DUTIES AND RESPONSIBILITIES
Monitor automated processing and investigate/resolve related incidents
Monitor log files, system activity, and performance to ensure system stability
Perform system administration such as security, view maintenance, changes to batch processing / schedule
Fulfill service requests such as custom SQL, reports, extracts, imports, analysis, reconciliation, etc.
Field and manage requests for enhancements, suspected defects, environmental issues, questions, and integration issues
Liaise with Logility Customer Support to resolve incidents
Assist in testing software changes in clients environments
Manage and implement change controls including installation of service packs, and spot fixes
Support business changes including implementing new markets/stores/product lines in Logility, phasing out markets/stores/product lines, etc.
Work with Logility infrastructure team to identify and implement technical improvements
Must successfully complete and clear a criminal background check.
Strong personal qualities including communication, organization skills, attention to detail, teamwork, and reliability
Structured Query Language ( SQL )
Scripting using DOS command line, Powershell, Perl, or other
Knowledge of Windows technologies, networking, security, IIS, etc.
Experience in a production support or managed services role
Experience with Service Management, monitoring, and/or performance tools
Supply Chain Management experience
Logility suite experience