Norwegian Cruise Line Greenville, SC, USA
Jun 13, 2019
Job Description Do you love to travel? Do you enjoy helping your friends and family plan their dream vacations? Then Norwegian Cruise Line wants to talk to you about becoming a Work from Home Call Center Reservations Agent! Although Norwegian has celebrated more than 50 successful years in the cruise industry, we re new to the Greenville, South Carolina area and looking to add new rock stars to our team who are passionate about cruising. The Work at Home Call Center Reservations Agent is an exciting entry-level, work from home position. The right candidate will work to make people s vacation daydreams come true and be the friendly voice of Norwegian as the first point of contact for most guests and travel agents. The Work from Home Reservations Agent will answer incoming calls to identify the callers needs and sell Norwegian products that match their vacation plans and result in positive customer experiences. Don t miss out on this chance to begin a successful career in an exciting industry with great benefits, including working from home. Apply online today! This opportunity is open only to residents of the Greenville, South Carolina area. WORK AT HOME TRAINING CLASS BEGINS MAY 20, 2019. HIGHLIGHTS: Competitive Salary Enhanced Earnings with our Incentive Program Work from Home, including paid training from home Opportunities for Career Growth After 6 Months in the Position Benefits Medical, Dental, Vision, 401(k) Cruise Benefits Sick Time after 90 days Vacation eligible after 6 months Tuition Reimbursement after 1 year Student Loan Repayment Program TECHNICAL REQUIREMENTS: Equipment provided you just supply Internet connection in an area free from distraction and background noises. Hard-wired broadband Internet service via Cable or Fiber Optic connection DSL, VDSL, Satellite, etc. are not permitted Minimum Sustained Internet Speeds: 22 Mbps download and 4 Mbps upload Modem and router or modem/router combo unit KEY DUTIES AND RESPONSIBILITIES: Service and process new and existing individual Reservations requests from travel agents and directly from guests, resulting in positive customer experiences. Demonstrate effort in maximizing revenue opportunities by offering to confirm space, offering stateroom category upgrades, communicate vacation value, provide ship attributes, offer air and land components, along with all available ancillary products. Adhere to all applicable department attendance, phone adherence and quality performance expectations as outlined in new hire training and through supervisor guidance. Regular attendance required. Please note that during the first 90 days of employment, requests for schedule accommodations such as time off for a pre-planned vacation, school, etc. cannot be granted. Vacation benefits become effective after 90 days of employment; annual vacation blackout dates January - March. EDUCATION: Minimum high school diploma or equivalent. EXPERIENCE: Call center, sales or related travel industry experience. Working knowledge of a reservations system within a call center environment preferred, but not required. Experience working from home highly desired. KNOWLEDGE AND SKILLS: Ability and desire to take initiative in providing a positive and fun atmosphere for customers with a strong focus on the overall customer experience with each and every interaction. Ability and willingness to follow up with each and every customer as needed in the most efficient manner as possible with correct and accurate information. Possess a genuine desire to want to help and assist others. Ability to quickly learn and maintain basic understanding of applicable policies and procedures in order to reserve new and service existing Reservations within Norwegian's Reservations system. Exhibit positive, pleasant and courteous behavior within the Quality Program expectations, while engaging internal and external customers. Ability to utilize verbal and written communication skills to communicate with internal customers. This includes sending and responding within Instant Messaging and Microsoft Outlook. Ability and willingness to adhere to a strict attendance/work schedule policy, including break/lunch adherence, attendance and punctuality. Within reasonable accommodation, the ability to view and read a PC monitor and training and reference materials, as well as operate a keyboard and PC mouse. Within reasonable accommodation, the ability to remain seated for an extended period of time, which is to be determined by length of scheduled shift. Must be tech savvy, possessing the ability to perform basic computer troubleshooting. Norwegian s vision is to the be the vacation of choice for everyone around the world, and our mission is to provide exceptional vacation experiences, delivered by passionate team members committed to world-class hospitality and innovation. That s why we re looking for top-notch candidates who share our passion for travel and service to join our team. Company Description Norwegian Cruise Line Holdings Ltd. (NYSE:NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. With a combined fleet of 25 ships with approximately 50,400 berths, these brands offer itineraries to more than 450 destinations worldwide. The Company will introduce seven additional ships through 2025, and has an option to introduce two additional ships for delivery in 2026 and 2027. Norwegian Cruise Line is the innovator in cruise travel with a 51-year history of breaking the boundaries of traditional cruising. Most notably, Norwegian revolutionized the cruise industry by offering guests the freedom and flexibility to design their ideal cruise vacation on their schedule with no set dining times, a variety of entertainment options and no formal dress codes. Today, Norwegian invites guests to enjoy a relaxed, resort- style cruise vacation on some of the newest and most contemporary ships at sea with a wide variety of accommodations options, including The Haven by Norwegian , a luxury enclave with suites, private pool and dining, concierge service and personal butlers. Norwegian Cruise Line sails around the globe, offering guests the freedom and flexibility to explore the world on their own time and experience up to 27 dining options, award-winning entertainment, superior guest service and more across all of the brand s 15 ships. Oceania Cruises offers an unrivaled vacation experience renowned for the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly crafted voyages aboard designer-inspired, intimate ships call on ports across Europe, Asia, Africa, Australia, New Zealand, the South Pacific and the Americas. Celebrating its 25th anniversary in 2017, Regent Seven Seas Cruises offers the industry s most inclusive luxury experience aboard its all-suite fleet. A voyage with Regent Seven Seas Cruises includes all-suite accommodations, round-trip domestic air and business-class air on intercontinental flights from U.S. and Canada, highly personalized service, exquisite cuisine, fine wines and spirits, unlimited internet access, sightseeing excursions in every port, gratuities, ground transfers and a pre-cruise hotel package for guests staying in concierge-level suites and higher.