What does a great Senior Network Engineer do at Fiserv? You-ll be WAN focused and work on our technical team to design and trouble shoot issues within our large environment. You-ll work with external Fiserv customers and design physical and logical Network components in a multi-tenant data center. These components include (but are not limited to) heavy IP design, switching, routing load-balancing and route selection systems as well as establishing network fail-over capabilities. This includes both in-house and telecommunication provided capabilities. You-ll be knowledgeable with NAT schemes and be able to provide detailed schematics of design and work with other specialists to provide an overall topology. Additionally you-ll be responsible for making technology decisions as they relate to the overall network architecture and associated technologies. This includes (but is not limited to) the IP design possibly crafting schemes to resolve IP route conflicts, switching, routing protocols, load-balancing and route selection technologies that may include VRF and policy-based routing, policy-based load-balancing, etc. We need someone who can work in harmony with our team of engineers as well as work with other tech teams such as system architects, system administrators and hardware support groups. Do you like making design recommendations? We need you to be the expert on subjects that include redundancy, diversity, failover technologies and expandability as it relates to architecture, as well as providing direction and recommendations concerning touch-points. This may also include establishing test criteria and validating the technology andor product. Once technology selections have been made, you-ll need to test, deploy and train operations personnel as part of a turn-over. We need someone who is stellar in design a WAN environment. If career growth is important to you? Fiserv makes a point of engaging, listening and rewarding our employees with future career opportunities for internal associates. Career growth to you can mean an upward climb on the ladder in terms of title or gaining additional education through certificates and exposure to interesting projects. Position will require some travel. Some work by the team is required to be performed during our established Sunday morning maintenance window. Note Permanent positions will also require the engineer to work into the on-call rotation with approximately 6 other engineers. YOU-RE THE KIND OF PERSON WHO HAS Extensive in a multi-tenant and multi-data center environment with fail-over high available capabilities. Solid experience with IP designs, NAT, IP routing protocols (EIGRP BGP), Cisco products, Cisco IOS and similar operating systems. Experience with server load-balancing systems, such as Cisco CSS or ACE, Foundry Server Irons or similar products. Experience with Cisco Catalyst switch line of products. Experience with Cisco VSS technology is a plus. Experience with the Cisco Nexus switching products a plus. Experience with the HP Network Automation tool is a huge plus. Experience with crafting high-available networks, including both system and component level redundancy and the associated technologies to accomplish HA. Experience with layer 2 technologies. Experience with establishing vendor andor service selection criteria to make product and other technology related selections and document the entire process as well as present the selection to a committee of peers. Experience with technology or feature testing in a lab and other environments. Experience working in a structured environment that requires change control processes in accordance with company policies, for execution of implementations and changes to the network environment. Experience with building, updating and coordinating the implementation plan for all network related items. Experience providing connectivity to systems from one data center to another, involving IP design, NAT scheme, routing scheme and overall architecture. KNOWLEDGE OF FIREWALL TECHNOLOGY Experience with data center networking in a virtualized server environment (VMWare) is a plus. SKILLS DESIRED Experience in handling a multi-tenant data center environment. Knowledge of MS Visio to document network designs. EXPERIENCE WITH NETWORKING VIRTUALIZED SERVER SYSTEMS Passion to stay ahead of with industry standards, new technologies and standard methodologies through attending extensive training and performing research. Ability to document designs and test plans a plus. QUALIFICATIONS FOR CONSIDERATION Bachelor-s degree preferred or high school diplomaGED Minimum 6 years- experience in support of a complex mission critical facility and the associated team. Minimum five years WAN experience in a large complex environment with both design and trouble shooting PREFERRED QUALIFICATIONS FOR CONSIDERATION Cisco Certified Network Professional (CCNP) andor Cisco Certified Design Professional (CCDP) certifications are a plus. Fiserv is an Equal Opportunity EmployerDisabilityVet.
Jun 19, 2019
What does a great Senior Network Engineer do at Fiserv? You-ll be WAN focused and work on our technical team to design and trouble shoot issues within our large environment. You-ll work with external Fiserv customers and design physical and logical Network components in a multi-tenant data center. These components include (but are not limited to) heavy IP design, switching, routing load-balancing and route selection systems as well as establishing network fail-over capabilities. This includes both in-house and telecommunication provided capabilities. You-ll be knowledgeable with NAT schemes and be able to provide detailed schematics of design and work with other specialists to provide an overall topology. Additionally you-ll be responsible for making technology decisions as they relate to the overall network architecture and associated technologies. This includes (but is not limited to) the IP design possibly crafting schemes to resolve IP route conflicts, switching, routing protocols, load-balancing and route selection technologies that may include VRF and policy-based routing, policy-based load-balancing, etc. We need someone who can work in harmony with our team of engineers as well as work with other tech teams such as system architects, system administrators and hardware support groups. Do you like making design recommendations? We need you to be the expert on subjects that include redundancy, diversity, failover technologies and expandability as it relates to architecture, as well as providing direction and recommendations concerning touch-points. This may also include establishing test criteria and validating the technology andor product. Once technology selections have been made, you-ll need to test, deploy and train operations personnel as part of a turn-over. We need someone who is stellar in design a WAN environment. If career growth is important to you? Fiserv makes a point of engaging, listening and rewarding our employees with future career opportunities for internal associates. Career growth to you can mean an upward climb on the ladder in terms of title or gaining additional education through certificates and exposure to interesting projects. Position will require some travel. Some work by the team is required to be performed during our established Sunday morning maintenance window. Note Permanent positions will also require the engineer to work into the on-call rotation with approximately 6 other engineers. YOU-RE THE KIND OF PERSON WHO HAS Extensive in a multi-tenant and multi-data center environment with fail-over high available capabilities. Solid experience with IP designs, NAT, IP routing protocols (EIGRP BGP), Cisco products, Cisco IOS and similar operating systems. Experience with server load-balancing systems, such as Cisco CSS or ACE, Foundry Server Irons or similar products. Experience with Cisco Catalyst switch line of products. Experience with Cisco VSS technology is a plus. Experience with the Cisco Nexus switching products a plus. Experience with the HP Network Automation tool is a huge plus. Experience with crafting high-available networks, including both system and component level redundancy and the associated technologies to accomplish HA. Experience with layer 2 technologies. Experience with establishing vendor andor service selection criteria to make product and other technology related selections and document the entire process as well as present the selection to a committee of peers. Experience with technology or feature testing in a lab and other environments. Experience working in a structured environment that requires change control processes in accordance with company policies, for execution of implementations and changes to the network environment. Experience with building, updating and coordinating the implementation plan for all network related items. Experience providing connectivity to systems from one data center to another, involving IP design, NAT scheme, routing scheme and overall architecture. KNOWLEDGE OF FIREWALL TECHNOLOGY Experience with data center networking in a virtualized server environment (VMWare) is a plus. SKILLS DESIRED Experience in handling a multi-tenant data center environment. Knowledge of MS Visio to document network designs. EXPERIENCE WITH NETWORKING VIRTUALIZED SERVER SYSTEMS Passion to stay ahead of with industry standards, new technologies and standard methodologies through attending extensive training and performing research. Ability to document designs and test plans a plus. QUALIFICATIONS FOR CONSIDERATION Bachelor-s degree preferred or high school diplomaGED Minimum 6 years- experience in support of a complex mission critical facility and the associated team. Minimum five years WAN experience in a large complex environment with both design and trouble shooting PREFERRED QUALIFICATIONS FOR CONSIDERATION Cisco Certified Network Professional (CCNP) andor Cisco Certified Design Professional (CCDP) certifications are a plus. Fiserv is an Equal Opportunity EmployerDisabilityVet.
**Position Description** This position can work remotely anywhere in the United States. The preferred location is the Lake Mary, FL or Frisco, TX office. We are recruiting for 2 positions. **What does a great Professional Services Technical Consu** **ltant, Sr, do?** You will work with one of the most widely known, cutting edge enterprise content management (ECM) applications available today, specifically for our Financial Services clients. You will play a foundational role, serving as a subject matter expert (SME) for our Customers, as well as a key bridge to our Program Management, Product Management and Development teams within the Financial & Risk Management Solutions, ECM line of business. Working in a fast-paced environment, you will serve as the key member of the delivery team. You will also interact with the Sales, Marketing, Sales Engineering, and Go To Market teams and regularly interact with clients and prospects. **As a Professional Services Technical Consultant, Sr, you can look forward to:** Assisting Program Managers and other team members to elicit, validate and prioritize client technical requirements with regards to operating platform and equipment. Confirming technical and business objective requirements with our clients. In conjunction with Installation Consultants / Analysts and Project Managers, presenting and negotiating the design of the proposed solution with the client. Serving as the primary client interface from a technical perspective. Serving as Consultant/Technical SME, engaging with the Client team to ensure requirements are understood and that software is being implemented/configured to meet the business requirements. Advising clients on security matters, performance considerations and overall integration into the client IT infrastructure. Creating and maintaining representative test environment for the ECM project team. Installing configured solution or assisting installation process onsite with client. Troubleshooting all technical issues through the life of the project. Creating and delivering client-facing implementation report/documentation detailing installation steps carried out. Providing assistance to resolve technically related implementation-specific defects that come through Support. Being a liaison with members of Development to provide input and to receive continual training. Producing new ideas, approaches or insights; creating innovative product solutions or designs; producing a range of solutions to problems. Focusing on customer needs and satisfaction; setting high standards for quality and quantity; monitoring and maintaining quality and productivity. Completing documentation, which may include various analysis and design specification documents. Ensuring documents are technically accurate, timely, and client orientated. Keeping up to date with competitor information, tools, best practices and market trends; identifying business opportunities for the organization. Supporting sales activities, which would include contributions and organization to demos, RFI, RFP, and Proof of Concept projects. **Youre the kind of person who:** Has a solid background with ECM technology and seeking an opportunity to work with OnBase. You are passionate about the opportunity to work in a fast-paced environment supporting one of the most widely known, cutting edge enterprise content management (ECM) applications available today. **Required qualifications for consideration:** Minimum 5 years of experience with ECM (Enterprise Content Management) technology and terminology Proficient in writing Batch Files, SQL Queries and related Syntax Experience in software problem identification and resolution as well as relational database administration experience using SQL 2012 or higher Ability to travel an average of 25% (up to maximum of 50% during peak times) High school diploma or GED Preferred qualifications for consideration: BA/BS Degree in Finance or technical field Hyland Software/OnBase Certification: OCI OnBase Certified Installer (past or present certification) Hyland software Onbase certifications: OCWE, OCWV, OCSE, OCAPI Previous experience with IIS, Apache or IHS Web Servers a plus **Learn more about us.** In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services. We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet. Explore the possibilities of a career with Fiserv and Find Your Forward with us. Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit areers.fiserv.com/eeo for more information. Associated topics: business analysis, business intelligence, business systems, crm, customer, information technology consultant, market, marketing, sales, sap
Jun 18, 2019
**Position Description** This position can work remotely anywhere in the United States. The preferred location is the Lake Mary, FL or Frisco, TX office. We are recruiting for 2 positions. **What does a great Professional Services Technical Consu** **ltant, Sr, do?** You will work with one of the most widely known, cutting edge enterprise content management (ECM) applications available today, specifically for our Financial Services clients. You will play a foundational role, serving as a subject matter expert (SME) for our Customers, as well as a key bridge to our Program Management, Product Management and Development teams within the Financial & Risk Management Solutions, ECM line of business. Working in a fast-paced environment, you will serve as the key member of the delivery team. You will also interact with the Sales, Marketing, Sales Engineering, and Go To Market teams and regularly interact with clients and prospects. **As a Professional Services Technical Consultant, Sr, you can look forward to:** Assisting Program Managers and other team members to elicit, validate and prioritize client technical requirements with regards to operating platform and equipment. Confirming technical and business objective requirements with our clients. In conjunction with Installation Consultants / Analysts and Project Managers, presenting and negotiating the design of the proposed solution with the client. Serving as the primary client interface from a technical perspective. Serving as Consultant/Technical SME, engaging with the Client team to ensure requirements are understood and that software is being implemented/configured to meet the business requirements. Advising clients on security matters, performance considerations and overall integration into the client IT infrastructure. Creating and maintaining representative test environment for the ECM project team. Installing configured solution or assisting installation process onsite with client. Troubleshooting all technical issues through the life of the project. Creating and delivering client-facing implementation report/documentation detailing installation steps carried out. Providing assistance to resolve technically related implementation-specific defects that come through Support. Being a liaison with members of Development to provide input and to receive continual training. Producing new ideas, approaches or insights; creating innovative product solutions or designs; producing a range of solutions to problems. Focusing on customer needs and satisfaction; setting high standards for quality and quantity; monitoring and maintaining quality and productivity. Completing documentation, which may include various analysis and design specification documents. Ensuring documents are technically accurate, timely, and client orientated. Keeping up to date with competitor information, tools, best practices and market trends; identifying business opportunities for the organization. Supporting sales activities, which would include contributions and organization to demos, RFI, RFP, and Proof of Concept projects. **Youre the kind of person who:** Has a solid background with ECM technology and seeking an opportunity to work with OnBase. You are passionate about the opportunity to work in a fast-paced environment supporting one of the most widely known, cutting edge enterprise content management (ECM) applications available today. **Required qualifications for consideration:** Minimum 5 years of experience with ECM (Enterprise Content Management) technology and terminology Proficient in writing Batch Files, SQL Queries and related Syntax Experience in software problem identification and resolution as well as relational database administration experience using SQL 2012 or higher Ability to travel an average of 25% (up to maximum of 50% during peak times) High school diploma or GED Preferred qualifications for consideration: BA/BS Degree in Finance or technical field Hyland Software/OnBase Certification: OCI OnBase Certified Installer (past or present certification) Hyland software Onbase certifications: OCWE, OCWV, OCSE, OCAPI Previous experience with IIS, Apache or IHS Web Servers a plus **Learn more about us.** In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services. We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet. Explore the possibilities of a career with Fiserv and Find Your Forward with us. Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit areers.fiserv.com/eeo for more information. Associated topics: business analysis, business intelligence, business systems, crm, customer, information technology consultant, market, marketing, sales, sap
**Position Description** This position can work remotely anywhere in the United States. The preferred location is the Frisco, TX or Lake Mary, FL office. **What does a great Professional Services Technical Consultant, Sr, do?** You will work with one of the most widely known, cutting edge enterprise content management (ECM) applications available today, specifically for our Financial Services clients. You will play a foundational role, serving as a subject matter expert (SME) for our Customers, as well as a key bridge to our Program Management, Product Management and Development teams within the Financial & Risk Management Solutions, ECM line of business. Working in a fast-paced environment, you will serve as the key member of the delivery team. You will help design and manage our datacenter hosted ECM solutions. You will also interact with the Sales, Marketing, Sales Engineering, and Go To Market teams and regularly interact with clients and prospects. **As a Professional Services Technical Consultant, Sr, you can look forward to:** Assisting Program Managers and other team members to elicit, validate and prioritize client technical requirements with regards to operating platform and equipment. Confirming technical and business objective requirements with our clients. In conjunction with Installation Consultants / Analysts and Project Managers, presenting and negotiating the design of the proposed solution with the client. In conjunction with Installation Consultants / Analysts and Project Managers, presenting and negotiating the design of the proposed solution with Data Center Operations. Serving as the primary client interface from a technical perspective. Serving as Consultant/Technical SME, engaging with the Client team to ensure requirements are understood and that software is being implemented/configured to meet the business requirements. Advising clients on security matters, performance considerations and overall integration between the client and our datacenter. Creating and maintaining representative test environment for the ECM project team. Installing configured solution or assisting installation process onsite with client. Troubleshooting all technical issues through the life of the project. Creating and delivering client-facing implementation report/documentation detailing installation steps carried out. Providing assistance to resolve technically related implementation-specific defects that come through Support. Being a liaison with members of Development to provide input and to receive continual training. Producing new ideas, approaches or insights; creating innovative product solutions or designs; producing a range of solutions to problems. Focusing on customer needs and satisfaction; setting high standards for quality and quantity; monitoring and maintaining quality and productivity. Completing documentation, which may include various analysis and design specification documents. Ensuring documents are technically accurate, timely, and client orientated. Keeping up to date with competitor information, tools, best practices and market trends; identifying business opportunities for the organization. Supporting sales activities, which would include contributions and organization to demos, RFI, RFP, and Proof of Concept projects. **Youre the kind of person who:** Has a solid background with ECM technology and the related infrastructure stack. You are seeking an opportunity to work with OnBase. You are passionate about the opportunity to work in a fast-paced environment supporting one of the most widely known, cutting edge enterprise content management (ECM) applications available today. **Required qualifications for consideration:** Minimum 5 years of experience with ECM (Enterprise Content Management) technology and terminology Proficiency with IIS configuration and troubleshooting; preferably virtualized, load balanced and multi-tenant configurations Proficient in writing Batch Files, SQL Queries and related Syntax Experience in software problem identification and resolution as well as relational database administration experience using SQL 2012 or higher Ability to travel an average of 25% (up to maximum of 50% during peak times) **Preferred qualifications for consideration:** BA/BS Degree in Finance or technical field Hyland Software/OnBase Certification: OCI OnBase Certified Installer (past or present certification) Hyland software Onbase certifications: OCWE, OCWV, OCSE, OCAPI Exposure to infrastructure concepts around storage, networking and virtualization **Learn more about us.** In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services. We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet. Explore the possibilities of a career with Fiserv and Find Your Forward with us. Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit areers.fiserv.com/eeo for more information. Associated topics: business, business intelligence, business systems analyst, client, consult, consultant, crm, information technology consultant, sap, senior consultant
Jun 18, 2019
**Position Description** This position can work remotely anywhere in the United States. The preferred location is the Frisco, TX or Lake Mary, FL office. **What does a great Professional Services Technical Consultant, Sr, do?** You will work with one of the most widely known, cutting edge enterprise content management (ECM) applications available today, specifically for our Financial Services clients. You will play a foundational role, serving as a subject matter expert (SME) for our Customers, as well as a key bridge to our Program Management, Product Management and Development teams within the Financial & Risk Management Solutions, ECM line of business. Working in a fast-paced environment, you will serve as the key member of the delivery team. You will help design and manage our datacenter hosted ECM solutions. You will also interact with the Sales, Marketing, Sales Engineering, and Go To Market teams and regularly interact with clients and prospects. **As a Professional Services Technical Consultant, Sr, you can look forward to:** Assisting Program Managers and other team members to elicit, validate and prioritize client technical requirements with regards to operating platform and equipment. Confirming technical and business objective requirements with our clients. In conjunction with Installation Consultants / Analysts and Project Managers, presenting and negotiating the design of the proposed solution with the client. In conjunction with Installation Consultants / Analysts and Project Managers, presenting and negotiating the design of the proposed solution with Data Center Operations. Serving as the primary client interface from a technical perspective. Serving as Consultant/Technical SME, engaging with the Client team to ensure requirements are understood and that software is being implemented/configured to meet the business requirements. Advising clients on security matters, performance considerations and overall integration between the client and our datacenter. Creating and maintaining representative test environment for the ECM project team. Installing configured solution or assisting installation process onsite with client. Troubleshooting all technical issues through the life of the project. Creating and delivering client-facing implementation report/documentation detailing installation steps carried out. Providing assistance to resolve technically related implementation-specific defects that come through Support. Being a liaison with members of Development to provide input and to receive continual training. Producing new ideas, approaches or insights; creating innovative product solutions or designs; producing a range of solutions to problems. Focusing on customer needs and satisfaction; setting high standards for quality and quantity; monitoring and maintaining quality and productivity. Completing documentation, which may include various analysis and design specification documents. Ensuring documents are technically accurate, timely, and client orientated. Keeping up to date with competitor information, tools, best practices and market trends; identifying business opportunities for the organization. Supporting sales activities, which would include contributions and organization to demos, RFI, RFP, and Proof of Concept projects. **Youre the kind of person who:** Has a solid background with ECM technology and the related infrastructure stack. You are seeking an opportunity to work with OnBase. You are passionate about the opportunity to work in a fast-paced environment supporting one of the most widely known, cutting edge enterprise content management (ECM) applications available today. **Required qualifications for consideration:** Minimum 5 years of experience with ECM (Enterprise Content Management) technology and terminology Proficiency with IIS configuration and troubleshooting; preferably virtualized, load balanced and multi-tenant configurations Proficient in writing Batch Files, SQL Queries and related Syntax Experience in software problem identification and resolution as well as relational database administration experience using SQL 2012 or higher Ability to travel an average of 25% (up to maximum of 50% during peak times) **Preferred qualifications for consideration:** BA/BS Degree in Finance or technical field Hyland Software/OnBase Certification: OCI OnBase Certified Installer (past or present certification) Hyland software Onbase certifications: OCWE, OCWV, OCSE, OCAPI Exposure to infrastructure concepts around storage, networking and virtualization **Learn more about us.** In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services. We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet. Explore the possibilities of a career with Fiserv and Find Your Forward with us. Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit areers.fiserv.com/eeo for more information. Associated topics: business, business intelligence, business systems analyst, client, consult, consultant, crm, information technology consultant, sap, senior consultant
**Position Description** This position can work remotely anywhere in the United States. The preferred location is the Lake Mary, FL or Frisco, TX office. We are recruiting for 2 positions. **What does a great Professional Services Technical Consu** **ltant, Sr, do?** You will work with one of the most widely known, cutting edge enterprise content management (ECM) applications available today, specifically for our Financial Services clients. You will play a foundational role, serving as a subject matter expert (SME) for our Customers, as well as a key bridge to our Program Management, Product Management and Development teams within the Financial & Risk Management Solutions, ECM line of business. Working in a fast-paced environment, you will serve as the key member of the delivery team. You will also interact with the Sales, Marketing, Sales Engineering, and Go To Market teams and regularly interact with clients and prospects. **As a Professional Services Technical Consultant, Sr, you can look forward to:** Assisting Program Managers and other team members to elicit, validate and prioritize client technical requirements with regards to operating platform and equipment. Confirming technical and business objective requirements with our clients. In conjunction with Installation Consultants / Analysts and Project Managers, presenting and negotiating the design of the proposed solution with the client. Serving as the primary client interface from a technical perspective. Serving as Consultant/Technical SME, engaging with the Client team to ensure requirements are understood and that software is being implemented/configured to meet the business requirements. Advising clients on security matters, performance considerations and overall integration into the client IT infrastructure. Creating and maintaining representative test environment for the ECM project team. Installing configured solution or assisting installation process onsite with client. Troubleshooting all technical issues through the life of the project. Creating and delivering client-facing implementation report/documentation detailing installation steps carried out. Providing assistance to resolve technically related implementation-specific defects that come through Support. Being a liaison with members of Development to provide input and to receive continual training. Producing new ideas, approaches or insights; creating innovative product solutions or designs; producing a range of solutions to problems. Focusing on customer needs and satisfaction; setting high standards for quality and quantity; monitoring and maintaining quality and productivity. Completing documentation, which may include various analysis and design specification documents. Ensuring documents are technically accurate, timely, and client orientated. Keeping up to date with competitor information, tools, best practices and market trends; identifying business opportunities for the organization. Supporting sales activities, which would include contributions and organization to demos, RFI, RFP, and Proof of Concept projects. **Youre the kind of person who:** Has a solid background with ECM technology and seeking an opportunity to work with OnBase. You are passionate about the opportunity to work in a fast-paced environment supporting one of the most widely known, cutting edge enterprise content management (ECM) applications available today. **Required qualifications for consideration:** Minimum 5 years of experience with ECM (Enterprise Content Management) technology and terminology Proficient in writing Batch Files, SQL Queries and related Syntax Experience in software problem identification and resolution as well as relational database administration experience using SQL 2012 or higher Ability to travel an average of 25% (up to maximum of 50% during peak times) High school diploma or GED Preferred qualifications for consideration: BA/BS Degree in Finance or technical field Hyland Software/OnBase Certification: OCI OnBase Certified Installer (past or present certification) Hyland software Onbase certifications: OCWE, OCWV, OCSE, OCAPI Previous experience with IIS, Apache or IHS Web Servers a plus **Learn more about us.** In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services. We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet. Explore the possibilities of a career with Fiserv and Find Your Forward with us. Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit areers.fiserv.com/eeo for more information. Associated topics: business, business intelligence, business systems, client, consult, consultant, customer, sales, sap, senior consultant
Jun 16, 2019
**Position Description** This position can work remotely anywhere in the United States. The preferred location is the Lake Mary, FL or Frisco, TX office. We are recruiting for 2 positions. **What does a great Professional Services Technical Consu** **ltant, Sr, do?** You will work with one of the most widely known, cutting edge enterprise content management (ECM) applications available today, specifically for our Financial Services clients. You will play a foundational role, serving as a subject matter expert (SME) for our Customers, as well as a key bridge to our Program Management, Product Management and Development teams within the Financial & Risk Management Solutions, ECM line of business. Working in a fast-paced environment, you will serve as the key member of the delivery team. You will also interact with the Sales, Marketing, Sales Engineering, and Go To Market teams and regularly interact with clients and prospects. **As a Professional Services Technical Consultant, Sr, you can look forward to:** Assisting Program Managers and other team members to elicit, validate and prioritize client technical requirements with regards to operating platform and equipment. Confirming technical and business objective requirements with our clients. In conjunction with Installation Consultants / Analysts and Project Managers, presenting and negotiating the design of the proposed solution with the client. Serving as the primary client interface from a technical perspective. Serving as Consultant/Technical SME, engaging with the Client team to ensure requirements are understood and that software is being implemented/configured to meet the business requirements. Advising clients on security matters, performance considerations and overall integration into the client IT infrastructure. Creating and maintaining representative test environment for the ECM project team. Installing configured solution or assisting installation process onsite with client. Troubleshooting all technical issues through the life of the project. Creating and delivering client-facing implementation report/documentation detailing installation steps carried out. Providing assistance to resolve technically related implementation-specific defects that come through Support. Being a liaison with members of Development to provide input and to receive continual training. Producing new ideas, approaches or insights; creating innovative product solutions or designs; producing a range of solutions to problems. Focusing on customer needs and satisfaction; setting high standards for quality and quantity; monitoring and maintaining quality and productivity. Completing documentation, which may include various analysis and design specification documents. Ensuring documents are technically accurate, timely, and client orientated. Keeping up to date with competitor information, tools, best practices and market trends; identifying business opportunities for the organization. Supporting sales activities, which would include contributions and organization to demos, RFI, RFP, and Proof of Concept projects. **Youre the kind of person who:** Has a solid background with ECM technology and seeking an opportunity to work with OnBase. You are passionate about the opportunity to work in a fast-paced environment supporting one of the most widely known, cutting edge enterprise content management (ECM) applications available today. **Required qualifications for consideration:** Minimum 5 years of experience with ECM (Enterprise Content Management) technology and terminology Proficient in writing Batch Files, SQL Queries and related Syntax Experience in software problem identification and resolution as well as relational database administration experience using SQL 2012 or higher Ability to travel an average of 25% (up to maximum of 50% during peak times) High school diploma or GED Preferred qualifications for consideration: BA/BS Degree in Finance or technical field Hyland Software/OnBase Certification: OCI OnBase Certified Installer (past or present certification) Hyland software Onbase certifications: OCWE, OCWV, OCSE, OCAPI Previous experience with IIS, Apache or IHS Web Servers a plus **Learn more about us.** In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine Worlds Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services. We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet. Explore the possibilities of a career with Fiserv and Find Your Forward with us. Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit areers.fiserv.com/eeo for more information. Associated topics: business, business intelligence, business systems, client, consult, consultant, customer, sales, sap, senior consultant
This position can work remotely anywhere in the United States. The preferred location is the Lake Mary, FL or Frisco, TX office. We are recruiting for 2 positions. What does a great Professional Services Technical Consu ltant, Sr, do? You will work with one of the most widely known, cutting edge enterprise content management (ECM) applications available today, specifically for our Financial Services clients. You will play a foundational role, serving as a subject matter expert (SME) for our Customers, as well as a key bridge to our Program Management, Product Management and Development teams within the Financial Risk Management Solutions, ECM line of business. Working in a fast-paced environment, you will serve as the key member of the delivery team. You will also interact with the Sales, Marketing, Sales Engineering, and Go To Market teams and regularly interact with clients and prospects. As a Professional Services Technical Consultant, Sr, you can look forward to -Assisting Program Managers and other team members to elicit, validate and prioritize client technical requirements with regards to operating platform and equipment. -Confirming technical and business objective requirements with our clients. -In conjunction with Installation Consultants Analysts and Project Managers, presenting and negotiating the design of the proposed solution with the client. -Serving as the primary client interface from a technical perspective. -Serving as ConsultantTechnical SME, engaging with the Client team to ensure requirements are understood and that software is being implementedconfigured to meet the business requirements. -Advising clients on security matters, performance considerations and overall integration into the client IT infrastructure. -Creating and maintaining representative test environment for the ECM project team. -Installing configured solution or assisting installation process onsite with client. -Troubleshooting all technical issues through the life of the project. -Creating and delivering client-facing implementation reportdocumentation detailing installation steps carried out. -Providing assistance to resolve technically related implementation-specific defects that come through Support. -Being a liaison with members of Development to provide input and to receive continual training. -Producing new ideas, approaches or insights creating innovative product solutions or designs producing a range of solutions to problems. -Focusing on customer needs and satisfaction setting high standards for quality and quantity monitoring and maintaining quality and productivity. -Completing documentation, which may include various analysis and design specification documents. Ensuring documents are technically accurate, timely, and client orientated. -Keeping up to date with competitor information, tools, best practices and market trends identifying business opportunities for the organization. -Supporting sales activities, which would include contributions and organization to demos, RFI, RFP, and Proof of Concept projects. You-re the kind of person who Has a solid background with ECM technology and seeking an opportunity to work with OnBase. You are passionate about the opportunity to work in a fast-paced environment supporting one of the most widely known, cutting edge enterprise content management (ECM) applications available today. Required qualifications for consideration -Minimum 5 years of experience with ECM (Enterprise Content Management) technology and terminology -Proficient in writing Batch Files, SQL Queries and related Syntax -Experience in software problem identification and resolution as well as relational database administration experience using SQL 2012 or higher -Ability to travel an average of 25 (up to maximum of 50 during peak times) -High school diploma or GED Preferred qualifications for consideration -BABS Degree in Finance or technical field -Hyland SoftwareOnBase Certification OCI - OnBase Certified Installer (past or present certification) -Hyland software Onbase certifications OCWE, OCWV, OCSE, OCAPI -Previous experience with IIS, Apache or IHS Web Servers a plus Learn more about us. In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today - financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE- 500 company and one of FORTUNE Magazine World-s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. In this role, you will be aligned to our Financial Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services. We welcome and encourage diversity in our workforce. We are an equal opportunity employerdisabilityvet. Explore the possibilities of a career with Fiserv and Find Your Forward with us. Associated topics: business advisory, business analysis, business intelligence, business systems, business systems analyst, consult, crm, information technology consultant, market, support analyst
Jun 14, 2019
This position can work remotely anywhere in the United States. The preferred location is the Lake Mary, FL or Frisco, TX office. We are recruiting for 2 positions. What does a great Professional Services Technical Consu ltant, Sr, do? You will work with one of the most widely known, cutting edge enterprise content management (ECM) applications available today, specifically for our Financial Services clients. You will play a foundational role, serving as a subject matter expert (SME) for our Customers, as well as a key bridge to our Program Management, Product Management and Development teams within the Financial Risk Management Solutions, ECM line of business. Working in a fast-paced environment, you will serve as the key member of the delivery team. You will also interact with the Sales, Marketing, Sales Engineering, and Go To Market teams and regularly interact with clients and prospects. As a Professional Services Technical Consultant, Sr, you can look forward to -Assisting Program Managers and other team members to elicit, validate and prioritize client technical requirements with regards to operating platform and equipment. -Confirming technical and business objective requirements with our clients. -In conjunction with Installation Consultants Analysts and Project Managers, presenting and negotiating the design of the proposed solution with the client. -Serving as the primary client interface from a technical perspective. -Serving as ConsultantTechnical SME, engaging with the Client team to ensure requirements are understood and that software is being implementedconfigured to meet the business requirements. -Advising clients on security matters, performance considerations and overall integration into the client IT infrastructure. -Creating and maintaining representative test environment for the ECM project team. -Installing configured solution or assisting installation process onsite with client. -Troubleshooting all technical issues through the life of the project. -Creating and delivering client-facing implementation reportdocumentation detailing installation steps carried out. -Providing assistance to resolve technically related implementation-specific defects that come through Support. -Being a liaison with members of Development to provide input and to receive continual training. -Producing new ideas, approaches or insights creating innovative product solutions or designs producing a range of solutions to problems. -Focusing on customer needs and satisfaction setting high standards for quality and quantity monitoring and maintaining quality and productivity. -Completing documentation, which may include various analysis and design specification documents. Ensuring documents are technically accurate, timely, and client orientated. -Keeping up to date with competitor information, tools, best practices and market trends identifying business opportunities for the organization. -Supporting sales activities, which would include contributions and organization to demos, RFI, RFP, and Proof of Concept projects. You-re the kind of person who Has a solid background with ECM technology and seeking an opportunity to work with OnBase. You are passionate about the opportunity to work in a fast-paced environment supporting one of the most widely known, cutting edge enterprise content management (ECM) applications available today. Required qualifications for consideration -Minimum 5 years of experience with ECM (Enterprise Content Management) technology and terminology -Proficient in writing Batch Files, SQL Queries and related Syntax -Experience in software problem identification and resolution as well as relational database administration experience using SQL 2012 or higher -Ability to travel an average of 25 (up to maximum of 50 during peak times) -High school diploma or GED Preferred qualifications for consideration -BABS Degree in Finance or technical field -Hyland SoftwareOnBase Certification OCI - OnBase Certified Installer (past or present certification) -Hyland software Onbase certifications OCWE, OCWV, OCSE, OCAPI -Previous experience with IIS, Apache or IHS Web Servers a plus Learn more about us. In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today - financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE- 500 company and one of FORTUNE Magazine World-s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. In this role, you will be aligned to our Financial Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services. We welcome and encourage diversity in our workforce. We are an equal opportunity employerdisabilityvet. Explore the possibilities of a career with Fiserv and Find Your Forward with us. Associated topics: business advisory, business analysis, business intelligence, business systems, business systems analyst, consult, crm, information technology consultant, market, support analyst
**Position Description** This position can work remotely anywhere in the United States. The preferred location is the Frisco, TX or Lake Mary, FL office. **What does a great Professional Services Technical Consultant, Sr, do?** You will work with one of the most widely known, cutting edge enterprise content management (ECM) applications available today, specifically for our Financial Services clients. You will play a foundational role, serving as a subject matter expert (SME) for our Customers, as well as a key bridge to our Program Management, Product Management and Development teams within the Financial & Risk Management Solutions, ECM line of business. Working in a fast-paced environment, you will serve as the key member of the delivery team. You will help design and manage our datacenter hosted ECM solutions. You will also interact with the Sales, Marketing, Sales Engineering, and Go To Market teams and regularly interact with clients and prospects. **As a Professional Services Technical Consultant, Sr, you can look forward to:** ?Assisting Program Managers and other team members to elicit, validate and prioritize client technical requirements with regards to operating platform and equipment. ?Confirming technical and business objective requirements with our clients. ?In conjunction with Installation Consultants / Analysts and Project Managers, presenting and negotiating the design of the proposed solution with the client. ?In conjunction with Installation Consultants / Analysts and Project Managers, presenting and negotiating the design of the proposed solution with Data Center Operations. ?Serving as the primary client interface from a technical perspective. ?Serving as Consultant/Technical SME, engaging with the Client team to ensure requirements are understood and that software is being implemented/configured to meet the business requirements. ?Advising clients on security matters, performance considerations and overall integration between the client and our datacenter. ?Creating and maintaining representative test environment for the ECM project team. ?Installing configured solution or assisting installation process onsite with client. ?Troubleshooting all technical issues through the life of the project. ?Creating and delivering client-facing implementation report/documentation detailing installation steps carried out. ?Providing assistance to resolve technically related implementation-specific defects that come through Support. ?Being a liaison with members of Development to provide input and to receive continual training. ?Producing new ideas, approaches or insights; creating innovative product solutions or designs; producing a range of solutions to problems. ?Focusing on customer needs and satisfaction; setting high standards for quality and quantity; monitoring and maintaining quality and productivity. ?Completing documentation, which may include various analysis and design specification documents. Ensuring documents are technically accurate, timely, and client orientated. ?Keeping up to date with competitor information, tools, best practices and market trends; identifying business opportunities for the organization. ?Supporting sales activities, which would include contributions and organization to demos, RFI, RFP, and Proof of Concept projects. **You're the kind of person who:** Has a solid background with ECM technology and the related infrastructure stack. You are seeking an opportunity to work with OnBase. You are passionate about the opportunity to work in a fast-paced environment supporting one of the most widely known, cutting edge enterprise content management (ECM) applications available today. **Required qualifications for consideration:** ?Minimum 5 years of experience with ECM (Enterprise Content Management) technology and terminology ?Proficiency with IIS configuration and troubleshooting; preferably virtualized, load balanced and multi-tenant configurations ?Proficient in writing Batch Files, SQL Queries and related Syntax ?Experience in software problem identification and resolution as well as relational database administration experience using SQL 2012 or higher ?Ability to travel an average of 25% (up to maximum of 50% during peak times) **Preferred qualifications for consideration:** ?BA/BS Degree in Finance or technical field ?Hyland Software/OnBase Certification: OCI - OnBase Certified Installer (past or present certification) ?Hyland software Onbase certifications: OCWE, OCWV, OCSE, OCAPI ?Exposure to infrastructure concepts around storage, networking and virtualization **Learn more about us.** In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today - financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE? 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services. We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet. Explore the possibilities of a career with Fiserv and Find Your Forward with us. Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information. Associated topics: business, business advisory, business analyst, consult, crm, customer, information technology consultant, market, senior consultant, support analyst
Jun 13, 2019
**Position Description** This position can work remotely anywhere in the United States. The preferred location is the Frisco, TX or Lake Mary, FL office. **What does a great Professional Services Technical Consultant, Sr, do?** You will work with one of the most widely known, cutting edge enterprise content management (ECM) applications available today, specifically for our Financial Services clients. You will play a foundational role, serving as a subject matter expert (SME) for our Customers, as well as a key bridge to our Program Management, Product Management and Development teams within the Financial & Risk Management Solutions, ECM line of business. Working in a fast-paced environment, you will serve as the key member of the delivery team. You will help design and manage our datacenter hosted ECM solutions. You will also interact with the Sales, Marketing, Sales Engineering, and Go To Market teams and regularly interact with clients and prospects. **As a Professional Services Technical Consultant, Sr, you can look forward to:** ?Assisting Program Managers and other team members to elicit, validate and prioritize client technical requirements with regards to operating platform and equipment. ?Confirming technical and business objective requirements with our clients. ?In conjunction with Installation Consultants / Analysts and Project Managers, presenting and negotiating the design of the proposed solution with the client. ?In conjunction with Installation Consultants / Analysts and Project Managers, presenting and negotiating the design of the proposed solution with Data Center Operations. ?Serving as the primary client interface from a technical perspective. ?Serving as Consultant/Technical SME, engaging with the Client team to ensure requirements are understood and that software is being implemented/configured to meet the business requirements. ?Advising clients on security matters, performance considerations and overall integration between the client and our datacenter. ?Creating and maintaining representative test environment for the ECM project team. ?Installing configured solution or assisting installation process onsite with client. ?Troubleshooting all technical issues through the life of the project. ?Creating and delivering client-facing implementation report/documentation detailing installation steps carried out. ?Providing assistance to resolve technically related implementation-specific defects that come through Support. ?Being a liaison with members of Development to provide input and to receive continual training. ?Producing new ideas, approaches or insights; creating innovative product solutions or designs; producing a range of solutions to problems. ?Focusing on customer needs and satisfaction; setting high standards for quality and quantity; monitoring and maintaining quality and productivity. ?Completing documentation, which may include various analysis and design specification documents. Ensuring documents are technically accurate, timely, and client orientated. ?Keeping up to date with competitor information, tools, best practices and market trends; identifying business opportunities for the organization. ?Supporting sales activities, which would include contributions and organization to demos, RFI, RFP, and Proof of Concept projects. **You're the kind of person who:** Has a solid background with ECM technology and the related infrastructure stack. You are seeking an opportunity to work with OnBase. You are passionate about the opportunity to work in a fast-paced environment supporting one of the most widely known, cutting edge enterprise content management (ECM) applications available today. **Required qualifications for consideration:** ?Minimum 5 years of experience with ECM (Enterprise Content Management) technology and terminology ?Proficiency with IIS configuration and troubleshooting; preferably virtualized, load balanced and multi-tenant configurations ?Proficient in writing Batch Files, SQL Queries and related Syntax ?Experience in software problem identification and resolution as well as relational database administration experience using SQL 2012 or higher ?Ability to travel an average of 25% (up to maximum of 50% during peak times) **Preferred qualifications for consideration:** ?BA/BS Degree in Finance or technical field ?Hyland Software/OnBase Certification: OCI - OnBase Certified Installer (past or present certification) ?Hyland software Onbase certifications: OCWE, OCWV, OCSE, OCAPI ?Exposure to infrastructure concepts around storage, networking and virtualization **Learn more about us.** In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today - financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE? 500 company and one of FORTUNE Magazine World's Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services. We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet. Explore the possibilities of a career with Fiserv and Find Your Forward with us. Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information. Associated topics: business, business advisory, business analyst, consult, crm, customer, information technology consultant, market, senior consultant, support analyst