related hardware components TBD

Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products.  You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers.  You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers   Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries Document customer interactions Qualifications This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy Tax returns prepared, signed and delivered to customer Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer Document customer interactions Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes     For internal use: tst

Overview If you are a highly motivated individual with an active credential (CPA/EA/Practicing Attorney) and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products.  You will advance our goal of “Powering Prosperity Around the World” by providing expert guidance and explanations of tax and technical terms to our customers.  You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers   Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries Document customer interactions Qualifications This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation for Individual Federal and State tax returns for TurboTax Customers Help customers as they work on their tax return with tax advice, return preparation (including signature as needed), product/software inquiries, and tax calculations Apply defined practices, procedures and company policies to troubleshoot and resolve customer tax questions and preparation of returns. High quality interactions with customers utilizing strong written and verbal skills as well as deep customer empathy Tax returns prepared, signed and delivered to customer Utilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer Document customer interactions Represent the Intuit TurboTax brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxes     For internal use: tst

Overview Partners with internal Sales teams to build strong, lasting client relationships within assigned region. Primary responsibilities include ensuring consistent delivery of a best-in-class client experience through daily energetic and creative engagement with fulfillment functions to meet all SLAs. Serves as the central point of contact for clients on PNMAC products, programs, and services as well as all fulfillment issues, status questions, and loan level problem solving. Provides feedback to both internal and external customers on loan quality and operational efficiencies. Conducts quarterly book reviews with senior management. Job Description  Conduct daily review of active pipeline and identifies appropriate client follow-up actions  Interact with external clients providing reporting highlighting items requiring action, working with clients to solve open loan level items and documenting system of record with actions taken  Conduct client outreach to solicit feedback, provide trending and position the PennyMac value proposition  Manage high volume, high net worth, complex client accounts  Review pipeline of all loans within assigned client segment for invalid stipulations or identification of alternative solutions  Identify and resolve client issues/friction and escalate to management as appropriate  Work with internal Account Executives to deepen client relationships and drive repeat business  Interact with multiple departments to expedite processing and/or issue resolution  Manage inquiries to other Client Support functions to ensure consistency and accuracy  Maintains communication channels with internal and external partners  Serve as a primary contact regarding customer needs on PNMAC products, programs, and services  Lead onboarding and training for new clients  Serve as leader and mentor for less experienced teammates within client management  Manage individual SLAs and turn times on all loans in the assigned pipeline  Conduct quarterly book reviews and loan level file review to senior leaders and senior management  Use all resources to resolve loan issues escalated by the client, sales or management  Complete special assignments necessary to support business strategy  Perform other related duties as required and assigned  Demonstrate behaviors which are aligned with the organization’s desired culture and values Ideal Candidate will have the following:  Bachelor’s degree or higher in Business Administration, Finance or related field or applicable direct industry experience  Minimum of 5 years of mortgage experience with contemporary knowledge of mortgage industry and operational practices  Functional understanding of applicable Federal, state and local lending regulations  Demonstrates expertise in a variety of Industry concepts, practices & procedures.  Demonstrate ability to plan and execute stated goals  Basic software proficiency including Microsoft Office Suite.  Communication – Excellent communication skills with the ability to interact with all levels of external clients and internal leadership and think in a strategic manner. Speaks and writes clearly and persuasively and competent group presentation skills  Interpersonal Effectiveness – Maintains a positive attitude and provides exemplary internal and external customer service and teamwork  Judgment – With the right information, is decisive and exhibits sound judgment  Planning/Organizing - Prioritizes and plans work activities, uses time efficiently and develops realistic action plans  Problem Solving - Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully  Quality Management - Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness  Task Management/Execution - Demonstrates ability to advance multiple priority assignments independently, concurrently and within established deadlines  Innovation – Willing to think analytically and creatively in solving day to day challenges of the job  Must be a team player with strong attention to detail and able to work independently  Proven track record at delivering timely and accurate information in a fast-paced environment Years of Experience: 5 Education: Bachelor's Degree

Job Overview We offer flexible scheduling, remote work opportunities, excellent work/life balance, as well as a huge opportunity for self-driven growth! As part of our Project Management Office (PMO) team, the primary function of this Manager-level position will be to drive the development and execution of the corporate manufacturing engineering strategy involving capital projects for the manufacturing sites – both Hot and Cold. This position will build and manage relationships of internal and external resources in order to effectively implement project initiatives that drive productivity results, optimize value, and promote growth. This role interacts with individuals from Engineering Operations, Network Optimization, Beverage Initiatives, and other key Business Units within Supply Chain. This role will also work directly with the manufacturing sites to develop, modify, and implement equipment and support devices for capacity and program initiatives. The ideal candidate will have a Bachelor’s degree in Mechanical, Electrical, Industrial, or Chemical Engineering. This individual will also have experience in developing and executing capital projects in a manufacturing environment. A candidate with Food and Beverage or CPG (Consumer Package Goods) and plant production line experience is considered a plus. Knowledge of high speed filling and packaging equipment, Aseptic Technologies, and Coffee Production are ideal areas of expertise. PMP Certified, lean methodologies, and knowledge of key standard work processes are also essential qualities. Join our flexible team at Keurig Dr Pepper and make a difference by being a part of the safest, most sustainable, agile, and productive value chain in the beverage industry! Responsibilities – Lead capital project design, development, and execution from concept through closure while ensuring vertical startups.  Responsible for defining performance criteria, developing timelines, estimating capital budgets, and managing spend. Make methodical fact based decisions derived on data which are critical to the success of each project.  Identify, develop, and execute cost savings programs across the Hot/Cold network to support business productivity metrics.  Drive lean and standard work principals to ensure early equipment management and vertical startups.  Build strategic relationships with internal customers and external equipment suppliers to ensure continued alignment and success - before, during, and post project implementations. Provide strong communication skills in diverse environments with multiple stakeholders.  Travel – This individual will travel primarily to U.S. operations and possibly internationally for equipment FAT’s - up to 50% of the time. Requirements Qualifications – Bachelor's Degree in Mechanical, Electrical, Industrial, or Chemical Engineering  5+ years of capital engineering project based experience PMP certified or the ability to obtain certification within 12 months Experience with technologies including CSD, Juices and Teas, Aseptic, Coffee handling and production, manufacturing equipment including Fillers, Cappers, Conveyance, Packers, Palletizers, Control Systems, RO, and Batch/CIP systems.

We offer flexible scheduling, remote work opportunities, excellent work/life balance, as well as a huge opportunity for self-driven growth! As part of our Project Management Office (PMO) team, the primary function of this Manager-level position will be to drive the development and execution of the corporate manufacturing engineering strategy involving capital projects for the manufacturing sites – both Hot and Cold. This position will build and manage relationships of internal and external resources in order to effectively implement project initiatives that drive productivity results, optimize value, and promote growth. This role interacts with individuals from Engineering Operations, Network Optimization, Beverage Initiatives, and other key Business Units within Supply Chain. This role will also work directly with the manufacturing sites to develop, modify, and implement equipment and support devices for capacity and program initiatives. The ideal candidate will have a Bachelor’s degree in Mechanical, Electrical, Industrial, or Chemical Engineering. This individual will also have experience in developing and executing capital projects in a manufacturing environment. A candidate with Food and Beverage or CPG (Consumer Package Goods) and plant production line experience is considered a plus. Knowledge of high speed filling and packaging equipment, Aseptic Technologies, and Coffee Production are ideal areas of expertise. PMP Certified, lean methodologies, and knowledge of key standard work processes are also essential qualities. Join our flexible team at Keurig Dr Pepper and make a difference by being a part of the safest, most sustainable, agile, and productive value chain in the beverage industry! Responsibilities – Lead capital project design, development, and execution from concept through closure while ensuring vertical startups.  Responsible for defining performance criteria, developing timelines, estimating capital budgets, and managing spend. Make methodical fact based decisions derived on data which are critical to the success of each project.  Identify, develop, and execute cost savings programs across the Hot/Cold network to support business productivity metrics.  Drive lean and standard work principals to ensure early equipment management and vertical startups.  Build strategic relationships with internal customers and external equipment suppliers to ensure continued alignment and success - before, during, and post project implementations. Provide strong communication skills in diverse environments with multiple stakeholders.  Travel – This individual will travel primarily to U.S. operations and possibly internationally for equipment FAT’s - up to 50% of the time. Requirements Qualifications – Bachelor's Degree in Mechanical, Electrical, Industrial, or Chemical Engineering  5+ years of capital engineering project based experience PMP certified or the ability to obtain certification within 12 months Experience with technologies including CSD, Juices and Teas, Aseptic, Coffee handling and production, manufacturing equipment including Fillers, Cappers, Conveyance, Packers, Palletizers, Control Systems, RO, and Batch/CIP systems.

Are you a successful Sales Person within the financial industries, seeking a new opportunity? Would you flourish in an environment to operate your own business within an established, leading name brand? Look no further – we may have the opportunity for you! Russ Hadick & Associates, named by Forbes as one of the top recruiting firms in the nation, has partnered with a local client to fill their remote Credit Card Issuance Sales Representative Position. The incumbent will focus on selling emerging credit card issuance solutions, effectively partner with channel sales teams to achieve goals, and serve as a domain expert in product solutions. Learn more about this position.

Overview Join Our Virtual Tax Network! At Intuit, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable guidance, instilling trust and confidence, and building relationships with clients, all while using state of the art tools and technology. We are hiring credentialed tax experts (CPA/EA/Practicing Attorney) to join the largest virtual tax network in the world.  Your strength as a tax professional will allow you to empower and educate people so that they can lead better lives, and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from! We are changing the way that people do their taxes, and providing world-class support from experts across the United States.  The way that we support our customers is changing, and we want you to be a part of it! Our tax experts are agile; continually learning, working, and providing guidance in new and exciting ways.   Responsibilities This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers Help TurboTax customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise in the field of tax preparation Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language Apply defined practices, procedures, and company policies to troubleshoot and resolve tax advice and preparation customer inquiries Document customer interactions Qualifications Must possess active unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws Must possess active PTIN (Preparer Tax Identification Number) 3 or more years of recent experience preparing federal and state individual 1040 tax returns for clients/customers, using commercial tax preparation software Professional Circular 230 judgement Audit experience a plus (IRS and state tax authorities) Proficient with technology; solid knowledge of computer operations and software Must have (or be willing to obtain) a dedicated internet connection and landline phone  Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring Excellent verbal and written communication skills Ability to work in a fast-paced environment with minimal supervision Critical thinking, problem solving, and determination Bilingual (English/Spanish) communication skills (written & spoken) a plus   For internal use: tst

Job Overview We offer flexible scheduling, remote work opportunities, excellent work/life balance, as well as a huge opportunity for self-driven growth! As part of our Project Management Office (PMO) team, the primary function of this Manager-level position will be to drive the development and execution of the corporate manufacturing engineering strategy involving capital projects for the manufacturing sites – both Hot and Cold. This position will build and manage relationships of internal and external resources in order to effectively implement project initiatives that drive productivity results, optimize value, and promote growth. This role interacts with individuals from Engineering Operations, Network Optimization, Beverage Initiatives, and other key Business Units within Supply Chain. This role will also work directly with the manufacturing sites to develop, modify, and implement equipment and support devices for capacity and program initiatives. The ideal candidate will have a Bachelor’s degree in Mechanical, Electrical, Industrial, or Chemical Engineering. This individual will also have experience in developing and executing capital projects in a manufacturing environment. A candidate with Food and Beverage or CPG (Consumer Package Goods) and plant production line experience is considered a plus. Knowledge of high speed filling and packaging equipment, Aseptic Technologies, and Coffee Production are ideal areas of expertise. PMP Certified, lean methodologies, and knowledge of key standard work processes are also essential qualities. Join our flexible team at Keurig Dr Pepper and make a difference by being a part of the safest, most sustainable, agile, and productive value chain in the beverage industry! Responsibilities – Lead capital project design, development, and execution from concept through closure while ensuring vertical startups.  Responsible for defining performance criteria, developing timelines, estimating capital budgets, and managing spend. Make methodical fact based decisions derived on data which are critical to the success of each project.  Identify, develop, and execute cost savings programs across the Hot/Cold network to support business productivity metrics.  Drive lean and standard work principals to ensure early equipment management and vertical startups.  Build strategic relationships with internal customers and external equipment suppliers to ensure continued alignment and success - before, during, and post project implementations. Provide strong communication skills in diverse environments with multiple stakeholders.  Travel – This individual will travel primarily to U.S. operations and possibly internationally for equipment FAT’s - up to 50% of the time. Requirements Qualifications – Bachelor's Degree in Mechanical, Electrical, Industrial, or Chemical Engineering  5+ years of capital engineering project based experience PMP certified or the ability to obtain certification within 12 months Experience with technologies including CSD, Juices and Teas, Aseptic, Coffee handling and production, manufacturing equipment including Fillers, Cappers, Conveyance, Packers, Palletizers, Control Systems, RO, and Batch/CIP systems.