QVC Dade City, FL, USA
Jun 13, 2019
The Bilingual Customer Service Team Member is a front line service professional and brand team member for HSN. By establishing meaningful connections and confidently driving to accurate and appropriate resolutions to problems with customers? orders, accounts, or other aspects of the customer experience, the Bilingual Customer Service Team Member builds customer loyalty and increases brand value with each and every phone interaction. Job Description Details Keys to Success At HSN, if you are Agile, Innovative, Pioneering, Dynamic, Boundaryless, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love it here! Must Haves: English/Spanish fluency Must live in Hernando, Pasco, Sumter, Citrus, Polk, Hardee, Desoto, Manatee, Sarasota, Orange, Seminole, Brevard, Volusia, or Osceola Counties within the state of Florida Must have a high school diploma or GED equivalent Standard telephone service (analog landline) (552, 727, 352, 863, 941, 321, 386, or 407 area code) with a wired jack near your computer Must have a high school diploma or GED equivalent Previous experience in sales or customer service Strong PC skills to include: Internet, Microsoft Windows, and Outlook Strong organizational, detail orientation and follow through skills Strong communication skills and a desire to make customers happy Ability to connect with the customer and bring excitement to the call System Requirements Our Work at Home Representatives is asked to have and maintain all the necessary system requirements to ensure a good experience for our customers. Most home computers and bundled services will meet the required specifications ? a full spec list will be provided after your interview. Here are a few of them: Computer and headset compatible with HSN specifications. High-speed internet connection. For the sake of call quality, satellite, broadband, wireless or dial-up services are not an option. Standard copper line phone service from a local phone company or bundled service from your internet provider. About HSN, Inc. HSN, Inc., is a leading interactive entertainment and lifestyle retailer, offering a curated assortment of exclusive products and top brand names to its customers. HSN incorporates entertainment, inspiration, personalities and industry experts to provide an entirely unique shopping experience. At HSN, customers find exceptional selections in Health & Beauty, Jewelry, Home/Lifestyle, Fashion/Accessories, and Electronics. HSN broadcasts reach approximately 90 million households (with live programming 364 days per year) and its website ? HSN.com features more than 50,000 product videos. Mobile applications include HSN apps for iPad, iPhone and Android. Visit corporate.hsn.com to learn more. HSN, Inc., founded 40 years ago as the first shopping network, is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ: QRTEA, QRTEB), which includes QVC, HSN, zulily and the Cornerstone brands (collectively, ?Qurate Retail Group?), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is #1 in video commerce, #3 in ecommerce in North America and #3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com. For more information, please visit corporate.hsn.com, or follow @HSN on Facebook, Twitter and Instagram. EEO As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at ...@QVC.com for assistance. Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.