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Project Coordinator (Remote)

  • Remote Job Bot
  • Idaho, USA
  • May 14, 2019

Job Description

Title : Project Coordinator (Remote)

Location ? : PST Locations only

Contract ? - 6-12 months

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

? ???????? Serves as single point of contact for escalations from vendors or customer in the post sales activities; Provides PMO support for customer deployment activity.

? ???????? Resolves installation issues using multiple sources of information and by applying independent judgment and expertise.

? ???????? Required to be responsive and aggressive in handling customer escalations and internal escalations.

? ???????? Responsible for basic understanding of entire order fulfillment cycle and impact on role responsibilities; Raises any concerns over policy or policy interpretation with company?s Project Manager.

? ???????? Position manages scheduling, delivery and installation of company, customer procured and third-party products and services for company?s customers.

? ???????? Provides project coordination services (customer single point of contact, management reporting, billing, subject matter expert, etc.) in accounts that do not have Project Management representation.

? ???????? Position is a key member of the project team responsible for coordinating the successful delivery of equipment and installation of the contracted services (internally and externally).

? ???????? Utilizes defined processes and tools to ensure that each customer site/project is delivered and installed on time and is complete to meet the customer's expectations and in accordance with the documented scope of work.

? ???????? Develop or assist in the creation and ongoing management of the rollout schedule; Update, track, and adjust the rollout schedule on a timely basis.

? ???????? Identify installation risks, escalate and implement risk mitigation strategies; Recognize and document process/project improvements.

? ???????? Create installation scheduling requests and ensure that all customer installation/deployment activity is scheduled and completed to the customer's satisfaction and per SOW.

? ???????? Responsible for updating Quickbase (or similar) database with equipment and services data.

? ???????? Coordinate post-startup activities. (i.e. data gathering, team resources identification, installation processes distributed, data repository established, etc.).

? ???????? Ensure that the requested site level activities are scheduled within standard process time frames; Provide the required delivery dates and locations for subsequent rollout or destination deferred orders to the Deployment Services centers.

? ???????? Coordinate with other vendors as needed for delivery of equipment or services.

? ???????? Escalate issues with maintaining the rollout schedule, as needed, and manage to closure.

? ???????? Ensure any necessary billing data is provided to the appropriate parties.

? ???????? Establishes and maintains communications with project team; Project team may include representatives of the customer, sales, BU, Project Management, Staging, Service Account Management, CS and any third-party partner(s).

? ???????? Participates in scheduled meetings with key team members to review project feedback, tasks, action items and lessons learned.

? ???????? Provide updates to the project status via Quickbase.

BASIC QUALIFICATIONS:

? ???????? 1-3 years of related experience.

? ???????? PC proficient (Microsoft Windows, Internet Explorer and Microsoft Office including Excel, Word, PowerPoint, Outlook).

? ???????? Customer focus; Excellent written and verbal communications skills.

? ???????? Basic project management knowledge; Basic conflict management and negotiation skills.

? ???????? Ability to work in a fast-paced, multi-tasking environment; Good time management and organizational skills.

? ???????? Proven ability to identify and resolve issues with a sense of urgency.

? ???????? Ability to work as part of a team or independently.

? ???????? Detail oriented.

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PREFERRED QUALIFICATIONS:

? ???????? 2+ years of related experience.

? ???????? Experience with NCR tools: D1, PSA System, EDW, Quickbase, GLO, Customer database, Customer tools/applications as required.

? ???????? Experience in the Financial, Retail, Telecom, or Entertainment Industries.

? ???????? Willing to work non-standard business hours as required by projects.

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