Knexus Research Corp is looking for a Digital Customer Support Specialist who can act as our primary point of contact with users of our mobile application (to be released Spring 2021). The ideal candidate will respond to customer service inquiries daily and work with the Marketing Manager to develop online content appropriate for our users. This is a part-time, remote position. Responsibilities : Respond to customer inquiries via email every workday Write email templates for customer service Troubleshoot any technical issues with our team Maintain the help section of the website, including adding new content and updating existing content Work with the Marketing Manager to write weekly blog posts Write and send targeted email campaigns to users Engage in relationship building with power users Encourage users to leave reviews Develop and execute targeted campaigns to convert free users to premium users Collaborate with the technical team to prioritize new features and...
Mar 07, 2021
Knexus Research Corp is looking for a Digital Customer Support Specialist who can act as our primary point of contact with users of our mobile application (to be released Spring 2021). The ideal candidate will respond to customer service inquiries daily and work with the Marketing Manager to develop online content appropriate for our users. This is a part-time, remote position. Responsibilities : Respond to customer inquiries via email every workday Write email templates for customer service Troubleshoot any technical issues with our team Maintain the help section of the website, including adding new content and updating existing content Work with the Marketing Manager to write weekly blog posts Write and send targeted email campaigns to users Engage in relationship building with power users Encourage users to leave reviews Develop and execute targeted campaigns to convert free users to premium users Collaborate with the technical team to prioritize new features and...
Job Description: Essential Job Functions Coordinate and perform in-depth interviews, meetings and workshops to identify current and future state processes improvements Question and challenge stakeholders on their assumptions of how to best improve processes Critically evaluate information gathered from multiple sources for improvement recommendations Communicate process changes, enhancements, and modifications to all stakeholders to ensure issues and solutions are agreed to and understood by all impacted business units Liaise with various business groups in the organization to facilitate implementation of new or improved business processes Process optimization, including process mapping, VSM, SIPOC's, time and motion studies Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in business administration, management, or related field preferred 6+ years of organizational change or process improvement...
Mar 07, 2021
Job Description: Essential Job Functions Coordinate and perform in-depth interviews, meetings and workshops to identify current and future state processes improvements Question and challenge stakeholders on their assumptions of how to best improve processes Critically evaluate information gathered from multiple sources for improvement recommendations Communicate process changes, enhancements, and modifications to all stakeholders to ensure issues and solutions are agreed to and understood by all impacted business units Liaise with various business groups in the organization to facilitate implementation of new or improved business processes Process optimization, including process mapping, VSM, SIPOC's, time and motion studies Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in business administration, management, or related field preferred 6+ years of organizational change or process improvement...
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The work location for this exciting opportunity is virtual. The selected candidate will work remotely and can be located anywhere in the United States. For those candidates located in Colorado, the salary range for this position is: $140-$150K. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location. Position Summary: The Innovation Team operates like an internal start-up, focused on building...
Mar 06, 2021
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Job Description: The work location for this exciting opportunity is virtual. The selected candidate will work remotely and can be located anywhere in the United States. For those candidates located in Colorado, the salary range for this position is: $140-$150K. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location. Position Summary: The Innovation Team operates like an internal start-up, focused on building...
