Technical Support Specialist

Intellum

Job Description:

We are seeking a Technical Support Specialist to join our growing team. The scope of this role is to help the users of our tools reach their highest potential by educating them about our products, industry standards, and best practices. To be successful, you must be an excellent communicator, a creative and critical thinker, a master of organization, and a passionate learner. Most importantly, you need to love helping people!

We are in the process of expanding our team to support our growing list of global clients. Our headquarters is located in the Eastern US, and this position will expand the hours that our support services are available. The ideal candidate for this position would be geographically located in an area that enables them to work what would be night time hours in Atlanta, GA.

Responsibilities:

  • Answer support tickets in a timely manner

  • Coordinate issues with other shift(s) or Account Strategists as appropriate to ensure timely resolution

  • Build relationships with our clients and promote Intellum’s culture through the ticketing process

  • Support the Client Success team as needed

Requirements:

  • 2+ years in a technical help desk role

  • SaaS software support experience preferred

  • Zendesk experience preferred

  • Experience with learning software a plus

  • Team player: automatically lending a hand when a co-worker is in need and asking for help when appropriate

  • Excellent organizational & time management skills

  • Active learner who will hold him/herself accountable for his/her own job performance

  • Naturally positive and open-minded; able to view the world from more than one perspective

  • Creative thinker

  • Flawless written and verbal communication skills in English

NOTE: Due to the need to assist our clients around the clock, we are looking for a candidate to cover evening and/or overnight US hours.

Insurance (US based only)

  • Medical - 100% of employee premiums covered
  • Dental - 100% of employee premiums covered
  • Vision - 100% of employee premiums covered
  • 401(k) with matching (US based only)
  • Boost Budget - $3,500 per year in educational funds (All locations)

About Intellum: Intellum is an Atlanta-based SaaS company, with a development team distributed around the world. We strive to hire the best, regardless of location. Our clients include organizations such as Google, NASCAR, AT&T, and Facebook. To learn more, please visit this link.

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