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Customer Advocate

  • Safelite AutoGlass
  • Mandeville, LA, USA
  • Jun 18, 2019

Job Description

Customer Advocate

This organized and energetic role delights internal and external customers with a Service Mindset, Can-do Attitude and Caring Heart -- delivering a seamless and memorable experience during every interaction.

Find a career. Gain a family.

Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.

ESSENTIAL ACTIVITIES:

* Warmly welcomes in-shop customers, while applying a Customer Driven approach when handling incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
* Proactively resolves customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
* Breezes happily through administrative tasks such as handling buyouts, invoices work orders, managing deleted work orders and processing credit memos and rebills.
* Eagerly reviews orders from the national contact center, and handles dealer part orders and special accounts.
* Keeps all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.

REQUIREMENTS:

* 1-3 years telephone operations or business administration experience required
* High School diploma or equivalent required
* Knowledge of customer service and administrative protocols
* Ability to provide world class customer service
* Ability to adjust and respond to a fast-paced operation
* Skilled in various customer service arenas, with experience in a contact center setting
* Ability to travel up to 10%

Apply now!

We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.

Learn more.