At Optiv, we re on a mission to help our clients make their businesses more secure. We re one of the fastest growing companies in a truly essential industry.
In your role at Optiv, you ll be inspired by a team of the brightest business and technical minds in cyber security. We are passionate champions for our clients, and know from experience that the best solutions for our clients needs come from working hard together. As part of our team, your voice matters, and you will do important work that has impact, on people, businesses and nations. Our industry and our company move fast, and you can be sure that you will always have room to learn and grow. We re proud of our team and the important work we do to build confidence for a more connected world.Job Description
Who we are looking for:
The Technical Account Managers will perform recurring client business review sessions to articulate and represent Optiv Cyber Operations service delivery to the client, and how this delivery meets outcomes agreed to contractually and the client s needs. Technical Account Managers will be the ingestion point for client escalations and concerns and will support the Director of Client Engagement in the technical remediation of client escalations for the client s they are assigned to. Therefore, a strong command of cyber operations technical and procedural concepts with an in-depth understanding of relevant frameworks, compliance, and regulatory requirements.
The Technical Account Manager leads and directs multiple, technical engagements across one or more clients under limited supervision. The Technical Account Manager manages strategic technical engagements from inception to completion, identifying and documenting requirements, supporting clients on various information security initiatives, keeping all stakeholders apprised of progress and status, and managing issues to resolution. Technical Account Managers are responsible for the oversight and delivery of tailored outcomes to meet client needs over the contract life-cycle (Assessment, Design, Implementation, Operation, Optimization). Technical Account Managers are expected to build trust and relationships with clients and leadership through the delivery of successful outcomes.
Finally, the Technical Account Manager will own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv Technical Teams at the direction of the Director to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.
In addition, the Technical Account Manager believes and lives the Cyber Operations guiding principles:
How you ll make an impact:
EDUCATION AND EXPERIENCE
Why you ll love it here:
If you are seeking a culture that supports growth, fosters success and moves the industry forward, find your place at Optiv! Optiv s mission is to deliver comprehensive, integrated cybersecurity programs to optimize customer security programs to be more effective, efficient, manageable and measurable. Our aim is to become the world s largest cybersecurity solutions integrator by leveraging our expertise in security technology, market-leading services, and innovative approaches. We have served more than 12,000 clients of various sizes across multiple industries, we offer an extensive geographic footprint, and have premium partnerships with more than 350 of the leading security product manufacturers. Optiv is a privately-held company backed by KKR, a leading global private equity firm.
With Optiv you can expect: