WEX
Tioga, ND 58852, USA
The Participant Services Specialist is responsible to answer all participant questions in regard to administered benefits with accuracy and high quality customer service. Essential Duties: Must adhere to security policies Responsible for assisting participants by answering questions, solving problems, and educating Receives incoming customer calls, responds to customer email and chat inquiries in a timely manner and assists customers that visit our facility Handles all inquiries professionally and with accuracy Promotes a favorable image of WEX through positive interactions with customers Researches all inquiries utilizing resources available Understands and applies confidentiality guidelines Meets monthly customer service statistical goals and quality standards within 90 days of the representative s hire date 95% average quality scores 82% schedule adherence Participates in initial and continuous departmental training Has advanced knowledge of all products...